- The problem
- Ford Motor Company (Ford) is recalling certain 2018-2022 Transit Connect, 2019-2020 MKZ, MKX, Edge, Continental, F-150, Nautilus, Fusion, 2019-2023 Ranger, Mustang, 2020-2021 EcoSport, Expedition, Navigator, 2020-2022 Escape, F-250 SD, Corsair, 2020-2023 Aviator, Transit, 2020-2024 Explorer, 2021-2024 Bronco Sport, and 2022-2024 Maverick vehicles. A software error may cause the rearview camera to display a blank image, or the image may remain on the display after the backing event has ended.
- The risk
- A rearview camera that displays a blank image can reduce the driver's view behind the vehicle. A rearview image that continues to be displayed after the vehicle is shifted out of reverse may distract the driver. Both of these situations can increase the risk of a crash.
- The fix
- Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed September 4, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S72.
Vehicle safety record
2020 Ford Edge Problems, complaints & recalls
Owners have filed 331 complaints about the 2020 Ford Edge with NHTSA, most often about the transmission & drivetrain (193) and the engine & cooling (56). Those complaints describe 12 crashes, 1 fire and 15 injuries. It is covered by 4 recalls, the latest in June 2025 for the software. For comparison, the 2019 has 779 and the 2021 has 116.
NHTSA data checked
BFewer problems than a typical Edge year, for its age
#19 most complained-about 2020 vehicle
- Complaints
- 331
- Recalls
- 4
- Crashes
- 12
- Fires
- 1
- Injuries
- 15
- Deaths
- 0
Most common 2020 Ford Edge problems
Share of all 331 complaints. One complaint can name more than one area. Tap an area for its complaints and recalls.
2020 Ford Edge recalls 4
Recall repairs are free. Your dealer fixes them whether or not you bought the car there - check your VIN at nhtsa.gov/recalls to see if yours is done. What to do
- The problem
- Ford Motor Company (Ford) is recalling certain 2020-2021 Edge, 2020 Lincoln Nautilus and Ford Escape and 2021 Lincoln Corsair and Ford Bronco Sport vehicles. An inadequate amount of lubricant in the rear drive unit may cause seizure of the rear drive axle.
- The risk
- If the rear drive unit seizes, there may be a loss of drive and/or a loss of vehicle control, increasing the risk of a crash.
- The fix
- Ford will notify owners, and dealers will check the rear drive unit lubricant level. Axles found to have lubricant at the minimum level will be filled to the full level. Axles found to be below the minimum lubricant fill level will be replaced, free of charge. This recall began March 12, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S02.
- The problem
- Ford Motor Company (Ford) is recalling certain 2020 Ford F-150, F-250, F-350, F-450, F-550, Explorer, Mustang, Transit, Expedition, Escape, Ranger and Edge, and Lincoln Nautilus and Corsair vehicles. Due to a poor electrical connection, the rearview camera may intermittently display a blank or distorted image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
- The risk
- Reduced rearward visibility can increase the risk of a crash.
- The fix
- Ford will notify owners, and dealers will replace the rearview camera, free of charge. The recall began November 17, 2020. Remedy became available on February 1, 2021. Owner notification letters were mailed on February 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20C19.
- The problem
- Ford Motor Company (Ford) is recalling certain 2019-2020 Edge, Transit Connect and Lincoln MKX and 2020 Escape and Lincoln Corsair vehicles. The start/stop accumulator endcap may have missing or loose bolts.
- The risk
- Missing or loose bolts on the start stop accumulator endcap could result in a transmission fluid leak and may progress to a loss of transmission function. A transmission fluid leak in the presence of an ignition source may increase the risk of fire.
- The fix
- Ford will notify owners, and dealers will replace the start/stop accumulator, free of charge. The recall began September 23, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S49.
What owners say
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331 complaints about the 2020 Ford Edge
Newest first, as filed with NHTSA by owners. Page 1 of 14.
At the beginning of a 3 hour journey that didn't happen the vehicle started missing in traffic and felt like it was going to die while i was on the highway at 60 mph. I was able to exit and make it to a rural road and the engine died as soon as I applied the brake to stop, making a very dangerous situation if anyone had been behind me. No indicators came up, no codes were given and the engine was not running hot. After letting it cool temporarily the engine started back up and the exhaust became white and smelled...
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of burning glycol. I was able to drive it back to my home where it has been for 3 months getting a head gasket repair. After the repair the conditions continue with coolant getting in to the engine and white smoke billowing out of the exhaust. The Ford service department acknowledged that this is a known engine block failure and I should contact the company. Ford company says there is no program of assistance available to repair the vehicle which at this point will need a new engine to become roadworthy. That's a 6 year old, $45k paperweight that the company takes no responsibility for. For another consumer that has not found the problem yet they need to have warning that the engine will fail and they need to remain vigilant about possibly having to stop immediately at all times.
