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Vehicle safety record

2004 Mercury Sable Problems, complaints & recalls

Owners have filed 52 complaints about the 2004 Mercury Sable with NHTSA, most often about the acceleration & cruise control (15) and the brakes (12). Those complaints describe 3 crashes and 3 injuries. It is covered by 2 recalls, the latest in April 2016 for the pads. For comparison, the 2003 has 201 and the 2005 has 83.

NHTSA data checked

AFar fewer problems than a typical Sable year, for its age

#148 most complained-about 2004 vehicle

Complaints
52
Recalls
2
Crashes
3
Fires
0
Injuries
3
Deaths
0

Most common 2004 Mercury Sable problems

Share of all 52 complaints. One complaint can name more than one area. Tap an area for its complaints and recalls.

2004 Mercury Sable recalls 2

Recall repairs are free. Your dealer fixes them whether or not you bought the car there - check your VIN at nhtsa.gov/recalls to see if yours is done. What to do

Service brakes: pads

16E02600049,635 vehicles affected

The problem
Bosch Brake Components LLC (Bosch) is recalling certain aftermarket replacement front brake pads, models Bosch QuietCast BC598 and BP765, Bosch Blue BE598 and BE598H, Prostop PD598 and PD765M, Duralast Gold DG598, Duralast MKD598, Stop Master ST598, UltraStop ULT598, UltraLife MX598 and MX765, BrakeBest MKD765, and Prostop Platinum PGD598. These brake pads, manufactured October 1, 2014, to October 31, 2015 are intended for use on 2001-2007 Ford Taurus, 2001-2005 Mercury Sable, 1995-1999 Ford Taurus SHO, 1995-2002 Lincoln Continental, and 1993-1998 Lincoln Mark VIII vehicles. The brake pad shim may shift out of position causing the shim to contact the brake disc resulting in damage to the disc.
The risk
A damaged or broken brake disc may reduce a vehicle's braking power, increasing the risk of a crash.
The fix
Bosch will instruct the owners how to have the affected brake pads replaced, free of charge. The recall began on May 26, 2016. Owners may contact Bosch customer service at 1-888-715-3616.

Seats: power adjust

04V33000024,277 vehicles affected

The problem
Certain passenger vehicles equipped with power adjustable seats may have been inadequately welded.
The risk
The seat may not perform as intended during a crash which could increase the risk of injury.
The fix
Dealers will replace the upper support assembly on the power seats. The recall began on july 20, 2004. Owners should contact ford at 1-800-392-3673.

What owners say

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52 complaints about the 2004 Mercury Sable

Newest first, as filed with NHTSA by owners. Page 1 of 3.

Brakes

Tl* the contact owns a 2004 mercury sable. The contact stated that while brake lights were activated, the contact was unable to shift the vehicle from park into drive. Fred beans ford of doylestown (876 n easton rd, doylestown, pa 18902), (215) 348-2901) was contacted and informed of the failure. The contact was informed that the stop lamp switch needed to be replaced. The vehicle was repaired. The contact stated that the failure was related to nhtsa campaign number: 16e026000 (service brakes, hydraulic) however, the recall was for the year 2003 vehicles. The manufacturer was notified of the failure. The approximate failure mileage was 99,800.

Filed Incident Service brakesNHTSA 11320752
Electrical systemLightsBrakes

While parked, tried to put car in reverse to back out of driveway but car will not shift out of park. Only way to get car to shift out of park is to apply emergency brakes then shift car into neutral while key turned to off position. Break lights will not illuminate when brake pedal applied. I checked all the fuses and replaced the break lamp bulbs to troubleshoot issue according to owners manual however problem still exists. When researching online I read about the same exact issues occurring in same model and...

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make that were recalled. I went to my nearest ford dealership to inform them about this issue and get some assistance in fixing the problem. However they would not help in the matter, and stated that my particular vin # and year model 2004 had no recalls. The recall was issued for faulty break light switches in 2003 and previous year models of mercury sables. I've read about numerous issues occurring with other 2004 mercury sable owners that also cannot get help with this matter. This is obviously a safety issue and it is my hope that the nhtsa investigates to find out why 2004 models are also exhibiting same recall safety issues. The problem obviously lies with the part (same break light switch) ford installed on these vehicles and not necessarily the year the vehicle was made. It has always been my understanding that the primary mission and role of the nhtsa is to help keep the public safe and informed about potential safety issues. Therefore, I hope they not only investigate why ford used the same faulty part on other year model vehicles but also issue the necessary recall for said vehicles with those parts. If, while traveling with my family, a car slams into us because no break lights will engage, whose fault is that? I've brought this safery issue concern to the attention of ford and now the nhtsa. Failure to address this issue puts the public in danger!

