- The problem
- Keystone RV Company (Keystone) is recalling certain 2021-2023 Arcadia travel trailers. The backer board behind the cabinet for the wardrobe may not have been installed during production.
- The risk
- A missing backer board may cause the wardrobe slide room to extend out of the opening, increasing the risk of injury.
- The fix
- Dealers will inspect and if necessary, install steel brackets to stop the slide room when opening, free of charge. Owner notification letters were mailed July 16, 2023. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 23-444.
Vehicle safety record
2021 Keystone Arcadia Problems, complaints & recalls
Owners have filed 5 complaints about the 2021 Keystone Arcadia with NHTSA, most often about the brakes (5) and the electrical system (3). Those complaints describe 1 fire. It is covered by 1 recall, the latest in May 2023 for the structure. For comparison, the 2022 has 1.
NHTSA data checked
CAbout as many problems as a typical Arcadia year, for its age
#221 most complained-about 2021 vehicle
- Complaints
- 5
- Recalls
- 1
- Crashes
- 0
- Fires
- 1
- Injuries
- 0
- Deaths
- 0
Most common 2021 Keystone Arcadia problems
Share of all 5 complaints. One complaint can name more than one area. Tap an area for its complaints and recalls.
2021 Keystone Arcadia recalls 1
Recall repairs are free. Your dealer fixes them whether or not you bought the car there - check your VIN at nhtsa.gov/recalls to see if yours is done. What to do
What owners say
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5 complaints about the 2021 Keystone Arcadia
Newest first, as filed with NHTSA by owners.
Loss of brakes and lights due to short at junction box and axles. 50amp short causes arc and burning of foam insulation. There are multiple complaints and photos of all models in 2021 and 2022 with same issues across internet and social media.
The contact owns a 2021 Keystone Arcadia. The contact stated that while driving over bumps at slower speeds, the "Trailer Brakes disconnected, and check Trailer wiring" messages were displayed. The vehicle was taken to an independent mechanic, where it was diagnosed that the brakes were not connected to the rear axle. The vehicle was repaired; however, the failure recurred, and the warning message continued to reappear while driving at slower speeds. The contact stated that the fender skirts detached while driving....
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The vehicle was taken to another independent mechanic, where it was diagnosed that the brakes were not connected to the rear axle. The vehicle was repaired; however, the failure recurred, and the vehicle was taken back to the mechanic, where it remained awaiting diagnosis and repairs. The manufacturer was made aware of the failure. The failure mileage was unknown.
Trailer brakes get disconnected. Did not have any trailer brakes. Been to dealer 3 times still not fixed. I get a message in truck saying trailer brakes disconnected
The trailer break wiring on the left front trailer tire came out of a connector while on a mountain downgrade southbound I-24 outside of Chattanooga. This happened 2-3 weeks prior while on a mountain downgrade outside of St. Mary, MT to the left rear trailer tire. Multiple Keystone Arcadia owners in an Arcadia FaceBook group have reported the same (as well as other) issues with their trailer breaks. Had we not had our truck tell us the trailer wiring was disconnected, we could have been killed - or killed someone...
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else. I have photo and video evidence showing the issue and posted about this issue in the Arcadia Facebook group and the manufacturer is aware of the issues with the trailer breaks. There were no warning signs ahead of time that this would happen to the tire as inspection this morning showed the wiring intact. The Keystone is a new product that was released in 2021 and has been plagued with problems since it's release.
The contact owns a 2021 Keystone Arcadia Fifth Wheel 3660RL. The contact stated that while the fifth wheel was being towed, the brakes became inoperable. The check wiring and trailer connected check message was displayed. The contact stated there was abnormal whining and tapping noise detected. The contact called the local dealer who informed the auto-reset breaker was causing the noise. The contact's wife called him and informed him there was an abnormal burning odor in the vehicle and it caught fire. A person...
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at the RV park was able to unplug the Fifth wheel from the power unit. There were no reported injuries. The fire department extinguished the fire. The police were on the scene and a report was filed. The front battery and wires were fired and damaged. The vehicle was towed to an independent lot. The manufacturer was notified but no further assistance was provided. The failure mileage was unknown.
Keystone Arcadia: every year compared
All Arcadia years2021 Keystone Arcadia vs rivals
| Vehicle | Complaints | Recalls | Grade | |
|---|---|---|---|---|
| 2021 Keystone Arcadia | 5 | 1 | C | |
| 2021 Keystone Keystone | 18 | 0 | F | Compare |
| 2021 Keystone Alpine | 6 | 1 | D | Compare |
| 2021 Keystone Cougar | 4 | 7 | F | Compare |
| 2021 Keystone Fuzion | 3 | 4 | D | Compare |
| 2021 Keystone Hideout | 3 | 1 | D | Compare |
| 2021 Keystone Bullet | 3 | 3 | D | Compare |
| 2021 Keystone Crossroads Redwood | 1 | 1 | - | Compare |
| 2021 Keystone Aspen Trail | 1 | 0 | C | Compare |
More sales usually means more complaints, so compare similar vehicles of the same year. The grade compares each vehicle with its own model's other years.
Questions about the 2021 Keystone Arcadia
Does the 2021 Keystone Arcadia have any recalls?
Yes - NHTSA lists 1 recall for the 2021 Keystone Arcadia: structure (May 2023). Recall repairs are free at any authorized dealer. Enter your VIN at nhtsa.gov/recalls to see whether yours has been fixed.
What are the most common problems with the 2021 Keystone Arcadia?
By the complaints owners filed with NHTSA, the most common problem areas are the brakes (5), electrical system (3), engine & cooling (1).
How many complaints has the 2021 Keystone Arcadia had?
5 complaints have been filed with NHTSA, the first on May 20, 2022 and the latest on July 7, 2023. Of these, 0 describe a crash and 1 a fire, and together they report 0 injuries and 0 deaths.
Is the 2021 Keystone Arcadia a reliable vehicle?
Its Safety Index is 50 out of 100 (grade C: about as many problems as a typical Keystone Arcadia year, for its age). The index weighs complaints, crashes, fires, injuries, deaths and recalls against how long the vehicle has been on the road, compared with the same model's other years. It is not a measure of every repair - read the complaints and owner experiences, and have any used vehicle inspected before you buy.
Which Keystone Arcadia years have the most complaints?
2021 (5), 2022 (1). See every Keystone Arcadia year compared.
What should I do if my 2021 Keystone Arcadia has a problem?
If it is a safety problem, stop driving it if it is unsafe and contact your dealer. Report it to NHTSA at nhtsa.gov/report-a-safety-problem - enough reports start investigations and recalls - and share your experience here so other owners know what to look for.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) complaints and recalls, checked . Complaints are owners' own reports and are not verified. How we use the data