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Engine & cooling

2014 Jeep Cherokee Engine problems

Owners have filed 524 complaints about the 2014 Jeep Cherokee's engine & cooling with NHTSA - 20% of all its complaints, most recently on October 6, 2026. They describe 8 crashes, 7 fires and 7 injuries. Stalling, loss of power, oil consumption, overheating, head gaskets, timing chains and engine failure.

Complaints
524
Recalls
0
Crashes
8
Fires
7
Injuries
7
Deaths
0

Engine complaints

Transmission & drivetrainEngine & cooling

The transmission light went on. Car was brought into dealership two times while still under warranty. They did not have a fix and PTU was on back order for over a year in 2017. I am now resorting to pay out of pocket. I had a PTU shipped from a Jeep dealer in Louisiana. PTU from them was not new but had come off another car and was charged $2,300. I sent it back because it was used at that time I was working and was going to pay out of pocket. I was not going to pay to install a used transmission. Regardless there...

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is as no fix. Then in May of this year the check engine light came on. This was another problem that the Jeep dealership cannot fix. Now I have a paid for car that cannot be driven because it cannot be smogged. It has the Pentastar V6 engine. There is no fix for either problem I understand and I am retired and cannot afford these repairs. I asked the manufacturer in writing to buy the car back and they said no. Can I get some help? This was going to be my last car. Jeep dealer offered $200 for the car. My all weather tires are worth more than the car. I've changed oil on time using synthetic oil and have otherwise taken good care of this car. I thought they would come up with a fix for the transmission is why I waited so long. Everything that is wrong is the manufacturer's product defect. Also, I have documentation on everything I just wrote you. Please help me!!! [[redacted]] [[redacted]] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Filed Incident Power train · Unknown or other · EngineNHTSA 11769410
Transmission & drivetrainEngine & cooling

This issue has occurred on several occasions. I successfully reverse but when I switch back to "drive" the vehicle enters a neutral state. When driving on the highway, the vehicle has slowed itself to 40mph and continues to slow itself until it becomes disabled. I currently see there has been a recall for this vehicle in 2019 (19V447000) which did not include my VIN. However, my vehicle is experiencing the exact symptoms described in that specific recall. The vehicle is unsafe to drive.

Filed Incident Power train · EngineNHTSA 11763133
Seats & seat beltsEngine & coolingCrash

The gas pedal acceleration and a cruise control came on and got stuck between 35 and 45 miles an hour time I hit the other vehicle and laying on the brakes was probably 38 to 40 miles an hour prior that I was doing 72 miles an hour and 40 miles an hour zone. How are you able to get a vehicle hitting the brakes brake and then it would help. I barely hit the other car in the cars spun out and hit other vehicles.

Filed Incident Seats · EngineNHTSA 11758402
Acceleration & cruise controlEngine & cooling

I have a 2014 Jeep Cherokee that i have had since 2019. Since I have owned it, there have been several transmission recalls. I am currently dealing with a new transmission issue, where it is jerky and fails to go when pressing the gas after being at a stop. I am also dealing with the second oil filter housing leaking. Apparently this is a known issue, due to a plastic housing that cracks and warps easily. This causes significant oil and coolant leaks. This can potentially cause engine failure as well as the...

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possibility of oil causing a fire due to hot oil on the exhaust. I previously paid over $1000 to have this repaired a few years ago and its now doing the same thing! This is highly frustrating. I will not be able to drive my car until this is fixed to the safety hazard of driving with such a bad oil leak.

Filed Incident Vehicle speed control · Unknown or other · EngineNHTSA 11745945
Engine & cooling

The contact owns a 2014 Jeep Cherokee. The contact stated that while driving 45 MPH, the message "Turn off Air Conditioner - Engine Overheating" was displayed. The vehicle was towed to an independent mechanic, where it was determined that the water pump and wiring needed to be replaced. The vehicle was repaired, but the failure persisted. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 114,000.

Filed Incident Engine and engine coolingNHTSA 11733529
Transmission & drivetrainElectrical systemEngine & cooling

Transmission control sensor

Filed Incident Power train · Electrical system · EngineNHTSA 11730519
Transmission & drivetrainEngine & cooling

The contact owns a 2014 Jeep Cherokee. The contact stated that the vehicle was repaired under Emissions Recall U90; however, the contact stated that while driving at various speeds or while accelerating from a stop, the vehicle violently downshifted. The vehicle was taken to a local dealer, where it was diagnosed, and determined that a software update was needed. The vehicle was not repaired and was left at the local dealer. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 80,000.

