Tl* the contact owns a 2004 dodge sprinter. The contact stated that the vehicle consistently misfired. The dodge manufacturer included the vehicle in its t21 emissions recall for the engine control unit; however, the tools, an available technician, and the part was not available to schedule the repair appointment. The following dealers were contacted: ed voyles chrysler dodge jeep ram (789 cobb pkwy se, marietta, ga 30060, (844) 715-5921), shottenkirk chrysler dodge jeep ram (200 liberty blvd, canton, ga 30114,...
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(678) 535-3417), landmark dodge chrysler jeep ram (6850 mt zion blvd, morrow, ga 30260, (770) 968-4900), don jackson chrysler dodge jeep ram (3950 jonesboro rd, union city, ga 30291, (770) 969-7229), and mall of georgia chrysler dodge jeep (4345 buford dr, buford, ga 30518, (888) 522-5112). The vehicle was not diagnosed and was not being driven due to the failure. The manufacturer was notified of the failure and assigned a case manager who was to respond within one business day. The contact was waiting for a response from the manufacturer. The failure mileage was not available. *Tt consumer stated today is august 10,2018 and we are still attempting to resolve our recall t-21 of sprinter 2004. Although it has taken 3 month to even attempt to get this recall resolved. We went ti have the situation solved on aug 7. Now after a service manager asked his own personal computer to do the update... We now have a "check engine" light on- still not resolved many poor excuses from cia- case# 3646736668. Updated 10/9/18*jb