- The problem
- Ford Motor Company (Ford) is recalling certain 2020-2027 Aviator and 2020-2026 Explorer vehicles. The switch for the easy-entry second-row outer seats may bind or stick, resulting in the seats unlatching, tipping, or sliding unexpectedly.
- The risk
- A seat that moves unexpectedly may not properly restrain an occupant during a crash, increasing the risk of injury.
- The fix
- Dealers will inspect and replace the bezel around the switch as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model and model years. Interim letters explaining the safety risk were mailed August 19, 2026. Additional letters will be sent once the remedy is available, anticipated in January 2027. Lincoln Aviator owner notification letters were mailed August 21, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S52. This recall expands Recall 25V393. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on July 16, 2026.
Vehicle safety record
2020 Ford Explorer Problems, complaints & recalls
Owners have filed 1,254 complaints about the 2020 Ford Explorer with NHTSA, most often about the transmission & drivetrain (506) and the electrical system (187). Those complaints describe 37 crashes, 10 fires and 39 injuries. It is covered by 33 recalls, the latest in July 2026 for the mid / rear assembly. For comparison, the 2019 has 303 and the 2021 has 0.
NHTSA data checked
FFar more problems than a typical Explorer year, for its age
#2 most complained-about 2020 vehicle
- Complaints
- 1,254
- Recalls
- 33
- Crashes
- 37
- Fires
- 10
- Injuries
- 39
- Deaths
- 0
Most common 2020 Ford Explorer problems
Share of all 1,254 complaints. One complaint can name more than one area. Tap an area for its complaints and recalls.
2020 Ford Explorer recalls 33
Recall repairs are free. Your dealer fixes them whether or not you bought the car there - check your VIN at nhtsa.gov/recalls to see if yours is done. What to do
- The problem
- Ford Motor Company (Ford) is recalling certain 2018-2021 Navigator, Expedition, 2020-2021 Explorer, Lincoln Aviator, and 2021 F-150 vehicles. The transmission park pawl may engage while the vehicle is in motion, resulting in park system damage.
- The risk
- Park system damage may result in a vehicle rollaway, increasing the risk of a crash.
- The fix
- Dealers will update the powertrain control module software, and inspect and replace any damaged transmission components as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed July 10, 2026. Additional letters will be sent once the remedy is available, anticipated in April 2027. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S48. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on June 26, 2026.
- The problem
- Ford Motor Company (Ford) is recalling certain 2020-2026 Explorer and Lincoln Aviator vehicles. The seat belt anchor bolts at the second-row outer seating positions may be improperly secured.
- The risk
- A loose seat belt buckle may not properly restrain an occupant during a crash, increasing the risk of injury.
- The fix
- Dealers will inspect the second-row outer seat belt lower anchor bolts and replace or repair them as necessary, free of charge. Owner notification letters were mailed March 30, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26C18. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on March 19, 2026.
- The problem
- Ford Motor Company (Ford) is recalling certain 2020-2022 Escape, Lincoln Corsair, 2020-2024 Lincoln Aviator, and Explorer vehicles. The image on the center display may flip or invert, resulting in an incorrectly displayed rearview image when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
- The risk
- An incorrectly displayed rearview image can reduce the driver's view behind the vehicle, increasing the risk of a crash.
- The fix
- Dealers will update the accessory protocol interface module (APIM) software, free of charge. Owner notification letters were mailed June 23, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26C11. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on March 5, 2026.
- The problem
- Ford Motor Company (Ford) is recalling certain 2020-2022 Explorer, Escape, Lincoln Aviator, and Lincoln Corsair vehicles. The windshield wiper motor may fail and prevent the windshield wipers from operating properly.
- The risk
- Windshield wipers that fail to operate properly can reduce visibility, increasing the risk of a crash.
- The fix
- Dealers will inspect and replace the front wiper motors as necessary, free of charge. Owner notification letters were mailed November 10, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S14. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on March 4, 2026.
- The problem
- Ford Motor Company (Ford) is recalling certain 2016-2019 Lincoln MKC, 2016-2023 Explorer, 2019-2020 Fusion, 2019-2024 Ranger, 2020-2022 Lincoln Corsair, Escape, 2021-2024 Bronco, Bronco Sport, and 2022-2024 Maverick vehicles. The engine block heater may crack and develop a coolant leak, causing it to short circuit when the block heater is plugged in.
- The risk
- An electrical short circuit can increase the risk of a fire.
- The fix
- Owners are advised not to plug in their block heater until the vehicle is remedied. Dealers will replace the block heater, free of charge. Owners will also have a alternative option to replace engine block heater element with a threaded blanking plug, and remove the block heater electrical cord. Interim letters, notifying owners of the safety risk, were mailed December 3, 2025. Additional letters will be sent once the final remedy is available, anticipated December 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA4. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 15, 2025.