Filed Incident Power train · EngineNHTSA 11704280
Engine & cooling

November 20 I took my car to Seattle jeep to comply with a NHTSA recall (U90).Few days latter when they finish the repair they created a new problem with the transmission.Now I have a rough or abrupt transmission shifting like being rear ended.The dealer told me: the manufacturer need to fix it because of some flaws in the software calibration or it's internal components. Seattle jeep it won't take responsibility for

Filed Incident Unknown or other · EngineNHTSA 11703769
Transmission & drivetrainEngine & coolingFuel system

I purchased this 2014 Jeep Cherokee from Taverna Collection in Feb 2025 and received it in March 2025. The selling dealer was required to inspect the vehicle before delivery and did not report any transmission or valve-body issues. On June 25, 2025, the vehicle received a multipoint inspection at Auto Angel in Santa Fe. No transmission failure, shifting issues, or valve-body concerns were found. The Jeep was not showing symptoms related to Recall U90 at that time. After this, I attempted to have Recall U90...

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(PCM/TCM reprogramming) performed. Lithia Chrysler in Santa Fe confirmed the recall by email and scheduled an appointment, but after towing the vehicle to them they refused to perform the recall and repeatedly stated "there is no recall," forcing me to tow the vehicle home and then again two days later to a dealership in Albuquerque. At the Albuquerque dealership, I gave clear instructions not to perform any paid repairs - including a transmission valve-body replacement - until the U90 reflash was completed and confirmed. I never received confirmation. The dealership later claimed they followed protocol but refused to release the WiTECH session report or timestamps showing when the recall work occurred. They told me I could only see documentation after paying $2,600. I contacted FCA/Stellantis. The case manager said her supervisor stated the dealer "followed protocol," but FCA admitted this was based solely on the dealership's word. FCA could not confirm whether they reviewed the WiTECH diagnostic session or any recall repair records. Under 49 U.S.C. §30120(i) and 49 CFR Part 576, manufacturers and dealers must retain detailed recall records, including diagnostic data and timestamps, to verify proper recall completion. FCA's inability or refusal to verify the recall using these required records raises concerns that Recall U90 may not have been performed correctly or in the proper sequence. I request NHTSA review this matter.

Filed Incident Power train · Engine · Fuel / propulsion systemNHTSA 11701551
Electrical systemAcceleration & cruise controlEngine & cooling

Car keeps shutting off and the acceleration is bad and transmission doesn't work as well when i shift gears

Filed Incident Electrical system · Vehicle speed control · EngineNHTSA 11692974
Electrical systemEngine & cooling

Battery drains when vehicle is off and not running. If not fully charged the alternator will overwork and not be able to charge the battery for the length of the drive causing the battery to go dead while driving.

Filed Incident Electrical system · EngineNHTSA 11684212
Electrical systemEngine & cooling

While driving through a local street the car stopped and the message on dash board would inform the driver to put the car in park, turn off the car, and start again. This happened approximately 15 times when approaching stop lights, stop signs or going lowered that 20 miles per hour. This also suggested that battery was low. However, the battery level read normal every time.

Filed Incident Electrical system · EngineNHTSA 11683054
Transmission & drivetrainVisibility & wipersEngine & cooling

The contact owns a 2014 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle failed to shift into gear properly with the check engine warning light illuminated. The contact also stated that the vehicle jerked while the accelerator was depressed, and the vehicle lunged forward while depressing the brake pedal. The contact also stated that the windshield wipers were inoperable and failed to function while activating the windshield wipers. The contact also stated that the rearview...

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camera inadvertently activated while driving at undisclosed speeds, and the instrument panel failed to function properly. The vehicle was taken to the dealer was where it was diagnosed and determined that the transmission control module and windshield wiper motor needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 46,000.

Filed Incident Power train · Visibility · EngineNHTSA 11680351
Electrical systemAcceleration & cruise controlEngine & cooling

Body control module had a recall I had to get it fixed for the 2nd time and it's giving us issues again,jeep has 46k miles and steering column control module is faulty and unconnect dash/radio/ac temp is also faulty,replaced blower motor and still having ac issues only mechanic has been Jim Browne dealer since we have had this jeep for a year .Jeep jerks when braking and does not brake it goes faster.when pressing gas to drive jeep goes slower.jeep dash of connect is blue screen and when reversing rear camera appears and does Not disappear not even when in drive or park must turn off jeep for camera to turnoff

Filed Incident Electrical system · Vehicle speed control · EngineNHTSA 11679593
Engine & cooling

Approximately 2'years.ago I was on my way home from work around 10:30 pm. I was in moderate to heavy traffic and the jeep threw a code saying service transmission. I wasn't able to accelerate. I had to navigate carefully through traffic with my hazards on to get to a safe place to stop. I was finally able to and turned off my car. I let it sit for a few minutes then I try to restart it again. The check engine light was still on it still said service transmission. I tried to put the vehicle in reverse, and it jumped...