Filed Incident Electrical system · Exterior lighting · Service brakesNHTSA 11119888
Airbags

The airbag warning light has started coming on intermittently while the car is running on a city street. I don't know why but it appears to be a critical safety problem. The car has never been in an accident and only has 78,000 miles , very low for a 2004 vehicle. Ford motor dealer says there is no recall of any kind on this car. I am a retired senior citizen and this is my only form of transportation.

Filed Incident Air bagsNHTSA 11101862
Acceleration & cruise control

Car accelerated by itself to above 55 mph at local road, when put to parking, the engine kept running at more than 3500 rpm, it was crazy, nearly killed some kids.

Filed Incident Vehicle speed controlNHTSA 11043314
Brakes

The brake light switch failed causing inability to get shift lever out of park mode. Brake lights stay on all the time or not come on at all. The problem was noted after parking in our garage and noticing the brake lights being on all the time. I discovered that turning the ignition switch to first indent that the shift lever can be placed in the neutral mode so engine can be started. In driving the car, the brake lights do not work. When stopping the car and shifting to the park mode, the shift lever cannot be...

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taken out of the park mode without going through the sequence described above. There was a recall to repair this on the 2000-2004 sables (reference 04v106000), but ford tells me the 2004 sables are not under recall although the 2004 models use the same defective brake light switch causing the exact problems as the 2000-2003 models. *Tr

Filed Incident Service brakesNHTSA 10918494
Seats & seat beltsBrakes

I contacted ken grody ford in buena park,ca 2-3 months ago to ask if there were any recalls on my car? The manager I spoke with told me "no!" He also mailed me a copy of his "oasis" search which showed no recalls! Help! [[redacted]] please mail me recall alerts on my car! Information redacted pursuant to the freedom of information act (foia), 5 u.S.C. 552(B)(6). *Tr

Filed Incident Seats · Service brakesNHTSA 10874695
Electrical system

Tl* the contact owns a 2004 mercury sable. The contact stated that the security light randomly flashed and the alarm randomly sounded within less than than two days of owning the vehicle. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure. The failure mileage was not available.

Filed Incident Electrical systemNHTSA 10850737
Acceleration & cruise controlEngine & cooling

Tl* the contact owns a 2004 mercury sable. While driving at high speeds, the rpms increased without warning. The vehicle surged forward and exhibited rapid acceleration. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 135,000.

Filed Incident Vehicle speed control · EngineNHTSA 10820421
Suspension

Driving along residential area, extremely loud bang with burning rubber smoke. Stopped in road looked under hood found nothing wrong. Tried to drive again and there was a bumping noise and more rubber smell and smoke. Repeat inspection determined that the drivers wheel clearance was dropped and rubbing on the wheel. Search of internet shows that springs are routinely breaking and causing injury and death.

Filed Incident Suspension · Unknown or otherNHTSA 10722375
Electrical systemLightsBrakes

Car will not come out of park, nor will brake lights operate when pedal depressed. Exact symptoms as described in previous model year recalls. Only wayto get car out of park is to place in neutral after turning key in ignition to first avaialble position, then applying brake pedal to release shift lock. This is a recurring problem w/ a failed brake light switch assembly. It's too dangerous of a problem to not have a recall. Many other model vehicles have been recalled for the same exact problem. Why not this model?

Filed Incident Electrical system · Exterior lighting · Service brakesNHTSA 10717640
Lights

Tl* the contact owns a 2004 mercury sable. The contact stated that the rear tail lights remained illuminated when the brake pedal was not depressed. The vehicle was not diagnosed or repaired. The manufacturer stated that the vehicle was not included in nhtsa campaign number: 04v106000 (exterior lighting). The vehicle was not repaired. The approximate failure mileage was 90,000.

Filed Incident Exterior lightingNHTSA 10683146
Transmission & drivetrainLightsBrakes

The car will not come out of park, nor do the brake lights work and sometimes the brake lights stay on. There was a recall for this very issue. Recall #04s12 or 04v106000. However the recall stops at 2003. My vehicle has the same defective switch in it but ford is refusing to replace it. They claim my vehicle was made a few days after the recall stopped. Well that doesn't make my brake pedal switch any safer. I'm being handed a line of crap by ford. They installed a defective switch and have admitted its defective...

