- The problem
- On certain travel trailers equipped with samsung microwave ovens, these ovens were produced with a defective panel. An electrical short can occur between circuit patterns on the membrane panel, especially overlapped by a "jumper" or jump wire. This may cause the oven to activate without pressing any key pads.
- The risk
- An electrical short can occur causing the oven to activate without pressing any key pads. This could result in excessive heat, smoke, or possibly a fire.
- The fix
- Samsung will notify customers and repair the panel free of charge. In the meantime, consumers should unplug their microwave, if possible. If the consumer is unable to unplug the microwave, they should leave the door ajar until the panel is replaced. Consumers should never use the microwave oven for storage or leave any towels, paper, cloth or other products in the microwave after use. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact samsung at 800-932-3837 or keystone at 574-535-2100.
Vehicle safety record
2002 Keystone Outback Problems, complaints & recalls
Owners have filed 2 complaints about the 2002 Keystone Outback with NHTSA, most often about the equipment & accessories (1) and the electrical system (1). It is covered by 1 recall, the latest in November 2003 for the recreational vehicle / trailer. For comparison, the 2003 has 3.
NHTSA data checked
BFewer problems than a typical Outback year, for its age
#356 most complained-about 2002 vehicle
- Complaints
- 2
- Recalls
- 1
- Crashes
- 0
- Fires
- 0
- Injuries
- 0
- Deaths
- 0
Most common 2002 Keystone Outback problems
Share of all 2 complaints. One complaint can name more than one area. Tap an area for its complaints and recalls.
2002 Keystone Outback recalls 1
Recall repairs are free. Your dealer fixes them whether or not you bought the car there - check your VIN at nhtsa.gov/recalls to see if yours is done. What to do
What owners say
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2 complaints about the 2002 Keystone Outback
Newest first, as filed with NHTSA by owners.
Tl*the contact owns a 2002 keystone outback. The contact stated that his refrigerator was repaired according to the dometic recall; however, he does not feel that the failure has been corrected. The mechanic who repaired his vehicle informed him that it was not safe because a fire could still occur and the coolant could still leak. There had been no failure to date. The recall number and refrigerator information were unknown. The vehicle is a pull behind trailer; therefore, there is no vin or mileage information.
The consumer has a problem with rodents eating the wiring insulation. The wiring insulation was replaced and they are eating up the new replacement wiring again. *Jb
Keystone Outback: every year compared
All Outback years2002 Keystone Outback vs rivals
| Vehicle | Complaints | Recalls | Grade | |
|---|---|---|---|---|
| 2002 Keystone Outback | 2 | 1 | B | |
| 2002 Keystone Montana | 7 | 2 | C | Compare |
| 2002 Keystone Springdale | 6 | 1 | C | Compare |
| 2002 Keystone Cougar | 6 | 1 | B | Compare |
| 2002 Keystone Sprinter | 5 | 1 | D | Compare |
| 2002 Keystone Challenger | 2 | 1 | B | Compare |
| 2002 Keystone Laredo | 1 | 1 | B | Compare |
| 2002 Keystone Hornet | 1 | 1 | D | Compare |
| 2002 Keystone Montana-Big Sky | 1 | 2 | C | Compare |
More sales usually means more complaints, so compare similar vehicles of the same year. The grade compares each vehicle with its own model's other years.
Questions about the 2002 Keystone Outback
Does the 2002 Keystone Outback have any recalls?
Yes - NHTSA lists 1 recall for the 2002 Keystone Outback: recreational vehicle / trailer (November 2003). Recall repairs are free at any authorized dealer. Enter your VIN at nhtsa.gov/recalls to see whether yours has been fixed.
What are the most common problems with the 2002 Keystone Outback?
By the complaints owners filed with NHTSA, the most common problem areas are the equipment & accessories (1), electrical system (1).
How many complaints has the 2002 Keystone Outback had?
2 complaints have been filed with NHTSA, the first on November 2, 2004 and the latest on June 6, 2008. Of these, 0 describe a crash and 0 a fire, and together they report 0 injuries and 0 deaths.
Is the 2002 Keystone Outback a reliable vehicle?
Its Safety Index is 72 out of 100 (grade B: fewer problems than a typical Keystone Outback year, for its age). The index weighs complaints, crashes, fires, injuries, deaths and recalls against how long the vehicle has been on the road, compared with the same model's other years. It is not a measure of every repair - read the complaints and owner experiences, and have any used vehicle inspected before you buy.
Which Keystone Outback years have the most complaints?
2007 (8), 2005 (5), 2011 (4). See every Keystone Outback year compared.
What should I do if my 2002 Keystone Outback has a problem?
If it is a safety problem, stop driving it if it is unsafe and contact your dealer. Report it to NHTSA at nhtsa.gov/report-a-safety-problem - enough reports start investigations and recalls - and share your experience here so other owners know what to look for.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) complaints and recalls, checked . Complaints are owners' own reports and are not verified. How we use the data