- The problem
- Ford Motor Company (Ford) is recalling certain 2018-2022 Transit Connect, 2019-2020 MKZ, MKX, Edge, Continental, F-150, Nautilus, Fusion, 2019-2023 Ranger, Mustang, 2020-2021 EcoSport, Expedition, Navigator, 2020-2022 Escape, F-250 SD, Corsair, 2020-2023 Aviator, Transit, 2020-2024 Explorer, 2021-2024 Bronco Sport, and 2022-2024 Maverick vehicles. A software error may cause the rearview camera to display a blank image, or the image may remain on the display after the backing event has ended.
- The risk
- A rearview camera that displays a blank image can reduce the driver's view behind the vehicle. A rearview image that continues to be displayed after the vehicle is shifted out of reverse may distract the driver. Both of these situations can increase the risk of a crash.
- The fix
- Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed September 4, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S72.
- The problem
- Ford Motor Company (Ford) is recalling certain 2020-2025 Aviator, and Explorer vehicles. The switch for the easy-entry second-row outer seats may bind or stick, resulting in the seats unlatching, folding, or sliding unexpectedly while driving.
- The risk
- A seat that moves unexpectedly may not properly restrain an occupant during a crash, increasing their risk of injury.
- The fix
- Dealers will inspect the second-row seat switch, and replace the bezel around the switch as necessary, free of charge. Owner notification letters were mailed August 7, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S67.
- The problem
- Ford Motor Company (Ford) is recalling certain 2020-2022 Explorer vehicles previously repaired incorrectly under recall numbers 23V-199 or 22V-255. The rear axle horizontal mounting bolt may fracture and cause the driveshaft to disconnect.
- The risk
- A disconnected driveshaft can result in vehicle rollaway when the vehicle is placed in park without the parking brake applied. A disconnected driveshaft can also result in a loss of drive power. Either of these scenarios can increase the risk of a crash.
- The fix
- Dealers will update the powertrain control module (PCM) software, free of charge. Owner notification letters were mailed April 25, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S22.
- The problem
- Ford Motor Company (Ford) is recalling certain 2020-2023 Explorer, Lincoln Aviator, and 2020-2022 Lincoln Corsair vehicles previously repaired incorrectly under recall number 23V-342. The video output may fail, preventing the rearview camera image from displaying.
- The risk
- Loss of the rearview camera image can reduce the driver's rear visibility, increasing the risk of a crash.
- The fix
- Dealers will update the Image Processing Module software, free of charge. Owner notification letters were mailed April 25, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S27.
- The problem
- Ford Motor Company (Ford) is recalling certain 2020-2021 Explorer and Aviator vehicles. The seat belt buckle anchor bolts at one or more seating positions may be improperly secured. Additionally, vehicles may have an improperly secured seat belt retractor anchor bolt and/or seat belt anchor bolt at the second-row center seating position, if equipped.
- The risk
- A loose seat belt or seat belt buckle may not properly restrain an occupant during a crash, increasing the risk of injury.
- The fix
- Dealers will inspect seat belt buckle anchor bolts in all seating positions. Additionally, dealers will inspect the seat belt retractor anchor bolt and seat belt anchor bolt at the second-row center seating position, if equipped. If loose anchor bolts are found, the affected seat components will be replaced. Repairs will be performed free of charge. Owner notification letters were mailed on June 5, 2025. Owners may contact Ford customer service at 866-436-7332. Ford's number for this recall is 25S09.
- The problem
- Ford Motor Company (Ford) is recalling certain 2020-2025 Explorer, Lincoln Aviator, 2020-2024 Escape, Lincoln Corsair, 2018-2024 F-150, Expedition and Lincoln Navigator vehicles. The air bag warning label may be missing from the dashboard. As such, these vehicles fail to comply with the requirement Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
- The risk
- Without a label that shows the proper restraint usage guidelines, the occupants may have an increased risk of injury in the event of a crash.
- The fix
- Ford will mail owners the warning labels, free of charge. Owner notification letters were mailed December 19, 2024. Owners may call Ford customer service at 1-866-436-7332. Ford's number for this recall is 24C39.
- The problem
- Ford Motor Company (Ford) is recalling certain 2020-2022 Explorer vehicles equipped with the Police Interceptor Utility Package. In the event of an engine failure, engine oil and fuel vapor may be released into the engine compartment and accumulate near ignition sources such as hot engine or exhaust components, possibly resulting in an engine compartment fire.
- The risk
- An engine compartment fire increases the risk of injury.
- The fix
- Owners are advised to park and shut off the engine as promptly as possible upon hearing unexpected engine noises, or after experiencing an unexpected engine power reduction, or seeing smoke from the engine compartment. Dealers will update the Powertrain Control Module (PCM) software. In addition, dealers will inspect for connecting rod bearing failure and if necessary, replace the engine long block. All inspections and repairs will be performed free of charge. Owner notification letters were mailed August 15, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S52.
- The problem
- Ford Motor Company (Ford) is recalling certain 2020 Explorer vehicles. Due to a poor electrical connection, the rearview camera may intermittently display a blank or distorted image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
- The risk
- A rearview camera that displays a blank or distorted image can reduce the drivers view of what is behind the vehicle, increasing the risk of a crash.
