2025 Ford Explorer Problems, complaints & recalls

pan. The vehicle was towed to the dealer, where the contact was informed that the failure could not be duplicated. The contact stated that the failure was a known issue with the vehicle. The manufacturer was contacted, and a case was filed. The failure mileage was approximately 49,000.

vehicles in front or behind us. The vehicle began to jerk forward and stop hard, if we proceeded, which we could do, limping the SUV, on back streets, only 1/2 mile from dealership. Once at dealership at Ford in Seaside, California, they ran diagnostics, and re-calibrated the faulty module(s), that may have caused this. Fast forward to [redacted], while at stop sign in [[redacted]], we proceeded at slow speed, maybe 10mph or so, and SUV abruptly braked on us and came to complete stop, with warning on instrument display. We pulled over, shutoff vehicle for a minute or so, turned back on and were able to drive again normally. We took a chance, and a few days later, drove vehicle up to the dealership (The Ford Store, Morgan Hill, California) to diagnose. They had it for a few days, and determined the Electronic Brake Booster module needed replaced and whatever they did additionally, like re-calibrations, etc. We're crossing our fingers we don't encounter problem(s). SUV is under warrantly, still, and we did purchase an extended warranty when we purchased it, new, back in XX . We're just praying this doesn't happen if we're driving at a high speed. Never had problems with our three previous Ford Explorers. Of course, these 2025s and newer ones have extensive electronics. Needless to say, my wife is scared this issue might happen again. We can't be the only Ford Explorer or Ford vehicle that might have encountered these issues? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

kept my car for one full week. I was told the problem could not be duplicated and the car was returned to me with no repairs. Prior to this occurring there had been no warning lights on the dash board or otherwise. I find this unacceptable as this incident could have ended catastrophically and can happen again at any time.

vehicle was parked raises serious concerns about a possible defect in the glass or moonroof assembly. I have since found other owner reported complaints involving spontaneous glass failures on other Ford vehicles. I'm glad that no one was in the car when the glass shattered causing serious harm.

vehicle's electronic systems and reportedly found no diagnostic trouble codes explaining the condition. According to the shop foreman, technicians also installed taillight assemblies from other Ford Explorers for comparison. The driver's-side taillight remained brighter, suggesting that replacing the lamp assemblies did not correct the condition. The dealership discovered professionally installed aftermarket emergency lighting and two previously disconnected factory liftgate lighting connectors. These modifications were performed in 2025, and the remaining factory taillights appeared to operate normally for more than a year afterward. The shop foreman explained that the dealership would not continue electrical diagnostics because its technicians do not work on modified emergency-vehicle electrical systems. He did not establish that the aftermarket equipment caused the brightness difference. The vehicle is being returned without a confirmed diagnosis or repair. I am concerned that the unexplained difference in rear lighting brightness could affect the visibility or interpretation of the vehicle's rear lighting by other motorists. The vehicle previously received an inspection under Ford recall 25C42 involving the Body Control Module C, which reportedly passed. I do not know whether that recall is related to the current condition. I am submitting this complaint to document a potential exterior lighting safety issue and request that NHTSA review whether similar

dangerous situation that put me and other motorists at risk. Multiple warnings appeared, including Anti-Lock Brake System Fault, Electronic Parking Brake, Pre-Collision Assist Not Available, and Powertrain Malfunction/Reduced Power. The dashboard also displayed "Park Brake Not Applied," although I had not activated the parking brake. FordPass reported that the ABS control module was sending invalid information to other vehicle modules and that the electronic parking brake had a fault. This was the second nearly identical incident. On September 29, 2026, I experienced similar unexpected braking and difficulty controlling the brakes. The dealership diagnosed a software glitch and charged approximately $690 for a system reboot and update, which they stated was not covered under warranty. Despite that repair, the dangerous braking malfunction returned less than three weeks later. The vehicle was towed back to the Ford dealership on October 19 and is awaiting further diagnosis. I am concerned about this recurring braking malfunction and the risk of a serious collision. I request that NHTSA investigate this potential safety defect.

