Check a vehicle VIN check Latest recalls Latest complaints Common problems Rankings Compare vehicles Recall roundups All makes Guides Share your experience
Theme

Body, doors & structure

Keystone Outback Body problems by year

11 complaints filed with NHTSA about the Keystone Outback's body, doors & structure. Doors, hoods and latches, frame rust, sunroofs, leaks, trim and structural failures.

Body complaints by model year

YearBody complaintsCrashesInjuriesRecalls
20231000
20210001
20200001
20191001
20171001
20162001
20111100
20101000
20091000
20051000
20032000

Body recalls

Latest Outback body complaints

2023 Keystone OutbackBody, doors & structure

The contact owns a 2023 Keystone Cougar. The contact stated that while towing the RV at an undisclosed speed, the contact could see the top of the RV, which was normally impossible, prompting the contact to pull over to the shoulder of the roadway. After a visual inspection, the contact became aware that the frame at the hitch had buckled, allowing the front of the RV to tilt downward. No warning lights were illuminated. The RV was not taken to the dealer or an independent mechanic. The RV was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 1,000.

Filed Incident StructureNHTSA 11680763
2019 Keystone OutbackBody, doors & structure

The contact owns a 2019 Keystone Outback travel trailer. The contact stated that after driving over a bump in the road at approximately 50 MPH, the driver was informed by another motorist that the front-end of the trailer appeared to be extremely low to the ground. After stopping and inspecting the trailer, it was discovered that the subframe of the trailer had buckled causing the front-end to lower. The cause of the failure was not yet determined. The local dealer was notified of the failure. The manufacturer was...

Read the full complaint

not yet contacted. The contact was informed that the vehicle was not included in NHTSA Campaign Number: 20V715000 (Structure). The contact indicated that the vehicle had experienced the same failure listed in the recall. The failure mileage was 9,000.

Filed Incident StructureNHTSA 11433968
2017 Keystone OutbackBody, doors & structure

Tl* the contact owns a 2017 keystone outback trailer being hauled by a 2014 dodge ram. The contact received a recall notice for nhtsa campaign number: 17v439000 (structure) in october of 2017. The contact took the vehicle to motor sportland (4001 state st, salt lake city, ut 84107) and the draw bar was repaired. However, two months later, the draw bar started to rust. The manufacturer was contacted and stated that the trailer should not have been left outside. No further assistance was provided. The trailer was not repaired again. The vin was invalid. There was no mileage.

Filed Incident StructureNHTSA 11090475
2016 Keystone OutbackBody, doors & structure

Tl* the contact owns a 2016 keystone outback. While the vehicle was undergoing a mandatory inspection, the contact was informed that there was a dip in the roof near the air conditioning unit. The vehicle was taken to an independent mechanic. The local dealer was not contacted. The vehicle was not diagnosed ore repaired. The manufacturer was notified and opened case number: [[redacted]]. No further assistance was provided. The failure mileage was 1,694. *Tt information redacted pursuant to the freedom of information act (foia), 5 u.S.C. 552(B)(6). *Tr

Filed Incident StructureNHTSA 11064968
2016 Keystone OutbackBody, doors & structure

Keystone rv and dutchman rv of goshen, in are manufacturing defective units and refuse to replace the exterior side panels of the unit which are cracking in half. The rv has 5 cracks in the frp and gelcoat of the unit causing the body of the unit to crack apart. The more we haul it down the road the more cracks appear. The problem is that the luan panels, which were installed by the factory were not installed properly leaving an inch gap between each one therefore the frp has nothing to adhere to, causing the unit...

Read the full complaint

to crack apart on both sides. The gel coat is cracked as well as the frp on the exterior, who knows what is happening to the interior. I have been talking to the warranty company since september 2015 with no help from them just getting the run around. The warranty company wants to repair the unit, which has been previously repaired and the repair did not work. The side panels need to be replaced. We were definitely sold a defective unit and someone knows we were as repairs were already done and nothing was divulged to us. We bought this unit in june of 2015 and we were told it was brand new. It is just a matter of time before this unit cracks apart on the highway and causes an accident. It is literally cracking in half on both sides of the unit. There are 5 cracks in all.

