2017 Ford Edge Problems, complaints & recalls

still shook, I drove home, approximately two miles. I had to drive around 25 mph as the car appeared that it could not continue and was difficult to control. I was able to drive it home, and I pulled into my garage where I turned the engine off. The exact same symptoms occurred with my car in 2022, when it was determined that I had coolant leaking into my engine. I took it to the dealer who said that my car was over the warranty limits (88,000 miles on it, 5 years since I bought it new), and I would have to pay for a new engine. I was advised to call Ford Motor Company, and they paid $3,300 of a $5,500 engine replacement. I did not know that the new engine would have the exact same problem after only 35,000 miles later. The dealer, Green Ford, wants me to have $1,000 worth of work for a tune-up and coolant replenishment, for which they say I will be liable whether it works or not. They are not confident that these remedies will work. I do not see how it will work. Besides, Ford, and Green Ford concurs, that my car doesn't need a tune-up until 100,000 miles. They refuse to do a coolant pressure check without me paying an additional $200 for it. I believe that Ford Motor Co. sent the same type of defective engine to install in my car in 2022, and I understand that there are many others that have had the same problem. If they had sent a redesigned engine, it would not have the same problem after only 35,000 miles, and a tune-up after only 35,000 miles would INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

intrusion into the engine, a condition addressed in Ford Technical Service Bulletin 22-2229. I have sought assistance from Ford Motor Company and requested a technical review and goodwill consideration. I am concerned that this condition could cause unexpected engine overheating, loss of engine power, or engine failure while driving, creating a potential safety hazard. I respectfully request that NHTSA review this complaint, consider the available Ford diagnostic documentation, and evaluate its relevance to investigation DP26-008. Please assign an ODI Complaint Number and advise whether additional documentation is required. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

open-deck engine block design allows engine coolant to breach the cylinder head gasket and flood the combustion chambers. This creates an immediate safety hazard on public roadways. The sudden loss of acceleration and severe engine shuddering occurred without warning while driving, exposing the vehicle and its passengers to a high risk of a rear-end collision in active traffic. Ford Motor Company has denied out-of-warranty or goodwill assistance to resolve this defect. This issue directly aligns with the ongoing NHTSA investigation into Ford EcoBoost coolant leaks and structural engine failures. I am filing this to request that the agency upgrade its current inquiry into a mandatory safety recall to protect consumers from catastrophic highway engine failure. Current Vehicle Mileage: 85,000 miles

and white smoke coming from exhaust. Then on the way to work the engine was overheating. Pulled over and turned off on the side of a highway to let it cool. After 10 minutes, turned the car back on to continue to work (which was a mile away), also turned on the heat to pull from the engine, the air was cold until I started driving then it warmed. I am now having to fill the coolant every few days and having misfires while accelerating causing me to stall and then traffic approaching me having to slow to avoid hitting me. I purchased this vehicle used in [redacted] from a dealership in [[redacted]] and the carfax did not state any of these issues at the time of purchase. The only repair given is the TSB 19-2346, and no safety recall has been issued for this defect. This defect poses a safety risk as it can lead to sudden engine stalling, loss of power while driving, and potential engine fires due to overheating. There is a financial burden since this repair is costly and Ford will not help with the cost of this repair. Car warranties are denying claims because Ford as acknowledged this defect. And dealerships are still selling these used cars despite the issues and because it is not a recall, they are not held liable for these repairs or made to disclose the defect. This is a huge safety issue and financial burden. As I am now out of a vehicle THAT FORD NEW WAS A DESIGN DEFECT.

Component that failed: The 1.5L EcoBoost engine - specifically, coolant intrusion into the cylinder(s) caused by a known manufacturing defect. The failed long block engine is available for inspection upon request. Confirmed by dealer: Yes - confirmed by two separate authorized Ford dealerships. The first dealership initially misdiagnosed the failure as a spark plug and ignition coil issue ($830.66 charged for an ineffective repair). Ten days later the same dealership dispatched a technician who performed a coolant pressure test and borescope inspection, confirmed coolant intrusion consistent with TSB 22-2229, and recommended a complete long block engine replacement - waiving all fees, which I consider a tacit acknowledgment of the prior misdiagnosis. A second authorized Ford dealer subsequently confirmed the diagnosis and performed the long block engine replacement at a cost of $8,291.37. Manufacturer contact: Ford Motor Company Customer Service was contacted directly via live chat on July 19, 2024 (Case No. CXH-02371701-X1H6M4). Ford declined to provide any financial assistance, citing warranty expiration, and made no reference to TSB 22-2229 despite its existence in Ford's own OASIS dealer system. Safety risk: A sudden engine failure at highway speeds creates a significant risk of loss of vehicle control, inability to safely exit traffic, and potential collision - endangering the driver and other motorists. The engine misfiring and rough operation also c