- The fix
- Dealers will replace the rearview camera, free of charge. Owner notification letters were mailed April 4, 2024. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20C19. This recall is an expansion of NHTSA recall numbers 20V-575 and 22V-252.
- The problem
- Ford Motor Company (Ford) is recalling certain 2020-2022 Explorer vehicles. The rear axle horizontal mounting bolt may fracture and cause the driveshaft to disconnect.
- The risk
- A disconnected driveshaft can result in a loss of drive power or a vehicle rollaway if the parking brake is not applied. Either of these scenarios can increase the risk of a crash.
- The fix
- Dealers will replace the subframe bushing and rear axle bolt. They will also inspect the rear axle cover for damage near the bolt hole location and replace with a new cover if any damage is found. Repairs will be performed free of charge. Owner notification letters were mailed January 19, 2024. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S55.
- The problem
- Ford Motor Company (Ford) is recalling certain 2020-2022 Lincoln Aviator and Ford Explorer vehicles equipped with 3.0L PHEV engines. A manufacturing defect in one or more of the high voltage battery cells may result in an internal short circuit and battery failure.
- The risk
- Battery failure can cause a loss of drive power, increasing the risk of a crash. Battery failure can also increase the risk of a fire.
- The fix
- Dealers will perform a Battery Energy Control Module (BECM) diagnostic test and replace the high voltage battery pack, as necessary, free of charge. Owner notification letters were mailed on April 8, 2024. Owners may contact Ford customer service at 1-866-436-7332. Ford Motor Company's number for this recall is 23S53.
- The problem
- Ford Motor Company (Ford) is recalling certain 2020-2023 Explorer, Lincoln Aviator, and 2020-2022 Lincoln Corsair vehicles equipped with a 360-degree camera. The video output may fail, preventing the rearview camera image from displaying.
- The risk
- Loss of the rearview camera image can reduce the driver's rear visibility, increasing the risk of a crash.
- The fix
- Dealers will replace the 360-degree camera, free of charge. Owner notification letters were mailed November 10, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S23. This recall expands and replaces NHTSA recall number 23V-022. Vehicles previously repaired under 23V-022 will need to have the new remedy performed.
- The problem
- Ford Motor Company (Ford) is recalling certain 2020-2022 Explorer Police Interceptor Utility vehicles equipped with a 12.1-inch Integrated Computer Screen (ICS). When the Display On/Off Button is used to turn the display to "Off" prior to placing the vehicle in reverse, the backup camera rearview image will not appear on the display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
- The risk
- A rearview camera that does not display an image can reduce the driver's rear view, increasing the risk of a crash or injury.
- The fix
- Dealers will update the ICS software, free of charge. Owner notification letters were mailed July 27, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23C14.
- The problem
- Ford Motor Company (Ford) is recalling certain 2020-2022 Explorer vehicles equipped with a 2.3L RWD, 3.3L GAS, 3.3L FHEV, or 3.0L ST powertrain. The previous powertrain control module (PCM) update completed under recall 22V-255 did not include the automatic electronic parking brake feature when the vehicle is shifted to park, as intended. In addition, the rear axle horizontal mounting bolt may fracture and cause the driveshaft to disconnect.
- The risk
- Without the electronic parking brake applied, the vehicle could rollaway if the driveshaft disconnects. A disconnected driveshaft can also result in a loss of drive power. Either of these scenarios can increase the risk of a crash.
- The fix
- Dealers will update the PCM software, free of charge. Owner notification letters were mailed on May 31, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S16.
- The problem
- Ford Motor Company (Ford) is recalling certain 2020-2022 Explorer vehicles equipped with a 2.3L engine and 10R60 automatic transmission. An unintentional powertrain control module (PCM) reset may occur while the vehicle is in motion and result in park system damage.
- The risk
- A park system that is damaged may not shift into "PARK," resulting in a vehicle rollaway and increasing the risk of injury or crash.
- The fix
- Dealers will inspect the park system for damage and repair as necessary, free of charge. Owner notification letters were mailed March 28, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S05.
- The problem
- Ford Motor Company (Ford) is recalling certain 2020-2023 Explorer, Lincoln Aviator, and 2020-2022 Lincoln Corsair vehicles equipped with a 360-degree camera. The video output may fail, preventing the rearview camera image from displaying.
- The risk
- Loss of the rearview camera image can reduce the driver's rear visibility, increasing the risk of a crash.
- The fix
- Dealers will update the image processing module (IPMB) software, free of charge. Interim owner notification letters informing owners of the safety risk were mailed April 25, 2023. Owner notification letters were mailed February 13, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S02. This recall expands and replaces NHTSA recall number 21V-735. Vehicles previously repaired under 21V-735 will need to have the new remedy performed.
- The problem
- Ford Motor Company (Ford) is recalling certain 2020-2021 Explorer, Lincoln Corsair, and Lincoln Aviator vehicles equipped with 360-degree cameras. The video output may fail, preventing the rearview camera image from displaying.
