The contact owns a 2016 Ford Escape. The contact stated that within a year of purchasing the vehicle, the reverse lights failed to illuminate while shifted into reverse(R). The vehicle was taken to a dealer for service; however, the mechanic informed the contact that the dealer was unaware of how to fix the vehicle. The contact stated that the rearview camera occasionally displayed an upside-down image while the vehicle was in reverse(R). The vehicle was taken back to the same dealer, and the dealer was unaware of...
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how to fix the vehicle. The contact then received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The manufacturer was not notified of the failure. The failure mileage was unknown.