The vehicle was towed. The EMT provided medical attention at the scene. A Police report was filed but the police report number was not available. The manufacturer was contacted by phone and opened a case. The vehicle was inspected and totaled by the insurance company. The failure mileage was approximately 27,954.

degraded processing in the Accessory Protocol Interface Module (APIM). Navigation display systems lag behind the actual vehicle location by approximately 0.1 miles, causing delayed routing information and significant driver distraction. System resets (soft reboots and full master resets) fail to fix the issues. Upon contacting Ford In-Vehicle Technology support, representatives acknowledged the issue but refused to log or escalate the side-mirror failure as a safety defect.

told me pretty much. There's nothing that they can do about it until there's parts to replace it even though it opposes a danger to my child. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

an engine misfire/check-engine warning and was transported through Ford Roadside Assistance for service. An authorized Ford dealership diagnosed DTC P0301, indicating a cylinder 1 misfire. I was advised that the cylinder 1 spark plug was physically damaged and that a portion/cap of the plug had broken off and was not present. I am concerned because this represents two spark-plug-related misfires involving two different cylinders of the same engine within approximately five months and at relatively low mileage. Ford has issued technical service information addressing P0301-P0304 misfires on certain 2025 Explorer vehicles equipped with the 2.3L EcoBoost engine. I am not claiming that this establishes the cause of my vehicle's failures; I am reporting the recurring condition so NHTSA can document it and evaluate it alongside any similar reports. Both incidents were diagnosed by authorized Ford dealerships. Repair documentation and manufacturer/dealership correspondence concerning the incidents have been retained and can be provided if requested. The vehicle/component may be available for further inspection if requested, subject to its current repair status.

failed and the vehicle required towing to Lugoff Ford in [[redacted]]. Lugoff Ford documented fuel and transmission-related codes and initially advised that the vehicle appeared to need a transmission replacement. That explanation later changed, and the vehicle was returned without an identified cause or repair. I subsequently took the vehicle to Cleveland Ford in [[redacted]] for a second evaluation. Their repair order specifically states that Ford connected data showed a fuel-pressure code on the day of the failure, but they found no active DTCs and could not duplicate the condition. The vehicle was again returned without diagnosis or repair. I am concerned that an intermittent defect involving the fuel system, transmission controls, electrical system, software, or related components could cause another sudden disabling event. Two Ford dealers have evaluated the vehicle, evidence of the original failure exists, and the underlying cause remains unidentified and unrepaired. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

the doors. The contact broke the rear driver's side window to remove the child from the vehicle. No warning lights were illuminated. The vehicle was taken to a dealer, and the dealer stated that the failure might be related to a software malfunction; however, the cause of the failure was not yet determined. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 4,000.

receiving continuous medical treatment. A Police report was filed. The vehicle was scheduled for an inspection by the insurance company within days. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 20,000.

the Explorer model and 2020+ generation. Video demonstrating problem while driving: [[redacted]] Explorer ST Owner Forum post confirms similar behavior by others: [[redacted]] My dealer is treating this as "not a problem, they all do this." No other vehicle in my life (dozens) has ever exhibited this behaviour of steering not returning to center while moving. After delivery I returned the car almost immediately to the dealer on noticing the steering just felt "weird." They found nothing. I narrowed the behavior down to the specific circumstance of bear-left and notchy on-center feel, returned it again, and again they found nothing. With ~3000mi, no change in behavior --"break-in" is long past. I know how to correct for the issue, but if I loan out the car? While it can be called a fit and finish flaw, on the outside it could be a safety issue for unfamiliar drivers. Answers to General Guidelines questions >>> Dealer has identified no failed components or need for repair after two attempts and multiple discussions of the problem. >>> Safety? Issue results in fatigue after long use of the vehicle. Drivers unfamiliar with non-return-to-center behavior may not give the neccesary corrective input to return steering to center. >>> Two dealer repair visits, both inconclusive. >>>No warning lamps etc. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

work. I had to attempt to disable it, turn off my car, and then turn it back on. After a few seconds, the parking brake audibly unlocked and then my brake pedal became usable again. I called Two Rivers Ford in [[redacted]] the next day and they advised that they would look at it, but it would be the end of July before they had a service loaner available. I brushed it off as an electrical glitch. On [redacted] at approximately 7:30pm, my car did the exact same thing again while coming to a stop on a highway. This again occurred around 10mph. I was able to get off the highway and reset the parking brake again by turning the car on and off and was able to begin driving again with no issues. On [redacted] I called the same dealership again and they were able to provide me with an emergency service loaner same day due to the urgency of the situation. They advised that this had happened to 5 other Explorers in the country prior, the first step is to reset the ABS Module, if that doesn't fix it, they will replace the brake booster. On [redacted] at approximately 9:45am, while braking prior to turning in an intersection, at approximately 30mph, the same issue occurred again. This time I rolled into the middle of the intersection, because my brakes wouldn't work. On [redacted], I called the dealership and they provided me with another service loaner to attempt to replace the brake booster. This is a major safety issue due to loss of brakes. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)