- The risk
- A rearview camera that does not display an image reduces the driver's rear view, increasing the risk of a crash.
- The fix
- Dealers will update the Image Processing Module (IPMB) software, free of charge. Owner notification letters were mailed November 16, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S44.
- The problem
- Ford Motor Company (Ford) is recalling certain 2020 Lincoln Aviator and Ford Explorer vehicles. The rear lower control arm (RLCA) bolts that attach the rear lower control arms to the wheel knuckles may not have been heat-treated, which could cause them to break.
- The risk
- Broken RLCA bolts can cause a loss of steering control, and increase the risk of a crash.
- The fix
- Ford will notify owners, and dealers will replace both RLCA bolts, free of charge. The recall began on April 2, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S11.
- The problem
- Ford Motor Company (Ford) is recalling certain 2020-2021 Explorer and Lincoln Aviator vehicles. The right hand motor mount fasteners may have been incorrectly tightened, and may loosen over time.
- The risk
- With a loose motor mount, motor vibration may cause the axle to disconnect from the engine and could result in loss of power, increasing the risk of a crash.
- The fix
- Ford will notify owners, and dealers will remove and replace the right hand motor mount fasteners, free of charge. The recall began February 3, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S72.
- The problem
- Ford Motor Company (Ford) is recalling certain 2020 Explorer vehicles equipped with 2.3L engines and 19 gallon fuel tanks. The fuel tank inlet check valve may not be fully welded to the fuel tank shell.
- The risk
- An incomplete weld securing the inlet check valve to the fuel tank shell could result in a substantial fuel leak during a crash, increasing the risk of fire.
- The fix
- Ford will notify owners, and dealers will replace the fuel tank shell, free of charge. The recall began December 8, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S68.
- The problem
- Ford Motor Company (Ford) is recalling certain 2020 Explorer and Lincoln Aviator vehicles equipped with a 2.0L or 3.3L engine and a 10 Speed Automatic Transmission with the All Wheel Drive package. The drive shaft may fracture along the weld seam.
- The risk
- Defective drive shafts may fail and cause a loss of connection between the transfer case and rear axle, possibly resulting in a vehicle rollaway when in Park or a loss of drive. Either condition can increase the risk of a crash. The drive shafts can also deform and separate from the driveline and potentially contact the fuel tank, increasing the risk of fuel leaks and/or fire.
- The fix
- Ford will notify owners, and dealers will inspect the drive shaft label inspected and replace it as necessary, free of charge. The recall began December 11, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S65.
- The problem
- Ford Motor Company (Ford) is recalling certain 2020 Ford F-150, F-250, F-350, F-450, F-550, Explorer, Mustang, Transit, Expedition, Escape, Ranger and Edge, and Lincoln Nautilus and Corsair vehicles. Due to a poor electrical connection, the rearview camera may intermittently display a blank or distorted image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
- The risk
- Reduced rearward visibility can increase the risk of a crash.
- The fix
- Ford will notify owners, and dealers will replace the rearview camera, free of charge. The recall began November 17, 2020. Remedy became available on February 1, 2021. Owner notification letters were mailed on February 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20C19.
- The problem
- Ford Motor Company (Ford) is recalling certain 2020 Explorer vehicles. The affected vehicles are equipped with second row center seat belt buckles that may not be properly secured to the seat.
- The risk
- Vehicles with seat belt buckles that are not properly secured may fail to restrain an occupant during a crash, increasing the risk of injury.
- The fix
- Ford will notify owners, and dealers will replace the second row center seat assembly, free of charge. The recall began November 6, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S50.
- The problem
- Ford Motor Company (Ford) is recalling certain 2020 Explorer and 2020 Lincoln Aviator vehicles. The side air bag and/or seat back module attachments may not have been properly tightened in the front seat backs.
- The risk
- If the side air bag or seat back fasteners were not properly tightened, the side air bag deployment could be affected, increasing the risk of injury during a crash.
- The fix
- Ford will notify owners, and dealers will remove front seat back panels from one or both front seats (VIN-specific) and verify that the fasteners have been properly tightened, free of charge. The recall began September 10, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S48.
- The problem
- Ford Motor Company (Ford) is recalling certain 2020 Explorer and Lincoln Aviator vehicles. Over time, the protective sleeve on the vapor fuel line may chafe through the plastic liquid fuel line and cause a fuel leak.
- The risk
- A fuel leak in the presence of an ignition source increases the risk of a fire.
- The fix
- Ford will notify owners, and dealers will install a longer protective sleeve on the liquid fuel line, as necessary, free of charge. Ford issued owners and interim notification on January 29, 2020. Recall began March 23, 2020. A second notice will be sent once parts are available, expected to be late in the first quarter of 2020. A renotification letter was sent on July 10, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S49.
