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2004 Toyota Matrix Problems, complaints & recalls

Owners have filed 138 complaints about the 2004 Toyota Matrix with NHTSA, most often about the transmission & drivetrain (37) and the airbags (35). Those complaints describe 18 crashes, 2 fires and 17 injuries. It is covered by 3 recalls, the latest in April 2009 for the exterior lighting. For comparison, the 2003 has 268 and the 2005 has 213.

NHTSA data checked

DMore problems than a typical Matrix year, for its age

#94 most complained-about 2004 vehicle

Complaints
138
Recalls
3
Crashes
18
Fires
2
Injuries
17
Deaths
0

Most common 2004 Toyota Matrix problems

Share of all 138 complaints. One complaint can name more than one area. Tap an area for its complaints and recalls.

2004 Toyota Matrix recalls 3

Recall repairs are free. Your dealer fixes them whether or not you bought the car there - check your VIN at nhtsa.gov/recalls to see if yours is done. What to do

Exterior lighting

09E01200016,270 vehicles affected

The problem
Sabersport is recalling 16,270 combination corner and bumper lamp assemblies of various part numbers sold for use as aftermarket equipment for various passenger vehicles. These headlamps fail to conform to the requirements of federal motor vehicle safety standard no. 108, "Lamps, reflective devices, and associated equipment." These lamps do not contain the required amber side reflectors.
The risk
Decreased lighting visibility may result in a vehicle crash.
The fix
Sabersport will notify owners and offer a full refund for the noncompliant combination lamps. The safety recall began on may 11, 2009. Owners may contact sabersport at 1-909-598-7589.

Visibility: glass, side / rear

08V162000662,178 vehicles affected

The problem
Toyota is recalling 662,178 my 2003-2004 corolla, corolla matrix and pontiac vibe vehicles equipped with power windows. The driver and front passenger door glass bolts may loosen and come off, causing the door glass to separate from the window regulator. Due to the components becoming loose and possibly rattling, an abnormal noise may be heard from the driver and /or front passenger door when operating the power windows.
The risk
The door glass may separate from the window regulator, bind and shatter during operation of the power windows, causing driver distraction and/or injury.
The fix
Dealers will replace the driver and front passenger door glass bolts with newly designed bolts free of charge. The recall began on april 16, 2008 to toyota owners. The recall began on may 21, 2008, for pontiac owners. Owners may contact toyota at 1-888-270-9371 or pontiac at 1-800-620-7668.

Exterior lighting: headlights

06E023000292,000 vehicles affected

The problem
Certain anzo combination headlamp assemblies sold as replacement lamps for use on certain passenger vehicles. Some combination lamps are not equipped with amber side reflectors which fail to conform to federal motor vehicle safety standard no. 108, "Lamps, reflective devices, and associated equipment."
The risk
Without the amber reflectors, the vehicle will be poorly illuminated, possibly resulting in a vehicle crash.
The fix
Anzo will notify owners and replace the headlamps free of charge. The recall began may 9, 2006. Owners may contact anzo usa at 909-468-3688.

What owners say

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138 complaints about the 2004 Toyota Matrix

Newest first, as filed with NHTSA by owners. Page 1 of 6.

Visibility & wipers

Tl* the contact owns a 2004 toyota matrix. The contact stated that while raising or lowering the driver's side window, there was a clicking and rattling sound heard. The window also seemed to looser than normal. The contact became aware of nhtsa campaign number: 08v162000 (visibility) however, the vin was not included. A dealer was not contacted or notified of the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 143,000.

Filed Incident VisibilityNHTSA 11403738
Airbags

Takata recall will someone get toyota to repair my car? I have been trying to get my airbag hazard repaired since 2014 recall came out. No success to date. Meanwhile forced to drive potential bomb. It appears toyota is giving people the run-around. I stayed on the line for great length of time and was told to call back later and cut off. Dealer is not calling back. Any help will be greatly appreciated, thank you, information redacted pursuant to the freedom of information act (foia), 5 u.S.C. 552(B)(6). *Tr

Filed Incident Air bagsNHTSA 11185906
AirbagsCrashFire

Takata recall - while driving on a highway, there was a slow up, and I braked, but stopped right at the rear bumper of the car in front of me. However, another car was coming behind me and couldn't stop, or didn't notice that traffice had stopped. He pushed me into the car in front of me. At that moment, which was not a severe front end hit, I saw fire, an explosion, and the airbag blew out the entire dash on the passenger side, and flew to the back seat behind the driver's side. Also, the driver's side airbag...