Filed Incident StructureNHTSA 10872847
2009 Keystone OutbackBody, doors & structure

Dash has heated while sitting in bright sun light and now the dash has a reflective sheen that is seen clearly on the surface of the windshield. The reflection is extremely distracting in all types of weather conditions making driving this vehicle a safety concern. Normally a subaru of this age in our family would have well over 150,000 miles on it, however due to our safety concerns this vehicle absolutely has been driven only 35,000 miles. Dealers will not replace the dash so car now sits inside a barn.

Filed Incident StructureNHTSA 10810889
2011 Keystone OutbackBody, doors & structureCrash

We recently purchased a used 2011 keystone outback toy hauler-style travel trailer. It has a side-entry garage on the front of the trailer. Keystone advertises the trailer as capable of transporting a full-sized motorcycle in the garage. Unfortunately, there's a defective design in the loading ramp that makes getting a motorcycle in the garage very dangerous and almost impossible. The problem is with the angle of the loading ramp when it's opened. It's so steep, most street motorcycles bottom out on the...

Read the full complaint

frame. My personal experience with the defect was when I tried to ride my 2009 harley-davidson fxd super glide up the ramp into the garage. The front tire made it into the garage, but the frame of the motorcycle bottomed out on the trailer, causing me to lunge forward onto the handlebars. I then rolled back down the ramp, skidding the front tire with the brake on. I was very lucky not to lose my balance and come off the bike. There's an owner's forum online for keystone outbacks called "outbackers.Com" after reviewing comments from other owners of keystone outback toy haulers, it's clear to me that this is a wide-spread problem. Apparently keystone raised the ride-height of the trailers beginning with the 2010 model year, but didn't consider the way it would increase the angle of the loading ramp to a dangerous degree. The website shows many different ways people have tried to work around the steep angle to fix the problem themselves. Some appear quite ingenious. However, I think keystone needs to come up with a fix for the problem themselves, then initiate a recall, before somebody gets seriously injured or killed. [[redacted]] information redacted pursuant to the freedom of information act (foia), 5 u.S.C. 552(B)(6). *Tr

Filed Incident StructureNHTSA 10587438
2010 Keystone OutbackBody, doors & structure

Tl* the contact owns a 2010 keystone outback. The contact stated that while driving 45 mph, the bumper became partially detached from the vehicle. Upon further inspection by the contact, he noticed metal fatigue and poor welding. The contact had made arrangements to have a dealer examine the vehicle. The manufacturer was notified and agreed to pay for the repairs due to the structural defect. The vehicle had not been repaired. The failure mileage was unknown.

Filed Incident StructureNHTSA 10467076
2005 Keystone OutbackElectrical systemBody, doors & structure

Tl* the contact owns a 2005 keystone outback fifth wheel rv. The circuit breakers and oven pilot light would continually turn off, and the shower would leak. Also the siding, made of fiber glass, began to bubble and warp. The manufacturer was contacted, but no assistance was provided. The failure and current mileages were under 20,000.

Filed Incident Electrical system · StructureNHTSA 10292001
2003 Keystone OutbackBody, doors & structure

Tl*the contact owns a 2003 keystone outback lite fifth wheel. While driving less than 70 mph, the right siding on the passenger side of the vehicle peeled off. There was fiberglass debris. No repairs have been made. An independent mechanic inspected the vehicle and advised the contact to hire an attorney. Updated 11/17/08 *cn the consumer was informed the rv had extensive water damaged on the front a right and left side. Updated 11/24/08.*Jb

Filed Incident StructureNHTSA 10247226
2003 Keystone OutbackBody, doors & structure

The trailers rear bumper is separating from the frame. The cause of bumper separation is undetermined. Please provide additional information. *Ph

Filed Incident StructureNHTSA 10048377

Source: U.S. National Highway Traffic Safety Administration (NHTSA) complaints and recalls, checked daily. Complaints are owners' own reports and are not verified. How we use the data

Owners helping owners

Know before you drive.

Every experience you share - good or bad - shows on that vehicle's page and helps the next owner and buyer. Two minutes, anonymous.

Share your experience