- The problem
- Ford Motor Company (Ford) is recalling certain 2020 Ford Explorer vehicles equipped with 2.3L or 3.3L engines. The wiring harness may not have been properly secured and may contact the air conditioner compressor (A/C) pulley, potentially damaging the harness or the A/C belt.
- The risk
- The A/C pulley may rub through the wiring harness insulation and contact the unfused battery positive wire, resulting in a short circuit, increasing the risk of a fire.
- The fix
- Ford will notify owners, and dealers will install a tie strap to the wiring harness at the hand shock tower clip, free of charge. The recall began October 21, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S32.
- The problem
- Ford Motor Company (Ford) is recalling certain 2018-2020 F-150 and 2019-2020 F-250, F-350, F-450, and F-550 Super Duty pickup trucks, and 2018-2019 Ford Explorer, 2019-2020 Expedition, and 2020 Escape vehicles equipped with driver and/or passenger's manual front seat back recliner mechanisms. Also included are certain 2020 Ford Explorer and Lincoln Aviator vehicles equipped with rear outboard seats and manual seat back recliner mechanisms. The recliner mechanisms may be missing the third pawl required for seat back strength, resulting in a loose seat back. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints" and 207, "Seating Systems."
- The risk
- A seat back with an improperly assembled recliner mechanism may have reduced strength and may not adequately restrain an occupant in a crash, increasing the risk of injury.
- The fix
- Ford will notify owners, and Ford and Lincoln dealers will inspect the seat structure and replace them, as necessary, free of charge. The recall began October 21, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19C07.
- The problem
- Ford Motor Company (Ford) is recalling certain 2020 Explorer and Lincoln Aviator vehicles. The Manual Park Release (MPR) cover may not be installed. In addition, the vehicles may be in Factory Mode, which disables warning alerts and does not display the transmission gear selected. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 114, "Theft Prevention" and 102, "Trans Shift Lever Seq/Starter Interlock/Trans Braking Effect."
- The risk
- Without the cover, the MPR lever may be unintentionally moved, allowing the vehicle to roll away. Being in Factory Mode, the vehicle will not display warnings and/or gear selection on the instrument cluster. Both conditions increase the risk of a crash.
- The fix
- Ford will notify owners, and dealers will inspect and, if necessary, install a MPR cover. Dealers will verify the instrument cluster is not in Factory Mode and clear any fault codes, free of charge. The recall began August 23, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19C06.
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1,254 complaints about the 2020 Ford Explorer
Newest first, as filed with NHTSA by owners. Page 1 of 51.
Ford dealership reports parts are unavailable to make the recall repair on the parking brake/transmission issue that NHTSA says is available for repair. We called when the recall first came out and they said to check back in the fall but got the same answer now.
Panoramic Sunroof spontaneously exploded.
Subject: Safety Recall 26S48 / NHTSA Campaign 26V402 - Supplemental Progressive Damage & Dealer Non-Compliance Report - 2020 Ford Explorer (VIN: [[redacted]]) Body: To the NHTSA Office of Defects Investigation, I am writing to file a supplemental safety complaint and non-compliance report regarding Ford Safety Recall 26S48 / NHTSA Campaign 26V402 (Transmission Parking Pawl Unexpected Engagement) and the subsequent progressive failure of connected drivetrain components on my 2020 Ford Explorer XLT 4WD (VIN:...
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[[redacted]]). 1. The Severe Safety Incident & Recall Remediation In [redacted], while traveling at approximately 70 mph on a major highway, my vehicle experienced the exact catastrophic failure mode described in Campaign 26V402: the transmission parking pawl abruptly attempted to engage, causing severe mechanical duress, violent deceleration, and transferring massive kinetic shockwaves through the entire connected driveline. The vehicle was delivered to Pearson Ford ([[redacted]]) on [redacted], where it was held for an unreasonable timeline of 7.5 months until [redacted], to perform the recall-mandated transmission overhaul and the concurrent rear axle mounting bolt recall. 2. Progressive Driveline Failure & Present Safety Risk Just months after receiving the vehicle back from the recall remedy, the connected powertrain suffered a secondary breakdown. The vehicle is currently back in the custody of Pearson Ford. The service department has provided completely conflicting diagnoses, alternating from a failed fluid pump, to a transmission support failure, and now to a differential bearing and front axle failure. The dealership is refusing to acknowledge that the severe mechanical shock from the 70 mph parking pawl engagement compromised the structural integrity of the connected differential and axles. Furthermore, the dealership has performed unauthorized work by replacing front axle assemblies (Part N1MZ 3A427 F) despite technician video con INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
While driving, the drivers seat started to move all the way forward and the back rest started folding all the way forward as well.
When I was driving on the highway, the car braked really hard like brake checked. It seemed like it was part of the safety system because a light was flashing on the dash like I was gonna hit something but no car was there. Now my car keeps jolting and breaking fast even when I accelerate it will brake for half a second when I am driving. in my car keeps overheating. The mechanics tell me it's related to something pinching off oil lines and the transmission possibly and that the recalls are possibly related to this...