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deployed. Metal was flying out of the passenger side airbag in the front. We could not believe the damage that resulted from such a somewhat minor accident. Additionally, the car was totaled which has been a strain on us! Now, about 30 days after the accident, we just received a card in the mail telling us of the recall. We had no idea there is an ongoing problem with airbag recalls! Today, I checked online for this problem, and found many sites describing the issues. However, my car is not even on the recall list!!! I was in the car alone and was affected by the accident, however, I dread to think what would have occurred if I had a passenger with me. I am including some pictures.

Filed Incident Air bagsNHTSA 11104142
AirbagsBody, doors & structure

Takata recall. I've been receiving recall notices for this vehicle for years. I have been attempting to have three issues resolved, only one of which is the takata airbag problem. I have attempted to make an appointment for the repairs at the nearest toyota dealer to me (about a 2.5 Hour-rt drive from my home) for the past year+, but I am repeatedly told that they are awaiting the part(s) for the takata airbag repair. To make things worse, I constantly receive flyers from toyota urging me to have the repairs done asap. I would like to. But apparently, toyota is having problems getting the parts to their dealerships. In the meanwhile, I'm driving a potentially dangerous car.

Filed Incident Air bags · Structure · Unknown or otherNHTSA 11018686
AirbagsVisibility & wipers

Takata recall not addressed by the manufacturer in a timely manner. Recall number: 08v162 from 2008, recall status is incomplete. Leading to power windows completely immovable. Manufacturer failed to remedy these recalls in a timely manner.

Filed Incident Air bags · Unknown or other · Visibility / wiperNHTSA 11014888
AirbagsAcceleration & cruise controlCrash1 injury

Tl* the contact owned a 2004 toyota matrix. While driving 3 mph, the vehicle accelerated rapidly without warning and caused a crash. The contact crashed into another vehicle. The air bags did not deploy. A police report was filed and there were no injuries. The vehicle was destroyed. It was unknown if the vehicle was towed because the contact could not remember. Motter auto repair of oakland, california was made aware of the crash and repaired the front passenger side of the vehicle and the passenger door. The...

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manufacturer was not made aware of the crash. In addition, the failure recurred on two separate occasions. While driving 2 mph, the vehicle accelerated rapidly without warning again. There was no crash and the contact was able to regain control of the vehicle. Also, while driving 2 mph, the vehicle accelerated rapidly without warning and crashed into the contact's garage door. The air bags did not deploy. A police report was not filed. The contact sustained injuries to the left leg and left hand, which required medical attention. The vehicle was not damaged. The failure mileage was 70,000. The vin was not available.

Filed Incident Air bags · Vehicle speed controlNHTSA 10995610
Airbags

Tl* takata recall. The contact owns a 2004 toyota matrix. The contact received notification of nhtsa campaign number: 15v043000 (air bags) and stated that the part was not available within a reasonable time frame to schedule the recall repair. However, the interim recall notice stated that the parts were available. The dealer did not give a specific date for when the part would become available. The manufacturer could not provide an estimated date for when the contact's vehicle would receive the recall repair. The contact was not experiencing a failure. Parts distribution disconnect.

Filed Incident Air bagsNHTSA 10966068
AirbagsDriver assistance

I have been trying to get a recall 15v043 done since jan/feb this year and I keep calling the dealer and getting told they have never been sent the parts ever. I also have the air bag recall 15v285 and this is the second time ive called them regarding this recall as well. Wtf do they never get parts now? Whats really annoying is I keep getting letters in the mail regarding recalls and this last one says "why haven't we heard from you?" Even though ive called multiple times.

Filed Incident Air bags · Electronic stability control (ESC)NHTSA 10923945
Airbags

Tl* takata recall. The contact owns a 2004 toyota matrix. The contact received notification of nhtsa campaign number: 15v285000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.

