I am reporting a serious steering/suspension safety problem with my 2017 Jeep Compass. After picking the vehicle up from the dealership following repairs/service, the vehicle was significantly more difficult and frightening to control than before. While driving, the Jeep will suddenly veer toward the shoulder/ditch or toward/over the center line even though I have not intentionally moved the steering wheel in that direction. I have to repeatedly correct the steering to keep the vehicle in my lane. The problem...
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becomes worse and more dangerous as speed increases. There are also multiple popping/clunking noises coming from underneath the vehicle. The steering feels unstable and the vehicle does not consistently track in the direction the steering wheel is pointing. This creates a serious risk of losing control, leaving the roadway, or colliding with another vehicle. The dealership has previously diagnosed problems involving the steering/rack and pinion and has had the vehicle multiple times for repairs. After the most recent service, the steering condition became extremely unsafe. I notified the dealership immediately and provided video showing the steering/vehicle movement. The dealership owner responded that I should obtain an attorney and have my attorney contact theirs. The vehicle and affected components are available for inspection. I am requesting that NHTSA document and investigate this steering/suspension safety issue because I believe the vehicle presents a serious risk to the driver, passengers, and other motorists.