Vehicle: 2019 Nissan Leaf S, 40 kWh, VIN [[redacted]], ~110,000 miles. Recall 24V-700 / R24B2 applies to this VIN. On [redacted] the car was towed dead to Stevens Creek Nissan, [[redacted]]. The dealer recommends replacement of the main EV battery. Nissan Consumer Affairs denied coverage [redacted] as out of warranty (case no. [redacted]). On [redacted] the dealer installed the recall software. The original battery-failure trouble code then cleared, but diagnostics still show a battery problem and the dealer cannot...
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identify the exact fault. The dealer refuses to perform the 20-25 mile drive cycle and code check that Nissan's own recall remedy requires, citing vibration from a failed motor mount, and instead demands $1,100 from me for a teardown to determine whether the failure is recall-related. The dealer also withholds the diagnostic trouble code unless I pay a $350 diagnostic fee, although the DTC check is part of the free recall remedy. The dealer requires pickup by Tuesday [redacted] or a $250 storage fee applies. I am asking NHTSA to record a failure to provide the recall remedy: direct the dealer to complete the drive cycle / DTC check, or authorize and pay for the teardown, and release the DTC. The car is drivable - dealer staff drove it on the lot Nov 6. Buyback floor: I will accept a repurchase only at $6,500 or more. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)