Filed Incident Air bagsNHTSA 10916432
Airbags

Takata recall. I was told by a local portland, or toyota dealer that the replacement parts for the takata inflator recall are back-ordered for an indefinite 6-12 month period and warned that it could possibly take even longer. Toyota corporate customer service confirmed that timeline by speaking with a different portland, or toyota dealer. Toyota further informed me that I cannot have a passenger in the front seat until the takata inflator has been replaced. Toyota has been very upfront and helpful in...

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attempting to resolve this issue, which is commendable, but I'm filing this vehicle safety complaint because 6-12 months for a safety recall repair does not qualify for being done in a "timely manner" and not being able to have a passenger in the front seat for up to a year will be very difficult and problematic. To be clear, the passenger airbag in my vehicle has not deployed.

Filed Incident Air bagsNHTSA 10910668
SteeringAcceleration & cruise controlBrakesCrash

I was backing down my driveway when my car suddenly accelerated-the brakes and steering also went out-i crashed into a bank on one side of the road, then the car swung around and I ended up suspended over a ditch. I was finally able to switch gears and turn the car off

Filed Incident Steering · Vehicle speed control · Service brakesNHTSA 10893747
Airbags

I took my car to the toyota dealer to fix the airbag recall on 8/31/2015 and 1/20/2016. After fixing the air bag, I hear some kind of noise coming from the passenger side dash board next to air bag. I mentioned it to the dealer and have them look at it but they mentioned its nothing. I still have that noise coming out from there. I;m worried. Looks like they didnt replace the airbag inflator properly.

Filed Incident Air bagsNHTSA 10884640
Airbags

Tl* takata recall. The contact owns a 2004 toyota matrix. The contact received notification of nhtsa campaign numbers: 15v285000 (air bags) and 15v043000 (air bags); however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Filed Incident Air bagsNHTSA 10865642
Airbags

Tl* the contact owns a 2004 toyota matrix. The contact received notification of nhtsa campaign numbers: 15v285000 (air bags) and 15v043000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

Filed Incident Air bagsNHTSA 10836741
Airbags

Tl* the contact owns a 2004 toyota matrix. The contact received notification of nhtsa campaign numbers: 15v285000 (air bags) and 15v043000 (air bags); however, the parts to do the repairs were unavailable. The contact had not experienced any failures. The manufacturer was not made aware of the issue. Parts distribution disconnect.

Filed Incident Air bagsNHTSA 10825032
Engine & cooling

The engine burns excessive amounts of oil and has now starting making what appears to be either faulty lifter or camshaft noises. The matrix burns at least 1 quart of oil for every 1000 miles driven. I do regular maintenance and monitor the oil level weekly.

Filed Incident EngineNHTSA 10820160
Airbags

Tl* the contact owns a 2004 toyota matrix. The contact received a notification of nhtsa campaign number: 15v043000 (air bags) however, the part was not available for the recall. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Vin tool confirms parts not available. Updated 04/04/16*lj updated 05/14/18*jb *tr

Filed Incident Air bagsNHTSA 10810963
Airbags

Takata recall I received a letter from toyota about a recall concerning my vehicle. In this letter, it states that my local dealership is stocked ( with a sub-wire harness and srs ecu ) and ready to complete my repair. I showed up to my local dealership on 12/12. I was told that the parts needed are not actually in stock and needed to be ordered. Possibly taking up to two weeks. After pointing out the difference in what what they are telling me versus what the notice states, I was dismissed. This recall...

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is a very important recall that received much press due to the fact that the airbags may deploy without warning, causing injury. My main complaint is with the dealership's overall concern with the recall process. When I spoke to the service manager, I was told I wasn't understanding the notice completely. To remedy this situation, I would like someone to contact joe myers toyota dealership in houston to see if they are indeed handling this type of recall properly.

Filed Incident Air bagsNHTSA 10809875
Airbags

Tl* the contact owns a 2004 toyota matrix. The contact received notification of nhtsa campaign numbers: 15v285000 (air bags) and 15v043000 (air bags) however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.

Filed Incident Air bagsNHTSA 10787222
Electrical systemAirbags

Tl* the contact owns a 2004 toyota matrix. The contact received notification of nhtsa campaign numbers: 15v285000 (air bags) and 15v043000 (electrical system); however, the parts to do the recall repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was not aware of the issue. The contact had not experienced a failure.