The contact owns a 2020 Ford Edge. The contact stated that while the vehicle was parked, the transmission was shifted into drive(D), the vehicle lunged forward and the vehicle shut off. The contact stated that the vehicle almost crashed into a concrete pillar. The contact stated that there was an unknown warning light illuminated. The vehicle was towed to an independent mechanic where it was diagnosed with a failed torque converter and transmission. The contact was informed that the torque converter and the transmission needed to be replaced. The dealer was contacted and made aware of the failure. The failure mileage was approximately 111,000.
The rear differential/rear drive unit (RDU) in my 2020 Ford Edge AWD is failing. I am concerned that this represents a broader known problem with the RDU that Ford has not adequately addressed for all affected vehicles. Ford has issued multiple service communications concerning the RDU in the Ford Edge. Ford SSM 49571 identified chatter/shudder during low speed turns on 2019 through 2021 Edge AWD vehicles associated with RDU fluid contamination. Ford subsequently issued SSM 51823 and SSM 52051 addressing the same...
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RDU fluid contamination condition on 2019 through 2023 Edge AWD vehicles. More importantly, Ford previously issued Safety Recall 21S02, NHTSA Recall 21V011, covering certain 2020 Ford Edge AWD vehicles because the RDU could contain insufficient lubricating oil. Ford stated that insufficient RDU lubrication could cause the unit to seize, resulting in loss of mobility and potential loss of vehicle control and increasing the risk of a crash. That recall was limited to a specific production population. My vehicle is now experiencing failure of the same major drivetrain component but is not being repaired under a safety recall, leaving me responsible for the cost of repair or replacement. I am concerned that the population affected by RDU problems may extend beyond the vehicles included in the existing recall. I am requesting that NHTSA investigate RDU failures in 2020 Ford Edge AWD vehicles outside the population covered by Recall 21V011, including whether the repeated Ford service communications concerning the RDU indicate a broader defect and whether additional vehicles should be recalled. The problem began at approximately 60,000 miles. The symptoms are vibrating/grinding on the rear axel.
In August 2025 I received emails regarding 3 recall alerts specific to my vin and I took screenshots of them that have the date and my vin along with the 4 recalls. They are 20S49, 21S02, and 20C19 and 25S72. I immediately called Ricart Ford to get this issue resolved. They placed me on hold, and the recalls were removed from my vin. These repairs have never been completed nor were they ever fixed. The Transmission on this vehicle is terrible, and they know it, but my guess is it would cost Ford too much many to...
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repair all of these vehicles. I do have proof of these previous recalls and these are unresolved issues and a hazard. If Ford refuses to fix the transmission and rear drive axle I will obtain legal counsel as this is dangerous. I have also had this vehicle in for another repair that was included in these recalls. Charged $2500 told the dealership the car runs the same and they refused to return the calls.
The engine stalled and started smoking and has no lights to warn me of anything wrong. I was in the middle of a busy street. I had to tow it to the dealership I bought it from and they said the coolant was empty but there were no leaks and no warnings it was low. They said it was coolant intrusion. They said a egr valve and cooler were the problem part it was not covered under warranty. I had to pay 1265 to get it fixed. It's a known issue that should he a recall it's a part that causes safety issues as well as a...
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newer car to be undrivable if not careful. No warning lights or anything is bs. I want this addressed as soon as possible. I could have been rear ended easily. Or my car broke down that I just paid 23000 for supposed to be a good working car. Seems like they did it on purpose.
My transmission needs replacing. My car is jerky when it shifts, does not accelerate smoothly, and puts me in danger on the highway/freeway when trying to accelerate as sometimes it won't and stalls for a moment before getting going. There are currently 100 on back order which clearly means there is an issue with this specific transmission and I'm not the only person with this problem. The car is only six years old and this should not be happening to a vehicle that is otherwise well maintained.
The contact owns a 2020 Ford Edge. The contact stated that while driving at 25 MPH, the accelerator pedal was depressed, but the vehicle hesitated and stalled. The vehicle was taken to the dealer, where the diagnosis determined that the torque converter required replacement. The vehicle was repaired; however, the failure persisted. The manufacturer was not notified of the failure. The failure mileage was 107,000.
Vehicle shudders and is sluggish. Dealer says torque converter needs replaced for $4700. This could leave me stranded on a highway or neighborhood. There are no warnings on my vehicle. Seems to be a very common problem in this vehicle. Vehicle has not been repaired yet due to cost. Parts are hard to get.
