- The problem
- Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2011-2019 Corolla, 2011-2013 Matrix, 2012-2018 Avalon, and 2013-2018 Avalon Hybrid vehicles. During certain crashes, the air bag electronic control unit (ECU) may malfunction, possibly disabling the deployment of the air bags and/or seat belt pretensioners.
- The risk
- In the event of a crash, air bags and/or seat belt pretensioners that do not deploy as intended may increase the risk of injury.
- The fix
- Toyota will notify owners, and dealers will inspect the ECU and install a noise filter between the air bag control module and its wire harness, as necessary, free of charge. Owners were notified of the safety risk beginning March 2, 2020. A second letter notifying owners of the remedy repair will be mailed between March 16, 2020 and June 27, 2020. Owners may contact Toyota customer service at 1-888-270-9371. Toyota's numbers for this recall are 20TB03, 20TA03 and 20TA05.
Vehicle safety record
2011 Toyota Matrix Problems, complaints & recalls
Owners have filed 10 complaints about the 2011 Toyota Matrix with NHTSA, most often about the airbags (10). Those complaints describe 1 crash and 1 injury. It is covered by 2 recalls, the latest in January 2020 for the air bag / restraint control module. For comparison, the 2010 has 45 and the 2012 has 5.
NHTSA data checked
AFar fewer problems than a typical Matrix year, for its age
#207 most complained-about 2011 vehicle
- Complaints
- 10
- Recalls
- 2
- Crashes
- 1
- Fires
- 0
- Injuries
- 1
- Deaths
- 0
Most common 2011 Toyota Matrix problems
Share of all 10 complaints. One complaint can name more than one area. Tap an area for its complaints and recalls.
2011 Toyota Matrix recalls 2
Recall repairs are free. Your dealer fixes them whether or not you bought the car there - check your VIN at nhtsa.gov/recalls to see if yours is done. What to do
- The problem
- Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2008-2011 Scion xB and Lexus IS F, 2009-2011 Toyota Corolla and Corolla Matrix, 2006-2011 Toyota Yaris, Lexus IS250 and Lexus IS350, 2010-2011 Toyota 4Runner, Lexus IS250C, Lexus IS350C and Lexus GX460, 2011 Sienna, 2007-2011 Lexus ES350, and 2009-2010 Pontiac Vibe vehicles, originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Toyota is recalling certain model year 2008 Scion xB and Lexus IS F, 2007-2008 Toyota Yaris, 2006-2008 Lexus IS250 and Lexus IS350 and 2007-2008 Lexus ES350 vehicles, originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Vehicles of these model years and models that were not originally sold or ever registered in either Zones A or B are not subject to this safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
- The risk
- An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
- The fix
- Toyota will notify the Toyota and Lexus owners. General Motors will contact the Pontiac owners. Depending on the model, dealers will replace the passenger frontal air bag inflator or the air bag assembly, free of charge. The recall began on December 6, 2016. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's numbers for interim notification for this campaign are G1P (Toyota Zone A), G1R (Toyota Zone B), G2G (Lexus Zone A), and G2H (Lexus Zone B). Toyota's numbers for final remedy for this campaign are G0P (Toyota Zone A), G0R (Toyota Zone B), GLG (Lexus Zone A), and GLH (Lexus Zone B).
What owners say
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10 complaints about the 2011 Toyota Matrix
Newest first, as filed with NHTSA by owners.
Tl* takata recall. The contact owns a 2011 toyota matrix. The contact received notification of nhtsa campaign number: 16v340000 (air bags); however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called west kendall toyota at (786) 619-3668 (located at 13800 sw 137th ave, miami, fl 33186) where it was confirmed that parts were not available. The manufacturer also informed the contact that parts were not available. The contact had not experienced a failure. Parts distribution disconnect.
Tl* the contact owns a 2011 toyota matrix. While the vehicle was stationary, it was involved in a front end collision. The air bags did not deploy. A police report was filed. The vehicle was able to be driven from the scene. The dealer and manufacturer were not contacted. There was one injury that required medical attention. The contact suffered from a tear in her rotator cuff. The failure mileage was approximately 58,000.
Tl* takata recall. The contact owns a 2011 toyota matrix. The contact received notification of nhtsa campaign number: 17v006000 (air bags). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called ira toyota (468 main st tewksbury, ma) and was informed that the part was not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The vin was not available. Parts distribution disconnect.
Tl* takata recall. The contact owns a 2011 toyota matrix. The contact received notification of nhtsa campaign number: 16v340000 (air bags) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The dealer (sloane toyota of malvern, phone number: 484-329-7300) did not give a specific date for when the part would become available. The manufacturer was contacted and could not provide an estimated date for when the contacts vehicle would receive the recall repair. The contact was not experiencing a failure. Parts distribution disconnect.
