The problem
Certain transit buses fail to comply with the requirements of federal motor vehicle safety standard no. 217, "Bus emergency exits and window retention and release." The handle pull force exceeds the 89n force to release the emergency window. Additional force is required to release the window.
The risk
In the event of a crash, an occupant may have difficulty opening the emergency exit window, increasing the risk of personal injury or death.
The fix
Dealers will repair these windows. Owner notification began june 1, 2003. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact orion at 1-800-492-2116.
Contacts
Customers can also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Orion dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 03V120000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.