Stuckey ford Bellefonte service shop and they confirmed coolant leaking into cylinder 2 and that it needed a new engine. They performed a multi-point vehicle inspection and a visual inspection. Stuckey Ford has inspected it and confirmed it. I called Ford customer care head quarters and quoted them the Ford technical service bulletin TsB19-2346 and they refuse to take ownership of the faulty engine. I also talked to Stuckey ford in Bellefonte and they stated they could not do anything to correct the faulty engine except charge me $8,000 for a new engine. Previously the check engine light came on. New coil packs and spark plugs were installed but this did not fix the problem. It often shuttered while starting up. When a scan tool was placed on it the codes were P0316, P0302, P0300 which means misfire cylinder 2, misfire first 1000 revolutions per minute, turbo over boost out of parameter.

and white smoke coming from exhaust. Then on the way to work the engine was overheating. Pulled over and turned off on the side of a highway to let it cool. After 10 minutes, turned the car back on to continue to work (which was a mile away), also turned on the heat to pull from the engine, the air was cold until I started driving then it warmed. I am now having to fill the coolant every few days and having misfires while accelerating causing me to stall and then traffic approaching me having to slow to avoid hitting me. I purchased this vehicle used in [redacted] from a dealership in [[redacted]] and the carfax did not state any of these issues at the time of purchase. The only repair given is the TSB 19-2346, and no safety recall has been issued for this defect. This defect poses a safety risk as it can lead to sudden engine stalling, loss of power while driving, and potential engine fires due to overheating. There is a financial burden since this repair is costly and Ford will not help with the cost of this repair. Car warranties are denying claims because Ford as acknowledged this defect. And dealerships are still selling these used cars despite the issues and because it is not a recall, they are not held liable for these repairs or made to disclose the defect. This is a huge safety issue and financial burden. As I am now out of a vehicle that I just purchased a year ago. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

reporting before a total loss of power because these failures are described as occurring while driving. In August, I brought the vehicle into my local Ford dealer for an oil change, described the coolant loss, rough start, an almost overheating situation, and the known 2.0L EcoBoost coolant-intrusion defect, and asked them to perform the cooling-system pressure test and spark-plug inspection in Ford's TSBs. They refused the test, stating it sounded like a car they saw the week before. They also refused to note on the repair order that they had refused it. No OASIS campaign printout was given to me. Ford has acknowledged this failure mode in service bulletins. The specified repair is a long-block replacement. There is no Edge 2.0L customer-satisfaction program equivalent to the 1.5L short-block program. I want the defect investigated as a safety defect because coolant intrusion can cause misfire, overheating, and loss of motive power, all of which can be safety issues if they happen on the road in traffic.

starts. After the car sat about 32 hours, cylinder 2 misfired 4 times in the first 9 seconds after start-up and then ran clean. After about 21 hours parked, it did not misfire. That pattern fits coolant leaking into the cylinder while the car sits. On July 15, 2026, an independent mechanic confirmed coolant intrusion into cylinder 2: - The cooling system was pressurized to 24 psi and dropped below 20 psi overnight. - A borescope showed antifreeze pooled on top of the cylinder 2 piston. - On restart, the engine blew a puff of white smoke with an antifreeze smell. - The scan showed P0302 and P0316 (misfire during start-up). Safety risk: the coolant loss had no visible source, so the only warnings were the check engine light and a low reservoir. Coolant in a cylinder can lead to engine damage or loss of power while driving. The vehicle was out of warranty. The manufacturer did not inspect it. I paid $6,500 to replace the engine at an independent shop, completed in August 2026. My data logs, the borescope photo, and repair records are available on request. This is the coolant intrusion problem described in NHTSA defect petition DP26008.