- The problem
- Thor Motor Coach (TMC) is recalling certain model year 2009-2011 Four Winds Hurricane and Windsport, 2009-2010 Four Winds Mandalay, 2010 Four Winds Magellan, and 2010-2011 Four Winds Serrano motorhomes manufactured May 2, 2009, to September 1, 2010. The affected vehicles are wired to be powered by a generator and are equipped with an Iota ITS-50R transfer switch that may fail when exposed to elevated electrical loads and used in higher ambient temperatures.
- The risk
- As the transfer switch fails, it may overheat, increasing the risk of a fire.
- The fix
- TMC will notify owners, and dealers will replace the Iota ITS-50R transfer switch with a transfer switch from another manufacturer, free of charge. The recall began on November 23, 2015. Owners may contact Thor customer service at 1-877-855-2867. Thor's number for this recall is RC000106.
Vehicle safety record
2011 Four Winds Serrano Problems, complaints & recalls
Owners have filed 2 complaints about the 2011 Four Winds Serrano with NHTSA, most often about the visibility & wipers (2). It is covered by 2 recalls, the latest in October 2015 for the electrical system. For comparison, the 2010 has 0.
NHTSA data checked
DMore problems than a typical Serrano year, for its age
#281 most complained-about 2011 vehicle
- Complaints
- 2
- Recalls
- 2
- Crashes
- 0
- Fires
- 0
- Injuries
- 0
- Deaths
- 0
Most common 2011 Four Winds Serrano problems
Share of all 2 complaints. One complaint can name more than one area. Tap an area for its complaints and recalls.
2011 Four Winds Serrano recalls 2
Recall repairs are free. Your dealer fixes them whether or not you bought the car there - check your VIN at nhtsa.gov/recalls to see if yours is done. What to do
- The problem
- Tmc is recalling certain model year 2004-2011 damon and four winds recreational vehicles equipped with 1200-series norcold refrigerators. The population of refrigerators being addressed contains either a sensing algorithm or thermal switch to shut off power to the refrigerator when high temperatures are detected in order to prevent a potential fire. The response times of the sensor algorithm and thermal switch devices to stop power are not sufficient.
- The risk
- The sensing algorithm or thermal switch installed to shut off power to the refrigerator when high temperatures are detected due to a possible hydrogen gas leak, may not shut-off in sufficient time to prevent a fire.
- The fix
- Tmc is working with norcold to identify and notify any affected owners. Owners will be instructed to contact norcold dealers to receive the remedy free of charge. Please see norcold's defect report 10e-049 for additional nformation. The recall began on january 12, 2011. Owners may contact norcold at 1-800-767-9101 or thor motor coach at 1-877-855-2867.
What owners say
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2 complaints about the 2011 Four Winds Serrano
Newest first, as filed with NHTSA by owners.
While driving in florida after purchasing the rv, I ran into a light rainstorm. The windshield wipers were in intermittent mode and stopped working after a few minutes of operation. I couldn't get the wipers to work unless I put them in "fast" mode. After the rain stopped we drove for about an hour and ran into another rain shower. The wipers started working again in intermittent mode when we ran into another rain shower. Within two or three minutes, they stopped working except in "fast" mode. A service technician...
Read the full complaint
at a camping world service center said he heard about this problem and believed water was leaking in around the wiper mounting point on the coach and causing a short in the motor mechanism. *Tr
While driving in a light rain with the windshield wipers in pulse mode, they stopped working. Was not able to get working except in high speed mode. After stopping in rest area for approximately 20 minutes, they began to work again until back on the road. After approximately 15 minutes they quite again except in high speed mode. The problem also occurred in october 2011 during trip to east coast. On june 25, 2012 at 6,345 miltes took rv to workhorse warranty center for repair. Wiper module and motor was...
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replaced. On trip to florida the first of november 2012, they again stopped working except for the high speed mode at the first sign of rain. Have talked to other owners of rvs with workhorse chassis and they are also having to same problems. *Tr
Four Winds Serrano: every year compared
All Serrano years2011 Four Winds Serrano vs rivals
| Vehicle | Complaints | Recalls | Grade | |
|---|---|---|---|---|
| 2011 Four Winds Serrano | 2 | 2 | D | |
| 2011 Four Winds Hurricane | 3 | 3 | C | Compare |
More sales usually means more complaints, so compare similar vehicles of the same year. The grade compares each vehicle with its own model's other years.
Questions about the 2011 Four Winds Serrano
Does the 2011 Four Winds Serrano have any recalls?
Yes - NHTSA lists 2 recalls for the 2011 Four Winds Serrano: electrical system (October 2015); recreational vehicle / trailer (November 2010). Recall repairs are free at any authorized dealer. Enter your VIN at nhtsa.gov/recalls to see whether yours has been fixed.
What are the most common problems with the 2011 Four Winds Serrano?
By the complaints owners filed with NHTSA, the most common problem areas are the visibility & wipers (2).
How many complaints has the 2011 Four Winds Serrano had?
2 complaints have been filed with NHTSA, the first on December 30, 2012 and the latest on May 8, 2013. Of these, 0 describe a crash and 0 a fire, and together they report 0 injuries and 0 deaths.
Is the 2011 Four Winds Serrano a reliable vehicle?
Its Safety Index is 39 out of 100 (grade D: more problems than a typical Four Winds Serrano year, for its age). The index weighs complaints, crashes, fires, injuries, deaths and recalls against how long the vehicle has been on the road, compared with the same model's other years. It is not a measure of every repair - read the complaints and owner experiences, and have any used vehicle inspected before you buy.
What should I do if my 2011 Four Winds Serrano has a problem?
If it is a safety problem, stop driving it if it is unsafe and contact your dealer. Report it to NHTSA at nhtsa.gov/report-a-safety-problem - enough reports start investigations and recalls - and share your experience here so other owners know what to look for.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) complaints and recalls, checked . Complaints are owners' own reports and are not verified. How we use the data