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2004-2019 · 14 model years

Cadillac SRX Problems by year

Owners have filed 3,268 complaints about the Cadillac SRX across 14 model years, and it has 24 recalls. The 2010 has the most complaints once its age is allowed for (474), while 2008, 2009, 2019 have far fewer than a typical year. The most reported problem area is the lights, followed by the electrical system.

Most complaints for its age2010474 complaints · 6 recallsSee the 2010
Complaints
3,268
Recalls
24
Crashes
164
Fires
31
Injuries
182
Deaths
5

SRX complaints by model year

Highlighted: the year with the most complaints for its age. Older vehicles have had more time to collect complaints - the Safety Index grade allows for that.

YearComplaintsRecallsCrashesFiresTop problemGrade
20191000BrakesA
20161692111LightsC
20154434123LightsD
20143902162LightsD
20133935155LightsD
20124173324LightsD
20114477171LightsD
20104746215LightsD
200927020AirbagsA
200847061Transmission & drivetrainA
200752131Transmission & drivetrainA
200668332Engine & coolingA
20051223104Engine & coolingB
20042187162Driver assistanceC

Most common SRX problems

Cadillac SRX recalls 24

Seats

14V8040003,155 vehicles affected

General Motors LLC (GM) is recalling certain model year 2015 Cadillac SRX vehicles manufactured November 11, 2014, to December 3, 2014. The front driver's seat may have been built with an incorrect seat track bracket. Drivers' seats with this condition may...

Latest SRX complaints

2016 Cadillac SRXBrakesAirbags

The contact owns a 2016 Cadillac SRX. While starting the vehicle, the air bag and brake warning lights illuminated. The vehicle was taken to an independent mechanic, who determined that the brakes, transmission fluid, TPMS sensor, radiator fluid, and front-driver's air bag needed to be replaced. The contact associated the failure with NHTSA Campaign Number: 26V329000 (Air Bags); however, the VIN was not included in the recall. The manufacturer was notified of the failure by phone. The failure mileage was 138,199.

Filed Incident Service brakes, hydraulic · Air bagsNHTSA 11772425
2015 Cadillac SRXElectrical systemBrakesEngine & cooling

Started hearing sounds on both sides of the car while driving. A sound that got louder the faster we went. Driving home on a 65 mile journey, about 12 miles from the house the ABS, Brake, and traction control lights all came on and stayed on. The car felt like it was much harder to drive. Pulled over safely and picked up the manual. Not much in there. Did a quick search on the web and found that this issue seems to be a long standing issue for my model car but that I could try to drive it home but do so with extra...

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caution it don't drive if the roads were wet. Roads were dry. Made it home and started checking fuses, battery, brake fluid and such Finding all apparently working. Took the car to a service center and explained the problem. He shook his head and said it's likely the EBCM (electronic brake control module) and that he's seen lots of them come in. He continued that the issue is that GM has discontinued the EBCM for that car and others. I asked him to run diagnostics and provide me with the codes shown. Unfortunately he was spot on when I saw the print out showing code u056D Brake control module failure. He goes on to say that parts can be hard to find. Checked with Cadillac and sure enough they don't make the part any longer and as such I'm on my own. They could offer me a discount on a trade in but cannot fix the car. For real? When the EBCM goes out it's designed to limit some of the vehicle controls like braking and traction control. Why no recall? Why create a safety issue that you are unwilling to fix. My wife has to drive 65 miles to help her 86 year old mom but this car is now very limited and not safe. My repair shop called and he found a used replacement at $900 not including the $700 price of reprogramming the VIN into the module and installing the part. Seems a recall should be implemented with Cadillac finding a reasonable solution for their customers. Without repair the car is not safe.

Filed Incident Electrical system · Service brakes · EngineNHTSA 11771780
2012 Cadillac SRXSuspension

The contact owns a 2012 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension) and had the recall service completed. Approximately six months after the repair was performed, the contact observed that the two rear wheels appeared misaligned relative to the front wheels. The contact also observed severe inner tread wear on the rear tires. The contact believed that the dealer failed to perform a full wheel alignment during the initial recall repair. The dealer was notified of...

