- The problem
- Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
- The risk
- In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
- The fix
- Keystone will notify owners and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Keystone customer service at 1-574-535-2100, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Keystone's number for this recall is 17-307.
Vehicle safety record
2011 Keystone Outback Problems, complaints & recalls
Owners have filed 4 complaints about the 2011 Keystone Outback with NHTSA, most often about the wheels & tires (3) and the body, doors & structure (1). Those complaints describe 1 crash. It is covered by 4 recalls, the latest in November 2017 for the equipment. For comparison, the 2010 has 2 and the 2012 has 0.
NHTSA data checked
DMore problems than a typical Outback year, for its age
#239 most complained-about 2011 vehicle
- Complaints
- 4
- Recalls
- 4
- Crashes
- 1
- Fires
- 0
- Injuries
- 0
- Deaths
- 0
Most common 2011 Keystone Outback problems
Share of all 4 complaints. One complaint can name more than one area. Tap an area for its complaints and recalls.
2011 Keystone Outback recalls 4
Recall repairs are free. Your dealer fixes them whether or not you bought the car there - check your VIN at nhtsa.gov/recalls to see if yours is done. What to do
- The problem
- Keystone is recalling certain model year 2010-2011 cougar, laredo and outback travel trailers equipped with lippert component hitch couplers for lack of indentation on the forward edge of the coupler.
- The risk
- If the coupler is lacking the indent it will lead to an increased risk of trailer separation from the hitch ball while towing resulting in property damage and/or vehicle crash.
- The fix
- Owners are asked to inspect the hitch coupler for the correct stamping. If the hitch coupler is not formed correctly arrangements will be made to replace it free of charge. The safety recall began on january 24, 2011. Owners may contact keystone customer service at 1-866-425-4369.
- The problem
- Keystone is recalling certain model year 2011 travel trailers equipped with 15" x 6" white spoke or modular design steel wheels with a six hole bolt pattern. Some of the wheels may have inadequate weld penetration between the outer ring and the center plate due to improper plate alignment.
- The risk
- There could be a potential wheel failure and wheel loss increasing the risk of a crash, or personal injury.
- The fix
- Keystone will replace the wheels free of charge. The safety recall began on december 15, 2010. Owners may contact keystone at 1-866-425-4369.
- The problem
- Keystone is recalling certain model year 2011 recreational vehicles equipped with atwood 35 series range ovens. A potential exists for a small fracture within the line delivering gas to the oven cavity burner. Such a fracture may cause propane gas to leak from the line.
- The risk
- A propane leak in the presence of an ignition source could result in a fire and/or explosion causing property damage and/or personal injury.
- The fix
- Dealers will isolate and perform a drop pressure test on the oven supply tube and if the tube leaks it will be replaced free of charge. The safety recall began on october 27, 2010. Owner may contact keystone customer service at 1-866-425-4369.
What owners say
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4 complaints about the 2011 Keystone Outback
Newest first, as filed with NHTSA by owners.
While driving 65 mph on the highway, I experience catastrophic failure of these trailer tires. Tires were inflated to manufactuer instructions 65 psi. Pre trip inspection showed no cracks or dry rotting. There was no indication of any defect. Vehicle was not overloaded. After replacing the first blow out, a second tire catastrophically failed within 30 miles of the first. Camper sustained damage to the wheel well, exterior trip, some lighting wiring and put a hole in the floor from underneath.
Power king towmax str235/80r16 dot 83b5 gpb date code 1410 trailer tire blowout. While traveling at about 55 mph and less than an hour after a blowout of the same make and model of tire, our fifth-wheel travel trailer's right rear tire made a loud bang as if it popped, the entire tread and steel belt portion of the tire came off as if peeled, and continued the damage to the underside of the trailer that the first blowout began. The tread/belt portion separated from the rest of the tire and tore more of the...
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weather barrier, tore out more insulation, further bent supports for the decking and skirting, pinched propane lines nearly closed, beat the plywood decking above the wheels, twisted the metal skirting above and behind the wheels, tore off the fender, and damaged the slide-out's fiberglass trim. The tire had been the spare, had never been used prior to the blowout less than an hour earlier, had been covered while not in use, and looked new prior to use. The spare's tire pressure had been check prior to the trip, the lug nut torque had been set when mounted after the prior blowout, the brakes and alignment had been checked in the fall, and a trip had been made in the fall after the brake and alignment work without incident. The rim was not hot, there was no apparent mechanical issue with the trailer, and there was no object in the road that could cause a blowout. The spare's tread and the prior blowout's tread showed no signs of uneven wear and neither tire showed any visible sign of a problem. Neither tire had visible signs of dry rot. The first blowout forced us to change the tire on a busy two-lane highway because there was no place to pull off. This blowout, less than an hour later, forced us to pull off on a narrow shoulder with high-speed traffic failing to change to the left lane and instead forcibly rocking the trailer and truck while zooming by. *Tr
Power king towmax str235/80r16 dot 83b5 gpb date code 1410 trailer tire blowout. While traveling at about 15 mph, our fifth-wheel travel trailer's right rear tire made a loud bang as if it popped, the entire tread and steel belt portion of the tire began to come off as if peeled, and the tread began to cut up the underside of the trailer as it spun around with the tire. The circulating tread tore through the weather barrier, tore out the insulation, bent supports for the decking and skirting, bent propane lines,...