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and wont fix mine because of a manufacture date. What court wouldn't prosecute ford if I have a serious accident because of this defective switch that they know is defective but refuse to fix it. *Tr

Filed Incident Power train · Exterior lighting · Service brakesNHTSA 10671773
Transmission & drivetrainElectrical systemBrakes

Car will not come out of park, nor will brake lights operate when pedal depressed. Exact symptoms as described in previous model year recalls. Only wayto get car out of park is to place in neutral after turning key in ignition to first available position, then applying brake pedal to release shift lock. *Tr

Filed Incident Power train · Electrical system · Service brakesNHTSA 10663755
Seats & seat belts

The driver side, three point seat belt assembly comes unlatched while the vehicle is in motion. This is even after the belt tongue is in place, you hear a click from the latch closing and locking and the belt has been pulled on to test the connection. I took it to the dealership today and the attendant said that the seat belt latch was likely not working due to normal wear and tear. The vehicle is 10 years old and has less than 200,000 miles and is very much still drivable. The dealership tried to charge the...

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vehicle owner over $300.00 For the repair and will not repair without payment. The seat belts should be guaranteed to work properly over the life of the vehicle. This is not an expensive fix as very few people drive their cars over 120,000 miles as is. *Tr

Filed Incident Seat beltsNHTSA 10660094
Acceleration & cruise control

While driving on the freeway the engine keeps constant speed even after removing foot from accelerator pedal. It's like a stuck throttle. The only way to stop it is to apply brake and shift to neutral and stamp on the accelerator. Traffic had come to a stop and my engine was still revving at 3500 rpms pretty scary, only thing holding car back is brakes. *Tr

Filed Incident Vehicle speed controlNHTSA 10650321
Acceleration & cruise controlEngine & cooling

Started sudden acceleration while driving at 25 mph. Pressed hard on brakes to stop, put it on park mode. Still rpm was around 4000. Turned off engine. When cranked back, rpm kept on increasing without foot on accelerator. Tapped hard on accelerator couple of times, rpm went back to normal. *Tr

Filed Incident Vehicle speed control · EngineNHTSA 10643616
Acceleration & cruise control

Tl* the contact owns a 2004 mercury sable. The contact stated that the vehicle surged forward and exhibited rapid accelerated. The vehicle was taken to an independent mechanic on several occasions, who was not able to replicate. The manufacturer was notified of the failure. The approximate failure mileage was 71,000.

Filed Incident Vehicle speed controlNHTSA 10609920
Engine & coolingTransmission & drivetrainAcceleration & cruise control

While driving and I go over 50 mph my car will speed up which cause the throttle cable to come apart an d the engine or transmission speeds up. *Tr

Filed Incident Engine and engine cooling · Power train · Vehicle speed controlNHTSA 10586796
Acceleration & cruise controlBrakes

I received a panicked phone call from my 16 year old daughter after a life threatening experience. She was driving at 35 mph when the car began to accelerate on it's own, the engine raced to 4,000 rpm and stayed there, while she frantically pressed the brake. Thankfully she was able to contain control of the vehicle as she pulled off it the road. She immediately turned off the engine, after waiting a few minutes she started the car, again it raced to 4,000 rpm. After trying this multiple times I had the car towed...

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home. A call to ford verified there has been no recalls or recall work done on this vehicle. I researched this issue online, to my amazement there are many people who have experienced this same issue.In fear for my child and anyone else who might drive this vehicle I have removed it from use, and feel stuck with unsafe vehicle. I am highly disappointed in the lack of response/resolve from the manufacture. *Tr

Filed Incident Vehicle speed control · Service brakesNHTSA 10553933
Acceleration & cruise control

Throttle gets stuck. This was repaired in february of 2009 and has occurred again now in october 2013. Statement from ford dealership nov 4, 2013: speed control cable broken needs replace may be causing throttle linkage to bind. Dealership indicates that a recall on the 2000-2003 mercury sables covers the exact repairs that are necessary on my vehicle but my vehicle is not covered as it is a 2004. Contacted ford at 1-800-392-3673 and they are currently not willing to pay for repairs to my vehicle. *Tr

Filed Incident Vehicle speed controlNHTSA 10550897
Acceleration & cruise control

Tl* the contact owns a 2004 mercury sable. The contact stated that while traveling approximately 30 mph, the vehicle erroneously accelerated. The contact was able to merge to the shoulder and turn the vehicle off. The vehicle was taken to the dealer where it was found that the speed control cable had failed. The vehicle was repaired. The manufacturer was not contacted about the failure. The failure mileage was 76,794.