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the failure, and the contact requested confirmation that the wheel alignment was performed; however, the dealer was unable to provide the confirmation. The manufacturer was notified of the failure. The failure mileage was 114,401.

Filed Incident SuspensionNHTSA 11771147
2011 Cadillac SRXSuspension

Experiencing repeated inner wear on rear tires only after N212340980 Safety Recall - Rear Toe Link Separation was performed. New set of Michelan Cross Climate 2 tires installed two months prior to recall. Approximately 17,000 miles after recall, rear tires presented severe inner wear with cords exposed. Rear tires replaced and first alignment attempted where it was determined there is no point of adjustment for the rear toe. Approximately 18,000 miles later during a rotation service, the inner tread of both rear...

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tires were at 0% resulting in the tire rotation being canceled and the warranty voided. Took vehicle to previous tire shop for rear suspension parts and bushings inspection. No issues found. Section of cord showing on rear driver's tire. Second alignment performed with camber adjustment only. Secondary inspection performed by mechanic shop with no rear suspension structural issues found. Lack of adjustability on the rear suspension suspected cause of extreme wear. Contacted Cadillac Customer Care for resolution. Dealership diagnosis required before opening claim. Dealership recorded diagnosis as no visible components to cause tire wear. Alignment out of specs. Recommended replacing rear tires and 4 wheel alignment with alignment check after 5,000 miles. Left rear cord exposed, not safe to drive. (Previous alignment performed 100 miles prior.) Opened claim with Cadillac Customer Care and submitted supporting documentation and photos. Included concern of slight shift? of driver's side rear when merging onto interstate with wet road conditions. Previously attributed to difference in tread of new directional tires. Awaiting acceptable resolution.

Filed Incident SuspensionNHTSA 11770417
2014 Cadillac SRXTransmission & drivetrain

I have taken my car to 3 different dealerships. Plus a transmission shop due to the vehicle do a jerk after it get hot sometimes. I was told the codes that were given to me that I needed a new transmission. I took it the vehicle to a GMC dealership first and was told my car was Cadilliac made and to take it to Cadillac dealership. So I drove 45 minutes to the dealership and paid another diagnostic fee and told it was old codes and they cleared those out . I came back two weeks later with this same issue. Since no...

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one can tell me the issues with my vehicle I'm very concern about this jerk that the car does. it feels like when I go to stop the back of the car still wants to keep going. And each dealership states there's nothing wrong with my brakes or rotors. Please help me.

Filed Incident Power trainNHTSA 11764715
2014 Cadillac SRXLightsVisibility & wipers

I have a 2014 Cadillac SRX that has a hazardous headlights issue. At night there is no visibility for other drivers to see me. I'm not the only SRX customer either this issue. Please let me what is going on, Cadillac, GM, need to be responsible for replacing this issue

Filed Incident Exterior lighting · Visibility / wiperNHTSA 11752852

Questions about the Cadillac SRX

Which Cadillac SRX years have the most problems?

By the number of complaints owners filed with NHTSA: 2010 (474), 2011 (447), 2015 (443). Allowing for how long each has been on the road, the 2010 stands out most. Complaint counts also rise with sales, so compare years of the same model rather than different models.

Which Cadillac SRX years have the fewest complaints?

Among model years that have been on the road for at least three years, 2019, 2009, 2008 have the best Safety Index - the fewest complaints, crashes and recalls for their age compared with other SRX years. Always check the exact vehicle's recalls by VIN before you buy.

What are the most common Cadillac SRX problems?

Across every model year, owners report problems with the lights (1,563), electrical system (376), suspension (260) most often.

How many recalls does the Cadillac SRX have?

NHTSA lists 24 recalls across all Cadillac SRX model years. Each year's page lists the recalls for that year; check your own vehicle by VIN at nhtsa.gov/recalls to see whether the repair has been done.

Source: U.S. National Highway Traffic Safety Administration (NHTSA) complaints and recalls, checked daily. Complaints are owners' own reports and are not verified. How we use the data

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