The problem
Certain heavy duty trucks fail to comply with the requirements of federal motor vehicle safety standard no. 104, "Windshield wiping and washing systems." Due to the design of the windshield washer pump motor circuit, the system's ability to function is impaired when it is full of frozen water and the pump motor shaft is locked or frozen (cannot rotate).
The risk
Any resultant reduced visibility could cause a crash.
The fix
Dealers will install a new 10 amp fuse in place of the 5 amp fuse and a new 10 amp label will be placed over the original 5 amp designation on the fuse panel label. Owner notification began on june 27, 2003. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact international at 1-800-448-7825.
Contacts
International recall no. 01516. Customers can also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized International, International Harvester dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 03V161000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.