Filed Incident Vehicle speed controlNHTSA 10533654
Acceleration & cruise control

Tl* the contact owns a 2004 mercury sable. The contact stated that the vehicle suddenly accelerated independently while the contact was sitting idle at a traffic stop. The vehicle lunged forward and the rpms increased before the sudden acceleration occurred. Failure was experienced several times. The vehicle was not taken to the dealer to have a diagnostic performed. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 198,000 and the current mileage was 203,000.

Filed Incident Vehicle speed controlNHTSA 10522656
Electrical systemLightsBrakes

Brake light switch at pedal faulty with same symptoms as recall nhtsa i.D. # 04V10600...Brake lights won't activate when pedal depressed while driving or parked and when parked transmission range selector is stuck in park position. These symptoms could cause an accident from the rear and or leave family members stranded. Curiously this recall doesn't list the recalled switches part number and certainly ford motors won't admit that a few were installed on 2004 models. *Tr

Filed Incident Electrical system · Exterior lighting · Service brakesNHTSA 10494895
Acceleration & cruise control

Tl* the contact owns a 2004 mercury sable. The contact stated that while attempting to brake, the vehicle accelerated independently. The contact had not depressed the accelerator pedal. The contact had to shift into neutral and engage the brakes in order to stop the vehicle. The vehicle was not taken to the dealer. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure and current mileage was 82,000.

Filed Incident Vehicle speed controlNHTSA 10493249
Acceleration & cruise controlEngine & cooling

My mercury sable 2004 began accelerating on its own. The first time I was cruising at 35mph and had trouble stopping at a stop sign. Braking caused a vibration the rpm's were not going down. Driving further I noted the car would accelerate by itself. Tapping the the gas pedal quickly sometimes caused the rpm's to go back to normal. I took the vehicle to a local garage and had the throttle (cables, etc) checked. All were reported ok. The issue has happened off and on but yesterday (11/28/12) was the worst. I did...

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some research and my issue is exactly the unintended acceleration issue reported by many other taurus/sable owners. I have two children and am now concerned for my safety and the safety of my family. I contacted ford and got a case number assigned. I am waiting to hear back from them. *Tr

Filed Incident Vehicle speed control · EngineNHTSA 10486444

Mercury Sable: every year compared

YearComplaintsRecallsCrashesFiresTop problemGrade
200861183SteeringA
20061010Driver assistanceA
200583130Acceleration & cruise controlA
200452230Acceleration & cruise controlA
20032014131SuspensionC
20024574325SuspensionD
20014309327SuspensionD
20004657358SuspensionD
All Sable years

2004 Mercury Sable vs rivals

More sales usually means more complaints, so compare similar vehicles of the same year. The grade compares each vehicle with its own model's other years.

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Questions about the 2004 Mercury Sable

Does the 2004 Mercury Sable have any recalls?

Yes - NHTSA lists 2 recalls for the 2004 Mercury Sable: pads (April 2016); power adjust (July 2004). Recall repairs are free at any authorized dealer. Enter your VIN at nhtsa.gov/recalls to see whether yours has been fixed.

What are the most common problems with the 2004 Mercury Sable?

By the complaints owners filed with NHTSA, the most common problem areas are the acceleration & cruise control (15), brakes (12), transmission & drivetrain (12).

How many complaints has the 2004 Mercury Sable had?

52 complaints have been filed with NHTSA, the first on August 9, 2004 and the latest on April 10, 2020. Of these, 3 describe a crash and 0 a fire, and together they report 3 injuries and 0 deaths.

Is the 2004 Mercury Sable a reliable vehicle?

Its Safety Index is 90 out of 100 (grade A: far fewer problems than a typical Mercury Sable year, for its age). The index weighs complaints, crashes, fires, injuries, deaths and recalls against how long the vehicle has been on the road, compared with the same model's other years. It is not a measure of every repair - read the complaints and owner experiences, and have any used vehicle inspected before you buy.

Which Mercury Sable years have the most complaints?
What should I do if my 2004 Mercury Sable has a problem?

If it is a safety problem, stop driving it if it is unsafe and contact your dealer. Report it to NHTSA at nhtsa.gov/report-a-safety-problem - enough reports start investigations and recalls - and share your experience here so other owners know what to look for.

Source: U.S. National Highway Traffic Safety Administration (NHTSA) complaints and recalls, checked . Complaints are owners' own reports and are not verified. How we use the data

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