2021 Ford Edge Problems, complaints & recalls

STATEMENT OF FACTS & REQUEST FOR INVESTIGATION Date of Incident: [[redacted]] Dealership: Colonial Ford of Medford (Sentry Ford) Vehicle: 2021 Ford Edge I am reporting Sentry Ford of Medford for refusing to perform a safety recall, concealing it, and physically threatening me. On [[redacted]], I left my 2021 Ford Edge at Sentry Ford for safety recall 26S09/26V124 (screen blanking/APIM failure). They held it over 24 hours. When I picked it up, they said nothing. On Friday night, driving on [[redacted]] in heavy...

The transmission was replaced at the dealer due to poor shifting and burnt transmission fluid. The dealer installed a new transmission which was also faulty and it had to be replaced again. After 2 years the new transmission that was put in is now failing and it is back at the dealer getting replaced. I'm being told I may be responsible for the tear down if they decide not to honor the three year warranty.

The transmission jerks VERY strongly when shifting gears between 5mph - 60mpg. It is so pronounced that it effects my foot on the pedals and could cause drivers to slam on the accelerator or brake. The vehicle has 90k miles on it and this issue has been happening for 10k miles or so. This is a KNOWN issue with the 8F35 transmission and needs to be a recall instead of a TSB that costs drivers $5k.

I have transmission failure at 63,000 miles. safety issue because it won't accelerate without shuttering could cause an accident. I have a Ford dealer email and repair order.

Transmission shudder, vehicle only has 87K miles on it. Ford knows it's an issue and has issued TSBs on this exact problem.

See attached document for complaint.

Upon accelerating from a stop the car shutters.

The left rear axle housing due to not enough lubricant. The ford maintenance shop states they can refill the lubricant but it doesn't last long and will be back in the shop . So I'm having it replaced due to their recommendation which is a $1,835.00 fix. I see there were recalls on 2021 edges but mine wasn't built in the right time frame apparently and it's ironic that it is the same exact problem with several 2021 Edges but yet only the ones built in certain months are getting recalled. Makes no sense that if this...

The vehicle hesitates, bucks, and surges when accelerating from low speed making it difficult and hazardous merging into traffic and other driving situations. The hesitation, bucking, and surging is getting progressively this happened around 70k miles. The mechanic is saying it needs to be replaced completely for 12k!

The transmission failed causing the car to sputter and stop. My daughter was driving the car at the time and it died while she was waiting for a light to turn green at a major intersection. She had to wait for my husband to come assist her. We had it towed to McCree Ford in Dickinson, TX. They indicated it was the transmission and it would need to be replaced. No indication of any issues prior to this incident. The car was well maintained up until this incident and we were just short of 100,000 miles. Mostly highway miles.

The contact owns a 2021 Ford Edge. The contact received notification for NHTSA Campaign Number: 26V124000 (Back Over Prevention); however, the part to perform the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was taken to a dealer, where the contact was informed that the USB port needed to perform the software update was defective. The dealer did not provide the alternative option included in the recall...

The "fix" for the rear camera has not resolved the issue. My rear camera worked for a short time after the fix was downloaded, but then stopped working. I don't know what to do to fix it.

I bought a 2021 Ford Edge SEL in April 2024. I had problems with the car jurking at low speeds pretty much the whole time I had it. I just recently had to replace my transmission due to the whole thing failing. It just randomly went out while driving.

My 2021 Ford Edge is experiencing a severe transmission defect. When accelerating between 22 mph and 35 mph, the vehicle hesitates, stumbles, and shudders violently (transmission shudder). The transmission struggles to engage gears properly, causing unexpected jerking and a sudden loss of acceleration power. This behavior creates a dangerous driving hazard when merging into traffic or changing lanes. This issue is consistent with Ford's Technical Service Bulletin (TSB 21-2092) regarding the 8F35 8-speed automatic transmission.

When driving at lower speeds the car jerks/misses. A local Ford dealership confirmed it's the torque converter. Even purchased a warranty that is suppose to cover the issue and even they are being difficult about wanting to fix it!

There should be a recall on the sunvisors. Because it is a safety issue, because when the Sun is in your face and you can't see driving it can very well cause an accident or getting a ticket for not being able to see your speed that you're going, because you're so far up trying to get the Sun out of your face. You can't see any of the controls or your dashboard.. That is a safety hazard. My driver's side one is broken. I can't use it at all and I'm not paying $200 to get it fixed. That's insane on top of that.My...

Torque converter needs a replacing

The contact owns a 2021 Ford Edge. The contact received notification of NHTSA Campaign Number: 24V635000 (Engine and Engine Cooling). The local dealer was contacted, and the contact was informed that the recall repair was performed remotely. The contact stated that the dealer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

Purge valve is sticking open when fueling making it to where it take 10 plus minutes to start car after fueling. Worried it will end up causing more issues and possibly cause problems with fuel tank

Transmission has gone out after only having the vehicle for 2.5 years. It will cost $10,000 to repair and that is not feasible or right. The mileage is at 74,000 but the warranty expired at 60,000. Ford should be held accountable for building these vehicles with awful transmissions.

The contact owns a 2021 Ford Edge. The contact stated that while driving on several occasions and making a turn, there was an abnormal clicking sound coming from underneath the vehicle. The contact added that her husband did donuts continuously and observed the sound. The vehicle was taken to an independent mechanic, where it was determined that the sound in the rear axle was coming from the left rear differential. The mechanic stated that the rear differential fluid had been leaking oil for a while and that the...

I am have problem with my axle making a clicking sound the axle the is not safe to drive

The contact owns a 2021 Ford Edge. The contact stated that the vehicle was shuddering, and the transmission was slipping while driving approximately 0-50 MPH. No warning lights were illuminated. The transmission fluid was flushed and refilled every 20,000 miles. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 80,000.

My 2021 Ford Edge has experienced ongoing transmission issues for an extended period including delayed engagement into Reverse, flashing gear indicator lights before Reverse engagement, harsh/jumpy shifting during acceleration and deceleration, and intermittent shuddering. The vehicle previously required a torque converter replacement performed by a Ford dealership, however the symptoms continued after the repair. Today, while driving on the highway, the vehicle experienced repeated loss of power and hesitation...

Shudder when automatic transmission shifts. Long lag time when vehicle accelerates after throttle is engaged. Can feel and hear knock every time throttle is engaged and disengaged.