I own a 2020 Ford Edge ST-Line AWD with approximately 40,000 miles I am reporting a safety concern involving the Rear Drive Unit (RDU). My vehicle has developed a noticeable rumbling/binding sensation from the rear of the vehicle when making left or right turns, particularly at low speeds and during tight turns. I am concerned this may be related to Ford Safety Recall 21S02 (NHTSA Recall 21V-011), which involves the RDU and the possibility of insufficient lubricating oil that can cause the RDU to seize,...
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potentially resulting in loss of mobility and loss of vehicle control. I brought this concern to a Ford dealership and was told that my VIN does not qualify for the recall. However, the symptoms I am experiencing are consistent with the RDU problem described in the recall. I am requesting that NHTSA review this situation and determine whether my vehicle should be included in the recall or whether Ford should be required to address this safety-related RDU failure. The vehicle has only approximately 40,000 miles. I am concerned about continuing to drive it if the RDU could potentially seize or cause a loss of vehicle control. I believe this issue warrants investigation because of the safety implications and the similarity between my symptoms and the defect described in Recall 21S02.
The EGR cooler failed (TSB 20-2234) in my 2020 Ford Edge ST line on 9/26/26. I started my car and drove down my street and the car began smoking white/gray burning odor from exhausts with a sudden loss of power while driving on a public street. Leading up to this incident and during, no warning engine inicator lights or ANY notifications appeared. Temperature gauge remained at it's normal operating temp, dead center. The tow and independent mechanic confirmed there was no triggering of service lights/overheating...
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warning. The mechanic noticed the loss of antifreeze without seeing a leak. He rulled out a cracked cylinder head and began further diagnostics. It threw a P0301 code as well as a mis-fire code on cyclinder #1. Also a code to cylinder#3. The mechanic's diagnosis was that was this was all a direct result due to the faulty Ford EGR Cooler and explained there was an TSB 20-2234 bulletin. Ford has explicitly acknowledged this engineering defect design flaw. I then found that the NHTSA has an active and elevated investigagion into this massive problem that caused my SUV to become non-drivable, needing a complete new engine-DP 26008. (SUV at 100K like other's) I have all service records as proof on the vehicle as well as the mechanics photos/paperwork. He found the coolant was leaking directly into exhaust reccirulation tracks and into the cylinders now needing new engine. This engine failure caused a sudden loss of power, steering/brakes, no sensors and managed to get to a safe area. I could have caused a caatastrophic crash or injury to other's/myself. I contacted Ford, opened a case number but they are denying any knowledge of the TSB or assistance. I have no vehicle, and out an 8k engine that was due to the negligence of this faulty part. I had it towed to independent mechanic and now will be towing it to the Ford dealership for further escalation as this new growing investigation with the NHTSA. There were NO warning signs nor sensors. It was very scary.
The EGR cooler failed on my 2020 Ford Edge ST Line. On 9/26/26, I started my car and it began smoking white/gray from exhausts and burning odor. Leading up to this incident and during, there was no warning indicators or messages regarding the engine that appearerd. The temperature gauge remained at it's normal operating temperature, dead center. \n\nI had the car towed to a local mechanic. They ran diagnostic & codes on the vehicle and threw a P0301code. The mechanic noticed the loss of antifreeze without seeing a...
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leak, smoke was coming from the car and the car had no \"service engine\" lights appear. He ruled out a cracked cylinder head and began further diagnostics on the EGR cooler. He found the coolant was leaking directly into the exhaust recirculation tracks and straight into cylinder #1. He explained due to Ford's faulty EGR cooler that cracked, draining all the antifreeze directly inside cylinder #1 without triggering a service light or overheating warning. I was told my vehicle would not be driveable and need a complete new engine or replacement. The mechanic notified me that there was a TSB (technical service bulliten) labeled \"TSB 20-2234\" where Ford has explicitly acknowledged this engineering defect in the 2019-2020 design flaw. The mechanic's diagnosis states that the engine failure was entirely a consequential result of the EGR defect, with a vehicle with regular service history.\n\nMy safety was at major risk, as well as the safety of other's. This engine failure includes sudden power loss, loss of steering/brakes, loss of sensors and any ability to handle the car. I would have instantly come to a stop, easily leading to a catastrophic crash or injury to myself/other's.\n\nI contacted Ford, opened a case # and was denied any assistance. I have no vehicle and out 7K engine that was due to the negligence of this faulty part. It is being towed, at my expense to the Ford dealership for further escalation as there is a new defect investigation with the
hard shifting of the transmission causes sudden acceleration interruption. the brief delay is concerning while entering traffic.