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and beat the plywood decking above the wheels. The tread/belt remained barely attached to the rest of the tire. The tire was still holding some air and was hissing from a leak that was not readily visible. The tire had about 4273 miles on it. The tire pressure and lug nut torque had been maintained before every trip, the brakes and alignment had been checked in the fall, and a trip had been made in the fall after the brake and alignment work without incident. The rim was not hot, there was no apparent mechanical issue with the trailer, and there was no object in the road that could cause a blowout. The wheel was swapped out for the spare, which had also had the air pressure checked prior to the trip, and the lug nut torque was set in the process of mounting the spare. *Tr
We recently purchased a used 2011 keystone outback toy hauler-style travel trailer. It has a side-entry garage on the front of the trailer. Keystone advertises the trailer as capable of transporting a full-sized motorcycle in the garage. Unfortunately, there's a defective design in the loading ramp that makes getting a motorcycle in the garage very dangerous and almost impossible. The problem is with the angle of the loading ramp when it's opened. It's so steep, most street motorcycles bottom out on the...
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frame. My personal experience with the defect was when I tried to ride my 2009 harley-davidson fxd super glide up the ramp into the garage. The front tire made it into the garage, but the frame of the motorcycle bottomed out on the trailer, causing me to lunge forward onto the handlebars. I then rolled back down the ramp, skidding the front tire with the brake on. I was very lucky not to lose my balance and come off the bike. There's an owner's forum online for keystone outbacks called "outbackers.Com" after reviewing comments from other owners of keystone outback toy haulers, it's clear to me that this is a wide-spread problem. Apparently keystone raised the ride-height of the trailers beginning with the 2010 model year, but didn't consider the way it would increase the angle of the loading ramp to a dangerous degree. The website shows many different ways people have tried to work around the steep angle to fix the problem themselves. Some appear quite ingenious. However, I think keystone needs to come up with a fix for the problem themselves, then initiate a recall, before somebody gets seriously injured or killed. [[redacted]] information redacted pursuant to the freedom of information act (foia), 5 u.S.C. 552(B)(6). *Tr
Keystone Outback: every year compared
All Outback years2011 Keystone Outback vs rivals
| Vehicle | Complaints | Recalls | Grade | |
|---|---|---|---|---|
| 2011 Keystone Outback | 4 | 4 | D | |
| 2011 Keystone Cougar | 9 | 7 | D | Compare |
| 2011 Keystone Montana | 3 | 8 | D | Compare |
| 2011 Keystone Fuzion | 2 | 7 | D | Compare |
| 2011 Keystone Raptor | 2 | 6 | D | Compare |
| 2011 Keystone Laredo | 2 | 7 | F | Compare |
| 2011 Keystone Alpine | 2 | 4 | C | Compare |
| 2011 Keystone Passport | 2 | 3 | C | Compare |
| 2011 Keystone Keystone | 2 | 0 | B | Compare |
More sales usually means more complaints, so compare similar vehicles of the same year. The grade compares each vehicle with its own model's other years.
Questions about the 2011 Keystone Outback
Does the 2011 Keystone Outback have any recalls?
Yes - NHTSA lists 4 recalls for the 2011 Keystone Outback: equipment (November 2017); trailer hitches (January 2011); wheels (November 2010); equipment (October 2010). Recall repairs are free at any authorized dealer. Enter your VIN at nhtsa.gov/recalls to see whether yours has been fixed.
What are the most common problems with the 2011 Keystone Outback?
By the complaints owners filed with NHTSA, the most common problem areas are the wheels & tires (3), body, doors & structure (1).
How many complaints has the 2011 Keystone Outback had?
4 complaints have been filed with NHTSA, the first on May 9, 2014 and the latest on April 3, 2016. Of these, 1 describe a crash and 0 a fire, and together they report 0 injuries and 0 deaths.
Is the 2011 Keystone Outback a reliable vehicle?
Its Safety Index is 27 out of 100 (grade D: more problems than a typical Keystone Outback year, for its age). The index weighs complaints, crashes, fires, injuries, deaths and recalls against how long the vehicle has been on the road, compared with the same model's other years. It is not a measure of every repair - read the complaints and owner experiences, and have any used vehicle inspected before you buy.
Which Keystone Outback years have the most complaints?
2007 (8), 2005 (5), 2011 (4). See every Keystone Outback year compared.
What should I do if my 2011 Keystone Outback has a problem?
If it is a safety problem, stop driving it if it is unsafe and contact your dealer. Report it to NHTSA at nhtsa.gov/report-a-safety-problem - enough reports start investigations and recalls - and share your experience here so other owners know what to look for.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) complaints and recalls, checked . Complaints are owners' own reports and are not verified. How we use the data