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issues. it's not safe and it's messing up my transmission and my car keeps stopping and starting in the middle of traffic. I have a family I LOVE my vehicle but it's not safe and I can't afford to fix it.
The contact owns a 2020 Ford Explorer. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the vehicle, and the check engine warning light illuminated. The contact pulled over and was unable to shift out of park(P). The message "Remain in Park" warning message was displayed. The vehicle was towed to a service center, where it was diagnosed and determined that the lead powertrain control module had failed and needed to be replaced. The vehicle was repaired; however,...
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the failure recurred. The contact later received notification of NHTSA Campaign Number: 26V402000 (Power Train); however, the part to do the recall repair was not yet available. The vehicle was towed to the dealer but was not diagnosed or repaired. The manufacturer was made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The approximate failure mileage was 120,000.
The contact owns a 2020 Ford Explorer. The contact stated that while driving, the vehicle independently shifted to park(P), followed by a ripping sound coming from underneath the front of the vehicle. The contact stated that while driving 43-44 MPH and attempting to merge into the passing lane with his wife in the vehicle, the failure recurred, nearly bringing the vehicle to stop. The contact was able to continue driving. The contact stated that upon shifting from park(P) to drive(D), the vehicle hesitated, made a...
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clicking sound and jerked while responding. Additionally, the contact stated that there was an abnormal sound coming from the rear of the vehicle. The contact emptied the trunk; however, the failure persisted. The vehicle was taken to the dealer several times, but the failure could not be duplicated. The contact received notification of NHTSA Campaign Number: 26V402000 (Power Train); however, the part required for the recall repair was not yet available. The vehicle was taken to the Chalmers Ford (2500 Rio Rancho Blvd SE, Rio Rancho, NM 87124), where it was test-driven, and the failures were confirmed. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 6,000.
For the past year i have been dealing with the 4wd fault where a lost connection to the module and im not the only one i belong to a group on facebook where they are always asking the same questions about who has the same problem and i feel like this should of been recalled a long time ago
Sunroof panaramic shade failure . When driving opened the sunroof and shade cover sagged and came undone while driving and blocked complete rear window view. I was forced to immediately pull over for safety. Vehicle is brand new this should not be and issue so soon. Checked online and multiple customers are having the same issue. This is an unacceptable issue for such an expensive and new vehicle. Very dangerous design flaw.
Headliner / ceiling fabric has become detached and drapes / falls between my eyes and the windshield, making it impossible to see clearly. I went to the Ford dealer and they said it was happening in all of the Explorers and it would cost $4,500 to fully replace the headliner as it was defectively made with glue not adhering to foam which has deteriorated.
This is the platinum model, with the leather Dash. The dash is separating in two pieces, and the leather is curling up. This is all the way across the dash from the driver side, to the passenger side. It is in my line of vision, to where it is not safe to see the road. I believe this is from the sun.
The contact owns a 2020 Ford Explorer. The contact received notification of NHTSA Campaign Number: 26V402000 (POWER TRAIN); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had experienced the failure listed in the recall. The failure mileage was 60,000.
My 2020 Ford Explorer has had three episodes of grinding while driving, on September 24, September 26, and October 24, 2026. On October 24, I was traveling at approximately 50 mph when grinding lasted two to three seconds and the vehicle hesitated or slowed. After the grinding stopped, a start-stop warning flashed on the screen and normal operation resumed. The unexpected slowing while driving concerns me. The exact warning wording and mechanical cause are unknown. The odometer was 20,900 on October 24 and was...
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likely around 20,600 during the September episodes. There was no crash, injury, death, or fire during any of the three episodes. The vehicle is subject to Ford recall 26S48 / NHTSA 26V402. As of October 25, the VIN lookup lists the recall as incomplete with no remedy available and anticipates a remedy in the second quarter of 2027. I do not know whether these symptoms are caused by the recalled defect. On October 7, I told Beach Ford that I was already having problems and was concerned about driving. The dealer said the recall fix was not released, gave a November estimate, and said it could not schedule the recall repair until release. I requested the OASIS history on October 7 and again October 13; no records have been received. On October 13, I asked to cancel the appointment for now because no fix was ready. An October 19 email confirms cancellation of the October 23 recall appointment at my request. On October 25, I emailed dealership management and Ford requesting a prompt assessment, written driving/towing guidance, transportation help, coverage clarification, and service records. I am requesting a review of these recurring symptoms and the unavailable recall remedy.
Have token it to several different dealerships and they say it's up to specs but they won't touch it without me paying for the work you can see that it's not installed correctly idk what to do to get this fixed before it does break and something happens
The contact owns a 2020 Ford Explorer. The contact received notification of NHTSA Campaign Number: 26V402000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue.