I have a 2020 Ford Edge Titanium. Only six years old. It has never been wrecked, flooded or had anything else happen to it. I learned today that it needs a completely new transmission due to a torque converter failure and comes at a cost that is higher than the car is now worth. This is unacceptable in a car this age.
Vehicle shutters between 0-40 mph when shifting
Bought car used 4 months ago from Peoria Ford, Glendale. Vehicle overheated on freeway, added coolant- lost all coolant 10 minutes later and white smoke came from exhaust. Ford diagnosed EGR cooler failure, replacement and noted CV joint boot leaking and needed replaced- resulting g on $3200 fix with zero assistance from Dealership or Ford.This issue didn't happen suddenly after 4 months & we believe it was existing prior to the purchase. Read reports of cooler, coolant/ engine issue on 2020 ford edge. These models should be recalled for fix as my daughter was stranded on the freeway at night - safety issue."
I just bought this vehicle with a broken powertrain, torque converter, and warped rotors. These cars are mechanics special that should only be $2,000. Since it's a 2020 it is being sold for $18,800. It can be repossessed for a crap shoot car. Before this I bought a 2016 Buick Enclave with also a broken torque converter issues. The engineers in car industry have failed. I would rather buy an older pre 2015 mechanics special for $1,200-$2,400, NOT $12,000-$18,800 for a POS drivetrain and transmission. A recall needs to be mandated for all these cars. Stiffing the consumer is unethical. With how our government and economy has been, we have had enough with being stuck with inadequacies.
Shuttering/Jerking at lower speeds
The contact owns a 2020 Ford Edge. The contact stated that while driving 5 MPH and making a right turn after stopping, the rear differential made an abnormal grinding sound and the vehicle shuddered. The contact stated that the failure occurred while driving at low speeds and turning. The dealer was notified of the failure and scheduled an appointment for a diagnostic test. The contact associated the failure with Technical Service Bulletin: 26-2328 (Chatter/Shudder During Low Speed Turning Events) and NHTSA...
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Campaign Number: 21V011000 (Power Train); however, the VIN was not included in the recall. The manufacturer was notified of the failure, and a case was filed. The failure mileage was approximately 51,000.
The contact owns a 2020 Ford Edge. The contact stated that while driving and attempting to accelerate, the vehicle started jerking forward and shuddering. The vehicle was taken to a certified mechanic to be diagnosed. The vehicle was diagnosed with torque converter failure. The failure mileage was 104,458.
My 2020 Ford Edge Titanium was shuddering between 10 - 40 mph. I took my car to a Ford dealership to diagnose the problem. They said it's the torque converter and they needed to replace the transmission. It would be a rebuild/repair at a cost of 8,991.00. This car has only 49,500 miles and points to a manufacturing defect NOT standard wear and tear. Ford knew of this issue regarding thus 8-speed transmission.
The vehicle has been shuddering/jerking when accelerating. This problem is present at highway speeds, as well as lower speeds. A Ford Service Center on 8-28-26 has diagnosed it as a failing torque converter. The safety or both me and others is at risk if this part fails while driving. It is also dangerous, because when accelerating in rainy conditions the car does not maintain good traction while it's shuddering/jerking. Yes, this is available for inspection upon request.
I bought my Edge new in 2020. 3 years into owning the car had the transmission replaced on 8/23 due to mechanical/component failures. This was replaced under the original warranty of the car. The new transmission carried a 2 year unlimited warranty. I started having trouble again with the transmission August 1, 2026. 3 years after the new transmission. Took it to the Ford dealer to have them diagnose the problem. They could not pinpoint the exact issue so I was given a choice of replacing the valve body for $2,000....
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Not guaranteed to fix the problem. Or have them break the transmission down for $2100 and diagnose the problem. But this did not included reassembly. So I opted to get a 2nd opinion. Took my Edge to Cotterman in Louisville, KY and had them run a diagnoses. They confirmed that I had internal component failures and that the transmission needed to be replaced. I was quoted $8,198. The car books for $4,000. This vehicle is available for inspection. The problem has been confirmed by a dealer and another servicer. My vehicle never gave a transmission code. No warnings. It had to be scanned to find those codes. It did however give a no park available code on August 1st when I pulled in my driveway when I tried to put it in park. It shuddered and died when it gave this code. I don't understand why a 2020 vehicle needs a third transmission. Neither transmission have lasted to a 100,000 miles. I have found numerous articles and this is apparently a well known issue with these transmissions. With my experience the transmissions appear to have a 3 year life - no more.
