- The problem
- Keystone RV Company (Keystone) is recalling certain 2016-2017 Keystone Outback travel trailers, models 220URB, 240URS, 250URS, 255UBH, and 293UBH. The affected vehicles were built with an incorrect drawbar installed to tow the travel trailer.
- The risk
- Under certain conditions while traveling, the drawbar may bend, affecting vehicle handling and increasing the risk of a crash.
- The fix
- Keystone will notify owners, and dealers will bolt on a reinforcement channel over the existing drawbar attachment of the frame, free of charge. The recall began on August 28, 2017. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 17-290.
Body, doors & structure
2016 Keystone Outback Body problems
Owners have filed 2 complaints about the 2016 Keystone Outback's body, doors & structure with NHTSA - 100% of all its complaints, most recently on January 25, 2018. Doors, hoods and latches, frame rust, sunroofs, leaks, trim and structural failures.
- Complaints
- 2
- Recalls
- 1
- Crashes
- 0
- Fires
- 0
- Injuries
- 0
- Deaths
- 0
Body recalls for the 2016 Keystone Outback
Body complaints
Tl* the contact owns a 2016 keystone outback. While the vehicle was undergoing a mandatory inspection, the contact was informed that there was a dip in the roof near the air conditioning unit. The vehicle was taken to an independent mechanic. The local dealer was not contacted. The vehicle was not diagnosed ore repaired. The manufacturer was notified and opened case number: [[redacted]]. No further assistance was provided. The failure mileage was 1,694. *Tt information redacted pursuant to the freedom of information act (foia), 5 u.S.C. 552(B)(6). *Tr
Keystone rv and dutchman rv of goshen, in are manufacturing defective units and refuse to replace the exterior side panels of the unit which are cracking in half. The rv has 5 cracks in the frp and gelcoat of the unit causing the body of the unit to crack apart. The more we haul it down the road the more cracks appear. The problem is that the luan panels, which were installed by the factory were not installed properly leaving an inch gap between each one therefore the frp has nothing to adhere to, causing the unit...
Read the full complaint
to crack apart on both sides. The gel coat is cracked as well as the frp on the exterior, who knows what is happening to the interior. I have been talking to the warranty company since september 2015 with no help from them just getting the run around. The warranty company wants to repair the unit, which has been previously repaired and the repair did not work. The side panels need to be replaced. We were definitely sold a defective unit and someone knows we were as repairs were already done and nothing was divulged to us. We bought this unit in june of 2015 and we were told it was brand new. It is just a matter of time before this unit cracks apart on the highway and causes an accident. It is literally cracking in half on both sides of the unit. There are 5 cracks in all.
Keystone Outback body complaints by year
Outback body problems, every yearSource: U.S. National Highway Traffic Safety Administration (NHTSA) complaints and recalls, checked . Complaints are owners' own reports and are not verified. How we use the data