- The problem
- Zero Motorcycles Inc. (Zero) is recalling certain model year 2012-2013 XU, S, DS, and model year 2013 FX motorcycles. The affected motorcycles have controller firmware that, as a result of certain system faults, may shut off power to the motor.
- The risk
- A sudden loss of power to the motor may increase the risk of a crash.
- The fix
- Zero will notify owners, and dealers will update the controller firmware, free of charge. The recall is expected to begin in mid-January 2014. Owners may contact Zero at 1-888-786-9376.
Vehicle safety record
2013 Zero XU Problems, complaints & recalls
No owner complaints about the 2013 Zero XU have been filed with NHTSA. It is covered by 2 recalls, the latest in December 2013 for the software.
NHTSA data checked
Rated once enough XU years are on file
- Complaints
- 0
- Recalls
- 2
- Crashes
- 0
- Fires
- 0
- Injuries
- 0
- Deaths
- 0
2013 Zero XU recalls 2
Recall repairs are free. Your dealer fixes them whether or not you bought the car there - check your VIN at nhtsa.gov/recalls to see if yours is done. What to do
- The problem
- Zero Motorcycles Inc. (Zero) is recalling certain model year 2013 FX motorcycles manufactured January 28, 2013, through May 21, 2013; and model year 2013 XU motorcycles manufactured January 16, 2013, through May 20, 2013. A manufacturing defect with the sealant material in the battery may allow water to penetrate the battery and contact the cells.
- The risk
- Water penetration into the battery may lead to corrosion of the cells, possibly resulting in a rapid temperature increase and off-gassing of the cells' electrolyte which may cause a burn to the rider.
- The fix
- Zero will notify owners and dealers will replace the battery modules, free of charge. The recall began on June 26, 2013. Owners may contact Zero motorcycles at 1-888-786-9376.
What owners say
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No complaints about the 2013 Zero XU yet
No owner has filed a complaint about this vehicle with NHTSA. If yours has a problem, share it here and report it to NHTSA.
Zero XU: every year compared
All XU years2013 Zero XU vs rivals
| Vehicle | Complaints | Recalls | Grade | |
|---|---|---|---|---|
| 2013 Zero XU | 0 | 2 | - | |
| 2013 Zero S | 1 | 1 | C | Compare |
| 2013 Zero DS | 1 | 1 | C | Compare |
More sales usually means more complaints, so compare similar vehicles of the same year. The grade compares each vehicle with its own model's other years.
Questions about the 2013 Zero XU
Does the 2013 Zero XU have any recalls?
Yes - NHTSA lists 2 recalls for the 2013 Zero XU: software (December 2013); 12v / 24v / 48v battery (June 2013). Recall repairs are free at any authorized dealer. Enter your VIN at nhtsa.gov/recalls to see whether yours has been fixed.
How many complaints has the 2013 Zero XU had?
None have been filed with NHTSA so far.
What should I do if my 2013 Zero XU has a problem?
If it is a safety problem, stop driving it if it is unsafe and contact your dealer. Report it to NHTSA at nhtsa.gov/report-a-safety-problem - enough reports start investigations and recalls - and share your experience here so other owners know what to look for.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) complaints and recalls, checked . Complaints are owners' own reports and are not verified. How we use the data