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so hard I thought that I had hit something. I turn it back off again and left it off for approximately 20 minutes. I finally tried to restart it and it started fine put it in reverse and it was able to go in reverse and I was able to limp it home. Thank goodness a traffic wasn't too bad I was able to pull over. I took my car to I trusted mechanic and they look through everything and they could not figure out why it was doing that. Not long after I got a postcard in the mail stating that the TCM need to be replaced. I called the number that was on the card and they stated that that particular part was on back order and they would call me. I gave them my information. They never called me back. I tried to go to work again a few days later and the same exact thing. But this time I have video of it. So I took it to my local Suncoast Chrysler Jeep Dodge ram not the place I bought it from but within the same hub. I showed them the video the gentleman there said that he was going to bring it back and the mechanics will work on it. A couple hundred dollars later they stated that they had fixed it and it shouldn't happen again. But it did it happened quite a few times, and it tends to happen when the temperature here in Florida is a little bit chilly. They actually put a sticker on the hood that said that they had fixed it but they have not. I tried to call and get refunded for the TCM but they said I was not able to. I still have the same issue.

Filed Incident Unknown or other · EngineNHTSA 11674689
Transmission & drivetrainEngine & cooling

The contact owns a 2014 Jeep Cherokee. The contact stated that while her daughter was driving 30 MPH, the vehicle began to jerk, the driver lost control of the vehicle, and the vehicle stalled. The shift key inoperable message was displayed. The contact stated that the failure was related to NHTSA Campaign Number: 20V343000 (Power Train); however, the VIN was not included in the recall. The vehicle was towed to the local dealer to be diagnosed and it was determined that the PTU was the cause of the failure. The...

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vehicle was not repaired. The vehicle was taken to another local dealer, where it was determined that the transfer case, PTU, and rear differential were leaking. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 124,000.

Filed Incident Power train · EngineNHTSA 11673882
Engine & cooling

Follow up of complaint tracking # 11665800 and 11667793. My Cherokee 2014 has DTC U0402 since 2018. Jeep does not want to do a recall for change of transmission for my car. Jeep wants to charge me $11000 for this repair, despite DTC was evident when the car was under warranty, and Jeep told me not to worry about it. Delaware Motor vehicle has given me a tag that will expire on 07/24/25, and DMV does not want to give me more extensions, DMV has told me clearly that IT IS NOT SAFE TO DRIVE MY CAR, AND IT NEEDS...

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REPAIR. If NHTSA is not able to get a recall for my car before 07/19/25, I will have to sell my car for a very low price to Jeep, despite that my car is in very good condition and 27,509 miles. Jeep has not been honest with me since 2018 about DTC U0402, Jeep told me not to worry about it because the "code was stored but inactive". Jeep got advantage of my ignorance in this issue.

Filed Incident EngineNHTSA 11670810
Transmission & drivetrainElectrical systemEngine & cooling

Failed Power Transfer Unit. Unable to shift to 4WD because system is not recognizing. Service engine light has come on. This is a widely known issue with the Jeep vehicles and so far there is no warranty extension covering my 2014 vehicle.

Filed Incident Power train · Electrical system · EngineNHTSA 11670024
Transmission & drivetrainEngine & cooling

The 4WD system is no longer working. Put in park and tried to shift and now I have an error warning light. 4WS system unavailable. Service required. The PTU seems to be the issue but the open recalls I have found do not cover this issue for my vehicle.

Filed Incident Power train · EngineNHTSA 11669235
Engine & cooling

This is an addendum to complain number 11665800 I would like NHTSA do a recall for the transmission of my Jeep Cherokee 2014. I read an Article by Clifford Atiyeh, published on 07/08/2019 titled: Jeep recalls 2014 Cherokee again as ZF Nine-Speed Transmission Problems continue. I did not get this recall. 1-I bought the car new on 05/2014 2-Meggee Service Advisor Thomas Heck (phone 302-856-0064, Georgetown, Delaware) knew that my car was showing engine light on and code U0402, receipt dated 09/04/2018. At this time...