Tl* takata recall. The contact owns a 2011 toyota matrix. The contact received notification of nhtsa campaign number: 16v340000 (air bags). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to san francisco toyota (3800 geary blvd, san francisco, ca 94118 (415) 750-8300) where it was confirmed that the parts were not available for the recall remedy. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall: in july 2016 I received notice from toyota of passenger air bag recall & told no one can ride in the passenger seat. I have a disabled daughter who cannot sit in the back. I called toyota corp and they arranged with the local dealer to provide me with a rental car. My car has been sitting outside in the desert heat, blowing sand and sun for a year now. In december 2016 the dealer refused to pay the rental bill of $1085 and my credit card was charged. I fought for a month and a half with the...
Read the full complaint
dealer, the rental company and toyota corp and finally received a check for $1085. The january 2017 bill was paid but none since and I now have another $1085 on my credit card and the possibility of another four months of charges. The dealer representatives refuse to return my calls or offer any explanation other than they never got the bills. I faxed the bills to them and the mgr. Of enterprise rental went to see them personally - to no avail. Toyota corp says they can do nothing about the dealer not paying. There is no plan for when my car will be fixed nor what kind of condition it will be in when and if I ever get it back. Please advise if I have any options. I am 84 years old, and caregiver for a disabled daughter who needs to travel 100 miles away once or twice a month for medical attention. We both need walkers, so I need a car that I can load and unload on these trips. The rental car is perfect, but I cannot afford $1085 a month when the dealer had agreed to this arrangement.
Takata recall- this car has had a recall for the faulty passenger airbag and I use this car for transporting my child. I would like to have this problem fixed as soon as possible as I'm putting my child's safety at risk in its current condition. If toyota can't resolve this in a timely manner I need a rental car until they are able to resolve it. Thanks
Tl* takata recall. The contact owns a 2011 toyota matrix. The contact received notification of nhtsa campaign number: 16v340000 (air bags) and had not received the second notice to determine when the parts may become available to receive the recall repair. The manufacturer was notified of the issue. Vin tool confirms parts not available.
Tl* takata recall. The contact owns a 2011 toyota matrix. The contact received notification of nhtsa campaign number: 16v340000 (air bags). The part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* takata recall. The contact owns a 2011 toyota matrix. The contact was made aware of nhtsa campaign number: 16v340000 (air bags). However, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Vin tool confirms parts unavailable.
Toyota Matrix: every year compared
All Matrix years2011 Toyota Matrix vs rivals
| Vehicle | Complaints | Recalls | Grade | |
|---|---|---|---|---|
| 2011 Toyota Matrix | 10 | 2 | A | |
| 2011 Toyota Camry | 625 | 5 | D | Compare |
| 2011 Toyota Camry HV | 625 | 0 | C | Compare |
| 2011 Toyota Corolla | 591 | 9 | F | Compare |
| 2011 Toyota Prius | 523 | 6 | F | Compare |
| 2011 Toyota RAV4 | 287 | 11 | F | Compare |
| 2011 Toyota Highlander | 187 | 5 | C | Compare |
| 2011 Toyota Highlander HV | 184 | 0 | C | Compare |
| 2011 Toyota 4RUNNER | 163 | 10 | D | Compare |
More sales usually means more complaints, so compare similar vehicles of the same year. The grade compares each vehicle with its own model's other years.
Questions about the 2011 Toyota Matrix
Does the 2011 Toyota Matrix have any recalls?
Yes - NHTSA lists 2 recalls for the 2011 Toyota Matrix: air bag / restraint control module (January 2020); inflator module (May 2016). Recall repairs are free at any authorized dealer. Enter your VIN at nhtsa.gov/recalls to see whether yours has been fixed.
What are the most common problems with the 2011 Toyota Matrix?
By the complaints owners filed with NHTSA, the most common problem areas are the airbags (10).
How many complaints has the 2011 Toyota Matrix had?
10 complaints have been filed with NHTSA, the first on July 11, 2016 and the latest on February 1, 2018. Of these, 1 describe a crash and 0 a fire, and together they report 1 injury and 0 deaths.
Is the 2011 Toyota Matrix a reliable vehicle?
Its Safety Index is 92 out of 100 (grade A: far fewer problems than a typical Toyota Matrix year, for its age). The index weighs complaints, crashes, fires, injuries, deaths and recalls against how long the vehicle has been on the road, compared with the same model's other years. It is not a measure of every repair - read the complaints and owner experiences, and have any used vehicle inspected before you buy.
Which Toyota Matrix years have the most complaints?
2003 (268), 2005 (213), 2009 (192). See every Toyota Matrix year compared.
What should I do if my 2011 Toyota Matrix has a problem?
If it is a safety problem, stop driving it if it is unsafe and contact your dealer. Report it to NHTSA at nhtsa.gov/report-a-safety-problem - enough reports start investigations and recalls - and share your experience here so other owners know what to look for.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) complaints and recalls, checked . Complaints are owners' own reports and are not verified. How we use the data