Filed Incident Electrical system · Air bagsNHTSA 10782210
Airbags

Tla* the contact owns a 2004 toyota matrix. The contact received notification of nhtsa campaign numbers: 15v285000 (air bags) and 15v043000 (air bags). The part was not available within a reasonable timeframe to schedule the recall repair. The dealer did not give a specific date for when the part would become available. The manufacturer could not provide an estimated date for when the vehicle would receive the recall repair. The contact was not experiencing a failure. ...Updated 01/20/16 *bf 03/19/18 *jb; 05/15/18*jb

Filed Incident Air bagsNHTSA 10766418
SteeringCrash2 injuries

My daughter said the steering totally locked while being driven. Her & her boyfriend could not get the steering wheel to turn at all. They were not speeding because it was on wet roads. They both suffered mild concussions & my daughter has a severe neck sprain. After seeing the car, it went off the road & rolled 2 or 3 times it's totaled, I'm surprised they're not in icu! I did some research & almost 1000 matrix's have had this happen!! I don't know why there isn't a recall. It seems toyota isn't all that safe & doesn't care about it's customers at all.

Filed Incident Steering · Unknown or otherNHTSA 10765034
Airbags

Tl* the contact owns a 2004 toyota matrix. The contact received notification of nhtsa campaign number: 15v043000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

Filed Incident Air bagsNHTSA 10761041
Airbags

Tl* the contact owns a 2004 toyota matrix. The contact received notification of nhtsa campaign number: 15v285000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

Filed Incident Air bagsNHTSA 10760045
Airbags

Tl* the contact owns a 2004 toyota matrix. The contact received notification of nhtsa campaign numbers: 15v285000 (air bags) and 15v043000 (air bags); however, the parts needed to repair the vehicle were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.

Filed Incident Air bagsNHTSA 10749480

Toyota Matrix: every year compared

YearComplaintsRecallsCrashesFiresTop problemGrade
200838260Acceleration & cruise controlB
2007962112AirbagsD
20061704170AirbagsF
20052132102AirbagsF
20041383182Transmission & drivetrainD
20032683193Transmission & drivetrainF
20022001Electrical systemA
All Matrix years

2004 Toyota Matrix vs rivals

More sales usually means more complaints, so compare similar vehicles of the same year. The grade compares each vehicle with its own model's other years.

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Questions about the 2004 Toyota Matrix

Does the 2004 Toyota Matrix have any recalls?

Yes - NHTSA lists 3 recalls for the 2004 Toyota Matrix: exterior lighting (April 2009); glass, side / rear (April 2008); headlights (March 2006). Recall repairs are free at any authorized dealer. Enter your VIN at nhtsa.gov/recalls to see whether yours has been fixed.

What are the most common problems with the 2004 Toyota Matrix?

By the complaints owners filed with NHTSA, the most common problem areas are the transmission & drivetrain (37), airbags (35), acceleration & cruise control (15).

How many complaints has the 2004 Toyota Matrix had?

138 complaints have been filed with NHTSA, the first on November 5, 2003 and the latest on March 18, 2021. Of these, 18 describe a crash and 2 a fire, and together they report 17 injuries and 0 deaths.

Is the 2004 Toyota Matrix a reliable vehicle?

Its Safety Index is 25 out of 100 (grade D: more problems than a typical Toyota Matrix year, for its age). The index weighs complaints, crashes, fires, injuries, deaths and recalls against how long the vehicle has been on the road, compared with the same model's other years. It is not a measure of every repair - read the complaints and owner experiences, and have any used vehicle inspected before you buy.

Which Toyota Matrix years have the most complaints?
What should I do if my 2004 Toyota Matrix has a problem?

If it is a safety problem, stop driving it if it is unsafe and contact your dealer. Report it to NHTSA at nhtsa.gov/report-a-safety-problem - enough reports start investigations and recalls - and share your experience here so other owners know what to look for.

Source: U.S. National Highway Traffic Safety Administration (NHTSA) complaints and recalls, checked . Complaints are owners' own reports and are not verified. How we use the data

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