The problem
Vehicle description: passenger vehicles. The secondary hood latch spring can disengage from its retention hole if the hood is slammed shut.
The risk
If this condition occurs simultaneously without engaging the primary latch, the hood would not be restrained increasing the risk of a vehicle crash.
The fix
Dealers will replace the secondary hood latch spring with a longer end hook spring.
Contacts
Owner notification: owner notification began july 14, 1997. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact chrysler at 1-800-853-1403. Also contact the national highway traffic safety administration's auto safety hotline at 1-800-424-9393.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Chrysler, Dodge, Plymouth dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 97V095000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.