My passenger headlight assembly seal has failed. Since the seal failed, the light has water buildup that caused the entire assembly to short out and stop working. There are not cracked in the headlight at all. My car only has 46,407 miles on it. My car has been to the service department at Town N Country Ford in [[redacted]]. Since we purchased the extended warranty, Town N Country submitted my claim to the warranty department, but they are refusing to pay because, they say it's a moisture problem. The moisture in...
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the headlight is only there because the seal failed. Ford knows this is a problem, but yet they refuse to pay of the headlight replacement or make a recall for this problem. This is a major flaw and needs to be corrected by Ford, the consumer should not have to bear the brunt of this burden when it is clearly a defect with the headlight assembly itself. Please make Ford take responsibility for this issue immediately. Town N Country Ford said the cost to replace this headlight assembly will be $1,962.34 whenever they can receive the part. If these parts are on back order, clearly Ford has an issue and should be held accountable to replace these headlights free of charge by making a RECALL. I've requested the warranty denial report from Town N Country Ford, but I have not received anything as of this being filing [redacted]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)