- The problem
- Zero Motorcycles Inc. (Zero) is recalling certain model year 2012-2013 XU, S, DS, and model year 2013 FX motorcycles. The affected motorcycles have controller firmware that, as a result of certain system faults, may shut off power to the motor.
- The risk
- A sudden loss of power to the motor may increase the risk of a crash.
- The fix
- Zero will notify owners, and dealers will update the controller firmware, free of charge. The recall is expected to begin in mid-January 2014. Owners may contact Zero at 1-888-786-9376.
Vehicle safety record
2013 Zero S Problems, complaints & recalls
Owners have filed 1 complaint about the 2013 Zero S with NHTSA, most often about the brakes (1) and the lights (1). It is covered by 1 recall, the latest in December 2013 for the software. For comparison, the 2012 has 1 and the 2014 has 0.
NHTSA data checked
CAbout as many problems as a typical S year, for its age
#399 most complained-about 2013 vehicle
- Complaints
- 1
- Recalls
- 1
- Crashes
- 0
- Fires
- 0
- Injuries
- 0
- Deaths
- 0
Most common 2013 Zero S problems
Share of all 1 complaints. One complaint can name more than one area. Tap an area for its complaints and recalls.
2013 Zero S recalls 1
Recall repairs are free. Your dealer fixes them whether or not you bought the car there - check your VIN at nhtsa.gov/recalls to see if yours is done. What to do
What owners say
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1 complaints about the 2013 Zero S
Newest first, as filed with NHTSA by owners.
I was breaking significantly (using the maximum setting for the regenerative breaking feature) and the brake light did not come on. This is not a fault, merely a design flaw or oversight. To my knowledge it affects all of zero's models for every year. I was in motion on city streets and highways.
Zero S: every year compared
All S years2013 Zero S vs rivals
| Vehicle | Complaints | Recalls | Grade | |
|---|---|---|---|---|
| 2013 Zero S | 1 | 1 | C | |
| 2013 Zero DS | 1 | 1 | C | Compare |
More sales usually means more complaints, so compare similar vehicles of the same year. The grade compares each vehicle with its own model's other years.
Questions about the 2013 Zero S
Does the 2013 Zero S have any recalls?
Yes - NHTSA lists 1 recall for the 2013 Zero S: software (December 2013). Recall repairs are free at any authorized dealer. Enter your VIN at nhtsa.gov/recalls to see whether yours has been fixed.
What are the most common problems with the 2013 Zero S?
How many complaints has the 2013 Zero S had?
1 complaints have been filed with NHTSA, the first on April 25, 2016 and the latest on April 25, 2016. Of these, 0 describe a crash and 0 a fire, and together they report 0 injuries and 0 deaths.
Is the 2013 Zero S a reliable vehicle?
Its Safety Index is 50 out of 100 (grade C: about as many problems as a typical Zero S year, for its age). The index weighs complaints, crashes, fires, injuries, deaths and recalls against how long the vehicle has been on the road, compared with the same model's other years. It is not a measure of every repair - read the complaints and owner experiences, and have any used vehicle inspected before you buy.
Which Zero S years have the most complaints?
2010 (1), 2011 (1), 2012 (1). See every Zero S year compared.
What should I do if my 2013 Zero S has a problem?
If it is a safety problem, stop driving it if it is unsafe and contact your dealer. Report it to NHTSA at nhtsa.gov/report-a-safety-problem - enough reports start investigations and recalls - and share your experience here so other owners know what to look for.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) complaints and recalls, checked . Complaints are owners' own reports and are not verified. How we use the data