Ford had a recall for backup camera issues issued 10/13/2025. It's been almost 1 year and no remedy. What is considered a reasonable timeline for this? Is there any way to expedite Fords process to get the parts in for the recall? Any information you can provide will be helpful. Thank you.
Electrical system
2016 Ford Escape Electrical problems
Owners have filed 95 complaints about the 2016 Ford Escape's electrical system with NHTSA - 8% of all its complaints, most recently on October 6, 2026. They describe 1 crash, 3 fires and 1 injury. Dead batteries, warning lights, wiring, alternators, infotainment and electronic module failures.
- Complaints
- 95
- Recalls
- 0
- Crashes
- 1
- Fires
- 3
- Injuries
- 1
- Deaths
- 0
Electrical complaints
Rear view camera fails frequently displaying a distorted image or no image with an error message. This creates danger to all parties involved and unnecessary risk to property. Manufacturer issued a recall in October 2025 and has failed to provide a timely repair, they should face reprimand.
Recall under 25SA9 has not been remedied a whole year later. Not having my back up camera has caused safety incidents. And a few damages from things I could not see
On July 7, 2026, at approximately 113,080 miles, my 2016 Ford Escape displayed a "Transmission Fault - Service Now" warning. The exact failed component is currently UNKNOWN, but the issue appears to involve the transmission/powertrain and possibly an electrical fault. While driving, I experienced abnormal symptoms including a rotational/squeaking noise from the front-right area and an air-leak/pressure-type noise from the right side. The pressure-type noise could also be heard while revving the vehicle at idle. The...
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Check Engine Light also illuminated. I took the vehicle to an independent repair facility on July 7, 2026. The mechanic documented the symptoms and diagnostic trouble codes and advised that additional electrical diagnosis was necessary to determine the exact cause. The transmission itself has not been conclusively diagnosed as failed, and I am not claiming a specific failed internal component without further inspection. I consider this a serious safety concern because an unresolved transmission or powertrain malfunction could potentially cause improper shifting, hesitation, reduced propulsion, loss of acceleration, or other unexpected vehicle behavior while driving in traffic. I contacted Ford regarding the problem and followed up again on July 17, 2026. After receiving no resolution, I contacted Ford again on September 9, 2026. Ford advised me that there was no exact timeframe for when the ASO would contact me and that the ASO may or may not contact me at all. I requested that Ford make a final escalation of the safety concern. Ford confirmed that my escalation and my intention to submit the unresolved safety issue to NHTSA were documented under Ford case CXH-08511841-T8X5L4. To my knowledge, Ford has not inspected the vehicle or provided a substantive resolution to the transmission/powertrain concern. I am also concerned that this may not be an isolated maintenance issue. I am aware of other owners reporting transmission and powertrain problems.
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while in reverse(R) on several occasions, the rear-view camera went black and failed to operate as intended. The contact stated that the radio turned on and off independently, and the screen failed to operate as intended. The manufacturer was notified of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 70,000.
My 2016 Ford Escape is subject to safety recall 25SA9 / NHTSA 25V695 involving the rearview camera. Ford's recall states that the rearview camera may display a blank or distorted image in reverse, or may display a message that camera is unavailable. The rearview camera is now completely nonfunctional. It previously worked intermittently but progressively worsened and is gone now. When I place the vehicle in reverse, the center display either remains blank or continues displaying the navigation/map screen shown...
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while driving. It does not display the rearview camera image. The vehicle and camera are available for inspection upon request. This creates a significant safety risk because I have lost the rearward view provided by the camera when backing up. This is particularly concerning because this is the exact safety defect addressed by the recall: an unavailable rearview camera (for a [[redacted]]!!) can reduce driver's view behind the vehicle and increase the risk of a crash. I have contacted Ford dealerships regarding this recall both in Texas, where I previously lived, and in Utah, where I now live. I have been told that the replacement remedy part is still unavailable, so the recall repair cannot be performed. Ford's original NHTSA recall filing stated that final remedy owner notifications were planned for June 29-July 3, 2026. It is now August 23, 2026, and remedy remains unavailable. The problem has not been repaired or resolved by a dealer because the recall replacement part is unavailable. I have not had the vehicle inspected by police or an insurance representative. The camera initially worked intermittently and then stopped altogether. The current symptom is that, when in reverse, the display either remains blank or continues showing the navigation/map screen instead of displaying the rearview camera image. I am requesting that NHTSA review Ford's handling of recall 25V695/25SA9, particularly the continued lack of an available remedy. THIS IS UNSAFE! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
I am filing this complaint regarding a serious safety issue with the rearview camera on my Ford vehicle. My rearview/backup camera does not function properly when I place the vehicle in reverse. The display either shows a blank screen or a severely distorted image, preventing me from reliably seeing the area behind my vehicle. Ford issued a safety recall concerning rearview-camera problems in October 2025. I have contacted Ford/dealership personnel regarding the recall and the defective camera. I have been advised...
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that the replacement part needed to repair my vehicle is not currently available. This is extremely concerning because the rearview camera is an important safety feature that is specifically intended to provide visibility behind the vehicle while backing. At present, I cannot depend on the camera to show me what is behind my vehicle. This creates an increased risk of striking a person, another vehicle, property, or another obstruction that I may not be able to see. The problem is not merely an inconvenience or cosmetic issue. I am experiencing an actual loss of rear visibility while the vehicle is in reverse. Ford has acknowledged the safety concern through its recall, yet I am still unable to obtain the required repair because I am being told that the necessary part is unavailable. I am requesting that NHTSA review this matter and determine whether Ford is adequately addressing the recall and providing affected owners with a timely and effective remedy. I would also like this complaint to document that I have reported the safety defect to Ford/dealer and that the vehicle remains unrepaired because the necessary replacement part is reportedly unavailable. I am concerned about continuing to operate the vehicle without a functioning rearview camera and believe this unresolved condition presents an unreasonable safety risk.