Front axle disconnect actuator on my 2020 Ford Explorer 2.3L AWD is failing. The vehicle stores DTC C0631-7E (Actuator Stuck On) and previously stored C0631-7F (Actuator Stuck Off). When the fault is active, the wrench light comes on and the following safety systems are disabled: AdvanceTrac, Pre-Collision Assist, and Hill Start Assist. Ford has issued TSB 25-2373 / 25-2568 for this exact issue requiring replacement of the intermediate shaft with revised part N1MZ-3A329-A and AWD module reprogramming, but there is...
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no recall. Owners must pay for the repair. The problem is intermittent and has been confirmed with a scan tool. This is a known design defect, not normal wear, and it affects safety systems.
My 2020 Ford Explorer previously received a safety recall repair under Ford Recall 23S23 for the 360-degree/rearview camera system. Unfortunately, the camera system is malfunctioning again following that repair. The 360-degree display intermittently shows solid blue/teal or black areas instead of properly displaying the vehicle's surroundings. The camera images also become washed out, distorted, or unusually dark, reducing visibility when reversing. Additionally, my instrument cluster displays the warning...
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"Reverse Brake Assist Not Available - See Manual." These problems raise serious safety concerns because the vehicle's camera visibility is compromised while another safety system reports that it is unavailable. This creates potential risks when backing near children, pedestrians, other vehicles, or obstacles. I have photographs documenting the camera malfunctions and dashboard warning. Ford subsequently issued Recall 25S27 after discovering that certain vehicles previously repaired under Recall 23S23 may not have received the correct remedy, even though the repairs were recorded as completed. I have not yet received confirmation whether Recall 25S27 applies to my specific vehicle. On October 8, 2026, I visited Mullinax Ford of Olympia regarding the recurring safety problems. The dealership advised that I would have to pay out of pocket for a diagnosis. I subsequently submitted a written request asking for the recurring defect and applicable recall coverage to be reviewed, but received no response. I escalated the matter to the dealership's General Manager on October 19, 2026. The underlying cause has not been determined. I am concerned that the original camera safety defect may not have been adequately corrected and that the vehicle continues to experience a related safety risk. I request that NHTSA review these recurring malfunctions and the adequacy of the previous recall remedy.
I was driving to work on [redacted]. My explorer slipped out of gear while driving. I was a minute from work so I went and parked it. The vehicle wouldn't shift out of gear or into park. The symptoms seemed to be tied to recall 26S48 / NHTSA Recall 26V402 so I had the car towed to a ford dealership. The service guy said it would be diagnosed in 1-2 weeks. It was finally diagnosed 3 weeks later. The service person told me I'd need a new transmission and it would cost 9800 to replace. I asked for the mechanics notes...
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and diagnostic codes. They sent this: "Concerns verified, no crank no start the vehicle is stuck in park setting dtc P07E4. Found ssm 49685 and checked ground G210 and G214. Both grounds are not loose continued normal diagnosis. Completed work shop manual pinpoint test I. Found no issues with PCM or transmission harness wiring. Removed the transmission fluid pan for further testing. Found that the transmission fluid is black in color and is contaminated with metal debris. Found large chunks of steel within the transmission fluid pan. With further inspection found that the park pawl actuator rod has broken and has caused damage to the parking pawl causing the vehicle to hang in park. Dtc P07E4 sets because the vehicle cannot physically shift out of park. This failure has caused fluid contamination and has caused further damage to the transmission. Catastrophic failure is present. Transmission replacement is recommended along with replacing the transmission fluid cooler as fine metal debris may not be able to flushed from the cooler. -- [[redacted]]" I believe that the park pawl breaking is exactly the recall issue. I called ford corporate and they said they can't do anything until the final remedy notice letter comes out at the end of this week 10/23 and can't do any interim repairs until the recall is finalized. I texted the dealership to hold the vehicle until the letter is released. I've been out of a vehicle for a little over 3 weeks and frustrated. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Vehicle is trying to put it self into park while in motion
The contact owns a 2020 Ford Explorer. The contact stated that on more than one occasion, the vehicle stalled while driving. The contact stated the vehicle experienced difficulty shifting into gear. The vehicle was taken to an independent mechanic, where diagnosis confirmed the transmission failed and required replacement. The vehicle was repaired. The manufacturer was notified of the failure. The contact associated the failure with NHTSA Campaign Number: 26V402000 (Power Train). The failure mileage was 72,000.
Safety recall 26S52 / 26V451 for the 2020 Ford Explorer. The passenger side second row seat will collapse while driving. It has been an ongoing issue for months. There is no part remedy at this time. I have asked to get this taken care of as I transport kids daily and just avoiding the seat is not feasible at all times. They state they hope you have this handle by September, they have no pushed it back till January 2027.
My transmission had been getting increasingly jerky (was never a smooth ride since it was new). At 55k miles, I was driving down the road and my car started to jerk roughly and would not shift gears. It would go and jerk, hard, like I hit something. We made it home but the next day it was even worse. I noted it was jerking around 25 mph and randomly at other speeds. I drove it to Ford, where we were under the impression there was an upcoming transmission recall, but we also thought our extended warranty was still...