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my car was under warranty, and technician did not do anything about it, despite DTC was there after performing recall U63. The Jeep technician told me not to worry about it. 3-Receipt dated 08/23/2019, , got recall V69. DTC U0402 was there. 4-Receipt dated 09/30/2022, my car got replacement of primary fuel pump. Car showed DTC U0402 again, and technician wrote "unrelated code", and told me not to worry. 5-Receipt dated 05/30/2025, I took my car to Jeep technician, because my car failed DMV inspection for DTC U4402 (Jeep code U0402). This time Jeep Service Technician said that because of this code U0402, the car needed a change of transmission, and it cost $11000. Receipt dated 06/06/2025, I took my car to DMV Pre-certified Technician, and he also told me the car needed a change of transmission, cost $11,232 6-I complained to Megee because Jeep technician knew about this problem with code U0402 since 2018, when the car was under warranty, and they told me not to worry about it, and now Jeep has the responsibility of changing the transmission for free. 7-I contacted Jeep Customer Care (877-426-5337) complaint #[[redacted]]. Representative told me that the problem had to be resolved directly with Megee Motor (Georgetown, Delaware), because it was its problem. 8-Megee Supervisor Tom Hecks told us that he needed authorization from Jeep Customer Care to change the transmission of the Cherokee. At the end, Jeep customer care and Megee are playing ping-pong with me INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Filed Incident EngineNHTSA 11667793
Transmission & drivetrainElectrical systemEngine & coolingFire

I was on my way home from Alpharetta from a business meeting and my car started to shake really bad on the front. I thought it might have been something my tire caught. But I just put 4 brand new tires and not one light was on on my dash board there have never been any lights come on my dash board since I've had the vehicle. I drove about 10 more mins and it got worse so I pulled over and parked. I couldn't see anything. I was an hour away from home. The next day after getting my vehicle home. I was told that the...

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ignition coil was catching fire as i was driving it. I also have the video in my phone. The car was literally trying to catch on fire and I was told if I would have kept driving it and not pulled over my car would have went up in flames more than likely. I keep all the maintenance done on it and change the tires and if stuff needs fixing i fix it. But I have never had a car start to catch fire as I'm driving it. I have video proof that's what it was doing while the car was running and noone messed with it . This car year make and model shouldn't even be on the market. I already had a recall for the pcm/tcm and that didn't fix anything on the vehicle from that recall. But this problem that happened with me definitely needs to be recalled bc I wasn't near home and was by myself and I could have been hurt if my vehicle would have went up in flames.

Filed Incident Power train · Electrical system · EngineNHTSA 11649634
Engine & cooling

The contact owns a 2014 Jeep Cherokee. The contact stated while driving on the highway at 35 MPH, the vehicle lost automotive power. The contact attempted to depress the accelerator pedal; however, the vehicle failed to accelerate. The contact pulled over to the side of the roadway to restart the vehicle. The vehicle was restarted, and the battery warning light was illuminated. The contact was able to continue driving. The local dealer was not contacted; however, the vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 220,000.

Filed Incident EngineNHTSA 11639663
Transmission & drivetrainEngine & cooling

The contact owns a 2014 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power with several unknown warning lights illuminated. The vehicle was restarted; however, the failure recurred. The contact stated that the vehicle was jerking abnormally with several warning lights illuminated. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 54,000.

Filed Incident Power train · EngineNHTSA 11638011
Engine & cooling

I bought this new and when I had 99k miles, the transmission went out. I received a notice that this transmission had a class action lawsuit against Chrysler. I took it to Southpoint Dodge in Austin Texas. Where I purchased it. They argued with me for weeks but finally agreed to replace the transmission. The new transmission only has 27k miles and is having the same transmission problem again.

Filed Incident Unknown or other · EngineNHTSA 11637668
Transmission & drivetrainEngine & cooling

While driving, the transmission goes into neutral. This happens at any speed. It won't go into gear at all. The local Jeep dealer said they could replace my transmission that I pay for. There was an initial lawsuit on these. But, any owner after the first one doesn't get help. I am disabled and on a limited income. I am stuck at home because I never know when the vehicle will go into neutral. I don't know what to do. This has happened every time I drive it. I have had to risk it to drive to the doctor and...

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to get my prescriptions. If I can get it off of the road, I cut it off. It usually goes back into gear. But, when it goes into neutral, my complex PTSD and my anxiety disorder goes into overdrive. I feel absolutely hopeless about this. I would appreciate any help I can receive.

Filed Incident Power train · EngineNHTSA 11629496

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Source: U.S. National Highway Traffic Safety Administration (NHTSA) complaints and recalls, checked . Complaints are owners' own reports and are not verified. How we use the data

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