The rear view camera does not work at times and when it does the image is distorted and discolored and it is also upside down.
Safety recall issued last year for faulty rear camera and still no remedy available.
unknown
The electrical radio backup camera does not work it's all malfunctioned.
There is an active safety recall on the vehicle and FORD wants to charge to diagnose the recall. When I first inquired about the recall they said they didn't have the part to fix that recall but wanted me to bring it into the shop to diagnose it and that would cost money. They said that even if I did bring it into to diagnose they could not do anything but let me know if they get the part but that the company no longer makes the part so it won't get fixed anyways.
The contact owns a 2016 Ford Escape. The contact stated Instrument display went out. warnings are being indicated but not able to see the warning as well as mileage due to the instrument panel being blank. The dealer was contact; however the vehicle was not diagnosed or repaired. The manufacturer was not notified of the issue. The approximate failure mileage was 138,000.
The end of February was driving and I noticed white smoke blowing from my exaust, then my car lost power.
Recall issue: The vehicle failed and became disabled due to the shift cable bushing while in a parking lot on private property, with driver in the vehicle. The gear would not shift or go into park and continued to roll forward until either I hit the curb or applied the brake. Ford will not pay for the tow or diagnostic fee to have the problem diagnosed at another body shop (before I knew of the recall) Ford will not replace shift cable, only install protective cap. Recall issue: rearview camera displays...
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distorted images, and does not always show rear view when backing up. It shows blank sometimes, and forward when reversing. Visibility unclear when backing. Ford will not replace as they say they do not have the parts to replace. This leaves the vehicle at high risk for safety issues.
I have a 2016 Ford Escape SE with the Ecoboost engine. I have been experiencing the same issue with misfires in port 4 which also shows an open circuit every time as well for over the past year. The dealership has replaced everything underneath including but not limited to my spark plugs, wires, coils, and even my entire wiring harness. The issue is still happening and they do not know what is causing it. I think my vehicle may fall under the complaint failure FORD currently has on their 1.5, 2.0, and 2.5 Ecoboost...
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engines. It has been to the dealership for the same repairs over 8 different times. When is enough actually enough. I have lost power several times in traffic and it's like slamming on my brakes. This is how bad the misfire is. My check engine light has been flashing due to this issue as well as being on solid. Please help or advise.
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while in reverse, the back-over prevention camera failed to display the image behind the vehicle. The failure became more persistent over time and caused additional electrical failures. The contact was...
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unable to connect devices to the vehicle, and the radio failed to operate as needed. The dealer was contacted and confirmed that the part for the recall repair was not available. The manufacturer was not made aware of the issue. The failure mileage was approximately 17,000.
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera displayed a distorted image while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. In addition, there was an abnormal sound coming from the camera. No warning...
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lights were illuminated. The contact stated that on a separate occasion, after the vehicle was purchased, the liftgate failed to function as intended. The liftgate occasionally opened and closed independently. The vehicle was taken to the dealer, but the vehicle was not repaired. The contact stated that on a separate occasion, the message "Transmission Fault - Service Now" was displayed on the instrument panel. The contact had the transmission fluid changed. However, the message was displayed again. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION). However, the part to do the recall repair was not yet available. The contact stated that the rearview camera displayed a distorted image while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. The vehicle was not taken to the dealer or an independent mechanic. The vehicle...
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was not repaired. The contact stated that on a separate occasion, the alarm activated independently. The alarm was unintentionally activated during the day or night. Most recently, while the front driver's side door was opened or closed, the alarm activated until the key was inserted into the ignition. The vehicle was taken to an independent mechanic; however, no cause for the failure was found. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.
The contact owns a 2016 Ford Escape. The contact stated that upon opening the liftgate, the liftgate started closing unintendedly and struck the contact on the head. There was no injury sustained. The dealer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 80,000.
2016 escape rear camera displays upside down. Ford motor just recalled over a million of their vehicles due to safety hazard, Mine is not listed in recall but has exact same safety issue. Contacted FMC and said it's not on the recall list. I ask them to repair just like the others that are being recalled. We bought this new in 2016. They refused although it is an identified safety issue. Thanks [[redacted]] [[redacted]] [[redacted]] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Rear camera screen will turn black and not work for days at a time, or will sometimes display for a second and then as I'm backing up, it'll turn black. Then for a day it'll work just fine, then the next day be back to not working again out of the blue. I have been in no accidents. It once even displayed my view upside down. Yes it's available for inspection upon request. I would say people are very at risk because I can't trust it to work and I might hit someone if the screen goes black on me while I'm backing...
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up. I haven't brought it to a dealership or others because of cost and time. This has been going on for years, I'm not sure when it first started... maybe around the 80,000 mile marker?
Back up camera goes blank or displays upside down. Tail lights goes out frequently but the dealer says it's okay.
Camera keeps cutting out even in the middle of backing up
Rear view camera is not working properly. Will either flicker on & off while reversing, display upside down, or just show a black screen. This has been going on for a while. There seems to be a recall for this malfunction for several Ford models, however not one for my model.
Ford Escape electrical complaints by year
Escape electrical problems, every yearSource: U.S. National Highway Traffic Safety Administration (NHTSA) complaints and recalls, checked . Complaints are owners' own reports and are not verified. How we use the data