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in effect. Instead, they realized the transmission recall is for something different and we were lied to about our warranty, so it had been backdated and covered the 2 years prior to purchase, not the life of the loan as we had been told, and what we went in to do. The employees, mechanics, and forums, if you type (2020 Explorer transmission) quickly painted the picture that this is a VERY common issue and a KNOWN issue at that. Rough jerking. Rebuild transmission. Aside from knowing about this EXACT problem, and it being repeated everywhere, and acknowledged from FORD employees that they see it several times a day, I found that there was a huge buyback in 2020 for this reason. There was also a bulletin released talking about the issue in 2020. [[redacted]] The fact we are now in 2026 and these vehicles are still doing this and there is no recall is both outrageous and concerning. Had we been on the highway or a busy street, it could have been a much worse outcome. Ford says they gave us a discount. $3,500. Our receipt says 0.00 across all fields, but handwritten $3,500, which is the going rate for a rebuilt transmission. I saw there is a class action lawsuit, but we are a few months out of range to sign up. It's unreal how many people and employees are aware of this, and Ford does nothing but continue to push these cars to the public. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Headlight went out.
When I am driving, every now and then there is a grinding/electrocution noise that my vehicle makes. When that happens, I lose all acceleration power until the episode stops then it seems like it kicks back into gear.
The contact owns a 2020 Ford Explorer. The contact stated that while driving, the vehicle was shaking excessively, with severe vibrations throughout the cabin of the vehicle. The failure was coming from the engine compartment. The contact stated that while approaching a stop sign or a red light and depressing the brake pedal, the RPM was rising and the vehicle failed to stop as intended, causing the vehicle to crash into a pole in a parking lot, causing a dent to the front grille and scratches in the paint. The manufacturer was notified of the failure. The vehicle was taken to an authorized dealer, but the technicians were unable to duplicate the failure. The failure mileage was 102,000.
Ford Explorer: every year compared
| Year | Complaints | Recalls | Grade |
|---|---|---|---|
| 2024 | 21 | 10 | F |
| 2023 | 0 | 15 | D |
| 2022 | 0 | 24 | F |
| 2021 | 0 | 26 | F |
| 2020 | 1,254 | 33 | F |
| 2019 | 303 | 6 | F |
| 2018 | 735 | 7 | F |
| 2017 | 1,716 | 14 | F |
| 2016 | 2,466 | 15 | F |
2020 Ford Explorer vs rivals
| Vehicle | Complaints | Recalls | Grade | |
|---|---|---|---|---|
| 2020 Ford Explorer | 1,254 | 33 | F | |
| 2020 Subaru Outback | 906 | 6 | F | Compare |
| 2020 Hyundai Palisade | 543 | 5 | C | Compare |
| 2020 Ford Edge | 331 | 4 | B | Compare |
| 2020 Subaru Ascent | 325 | 5 | F | Compare |
| 2020 Toyota Highlander | 323 | 4 | D | Compare |
| 2020 Jeep Grand Cherokee | 241 | 3 | A | Compare |
| 2020 Chevrolet Blazer | 224 | 3 | F | Compare |
| 2020 Hyundai Santa FE | 218 | 2 | C | Compare |
More sales usually means more complaints, so compare similar vehicles of the same year. The grade compares each vehicle with its own model's other years.
Questions about the 2020 Ford Explorer
Does the 2020 Ford Explorer have any recalls?
Yes - NHTSA lists 33 recalls for the 2020 Ford Explorer: mid / rear assembly (July 2026); automatic transmission (June 2026); seat belts (March 2026); software (March 2026) and more. Recall repairs are free at any authorized dealer. Enter your VIN at nhtsa.gov/recalls to see whether yours has been fixed.
What are the most common problems with the 2020 Ford Explorer?
By the complaints owners filed with NHTSA, the most common problem areas are the transmission & drivetrain (506), electrical system (187), driver assistance (179).
How many complaints has the 2020 Ford Explorer had?
1,254 complaints have been filed with NHTSA, the first on November 12, 2019 and the latest on November 11, 2026. Of these, 37 describe a crash and 10 a fire, and together they report 39 injuries and 0 deaths.
Is the 2020 Ford Explorer a reliable vehicle?
Its Safety Index is 0 out of 100 (grade F: far more problems than a typical Ford Explorer year, for its age). The index weighs complaints, crashes, fires, injuries, deaths and recalls against how long the vehicle has been on the road, compared with the same model's other years. It is not a measure of every repair - read the complaints and owner experiences, and have any used vehicle inspected before you buy.
Which Ford Explorer years have the most complaints?
2002 (3,613), 2016 (2,466), 2015 (1,821). See every Ford Explorer year compared.
What should I do if my 2020 Ford Explorer has a problem?
If it is a safety problem, stop driving it if it is unsafe and contact your dealer. Report it to NHTSA at nhtsa.gov/report-a-safety-problem - enough reports start investigations and recalls - and share your experience here so other owners know what to look for.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) complaints and recalls, checked . Complaints are owners' own reports and are not verified. How we use the data