The contact owns a 2020 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle shuddered, and there was an abnormal sound coming from underneath the vehicle, and the vehicle failed to exceed 30 MPH while the accelerator pedal was depressed. The contact stated that the failure was intermittent at first and then became a consistent failure. No warning lights were illuminated. The failure had occurred on several occasions. The vehicle was taken a dealer where it was diagnosed and...
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determined that the torque converter and the rear differential needed to be replaced. The vehicle was repaired; however, the failure persisted. The manufacturer was not notified of the failure. The failure mileage was approximately 62,000.
VIn number:[[redacted]] case number:[redacted]， My [[redacted]] car just 6 years old car and just run around 69000 miles，Coolant leaked into the engine, causing it to fail. Ford is demanding we pay ＄6,000 for a replacement.We cant accept we need Pay ＄6000 for replace engine，because Thats problem should don't happened on a 6 Years old car( and just 69000 miles). this issue happened on my car More Than 2 months already ，we don't have a car for drive now，that's so bad. My car send to Mall of Georgia Ford ...
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[[redacted]] And 20 days ago We send a letter to Motor Company Customer Relationship Center [[redacted]] [[redacted]] For ask less Pay for replace engine，Nobody answer me. And About 15 days ago，We be there for ask again，Worker told me the manager will connect me，but until today still nobody Call me back，looks like they all ignore me . How we can get someone can helps Fix this problem...thank you My Email : [[redacted]] Phone number :[[redacted]] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Transmission failure. No warning lights or messages.
Ford Edge: every year compared
| Year | Complaints | Recalls | Grade |
|---|---|---|---|
| 2024 | 44 | 2 | A |
| 2023 | 23 | 4 | A |
| 2022 | 136 | 5 | A |
| 2021 | 116 | 7 | A |
| 2020 | 331 | 4 | B |
| 2019 | 779 | 3 | C |
| 2018 | 855 | 7 | C |
| 2017 | 1,389 | 8 | D |
| 2016 | 932 | 7 | C |
2020 Ford Edge vs rivals
| Vehicle | Complaints | Recalls | Grade | |
|---|---|---|---|---|
| 2020 Ford Edge | 331 | 4 | B | |
| 2020 Ford Explorer | 1,257 | 33 | F | Compare |
| 2020 Subaru Outback | 906 | 6 | F | Compare |
| 2020 Hyundai Palisade | 543 | 5 | C | Compare |
| 2020 Subaru Ascent | 325 | 5 | F | Compare |
| 2020 Toyota Highlander | 323 | 4 | D | Compare |
| 2020 Jeep Grand Cherokee | 241 | 3 | A | Compare |
| 2020 Chevrolet Blazer | 224 | 3 | F | Compare |
| 2020 Hyundai Santa FE | 218 | 2 | C | Compare |
More sales usually means more complaints, so compare similar vehicles of the same year. The grade compares each vehicle with its own model's other years.
Questions about the 2020 Ford Edge
Does the 2020 Ford Edge have any recalls?
Yes - NHTSA lists 4 recalls for the 2020 Ford Edge: software (June 2025); driveshaft (January 2021); camera (September 2020); automatic transmission (September 2020). Recall repairs are free at any authorized dealer. Enter your VIN at nhtsa.gov/recalls to see whether yours has been fixed.
What are the most common problems with the 2020 Ford Edge?
By the complaints owners filed with NHTSA, the most common problem areas are the transmission & drivetrain (193), engine & cooling (56), driver assistance (34).
How many complaints has the 2020 Ford Edge had?
331 complaints have been filed with NHTSA, the first on July 1, 2020 and the latest on November 6, 2026. Of these, 12 describe a crash and 1 a fire, and together they report 15 injuries and 0 deaths.
Is the 2020 Ford Edge a reliable vehicle?
Its Safety Index is 64 out of 100 (grade B: fewer problems than a typical Ford Edge year, for its age). The index weighs complaints, crashes, fires, injuries, deaths and recalls against how long the vehicle has been on the road, compared with the same model's other years. It is not a measure of every repair - read the complaints and owner experiences, and have any used vehicle inspected before you buy.
Which Ford Edge years have the most complaints?
2013 (2,447), 2011 (1,803), 2017 (1,389). See every Ford Edge year compared.
What should I do if my 2020 Ford Edge has a problem?
If it is a safety problem, stop driving it if it is unsafe and contact your dealer. Report it to NHTSA at nhtsa.gov/report-a-safety-problem - enough reports start investigations and recalls - and share your experience here so other owners know what to look for.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) complaints and recalls, checked . Complaints are owners' own reports and are not verified. How we use the data