- The problem
- Certain fifth wheel and travel trailers equipped with a two-door refrigerator, manufactured by the dometic corporation, may have a defect in certain tubing in the refrigerator which could allow pressurized flammable coolant solution to be released into an area where an ignition source (gas flame) is present.
- The risk
- THIS COULD RESULT IN A FIRE.
- The fix
- Keystone rv will be working with dometic in order to repair these refrigerators (please see 06e076). Dometic will repair these refrigerators by installing a secondary burner housing and thermal fuses free of charge. Dometic has retained stericycle inc. To manage this campaign. Stericycle will assist you in locating dealerships or service centers and will provide assistance with scheduling of appointments. Owners may contact dometic/stericycle at 1-888-446-5157 or keystone rv at 574-535-2100.
Vehicle safety record
2002 Keystone Sprinter Problems, complaints & recalls
Owners have filed 5 complaints about the 2002 Keystone Sprinter with NHTSA, most often about the equipment & accessories (3) and the body, doors & structure (1). It is covered by 1 recall, the latest in March 2007 for the recreational vehicle / trailer. For comparison, the 2001 has 0 and the 2003 has 1.
NHTSA data checked
DMore problems than a typical Sprinter year, for its age
#271 most complained-about 2002 vehicle
- Complaints
- 5
- Recalls
- 1
- Crashes
- 0
- Fires
- 0
- Injuries
- 0
- Deaths
- 0
Most common 2002 Keystone Sprinter problems
Share of all 5 complaints. One complaint can name more than one area. Tap an area for its complaints and recalls.
2002 Keystone Sprinter recalls 1
Recall repairs are free. Your dealer fixes them whether or not you bought the car there - check your VIN at nhtsa.gov/recalls to see if yours is done. What to do
What owners say
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5 complaints about the 2002 Keystone Sprinter
Newest first, as filed with NHTSA by owners.
My dometic refrigerator rm2852, serial no.13505075 Under recall 06e-076. Crack in burner.This recall states that the cooling unit is defective as a crack will occur in the burner area causing the loss of refrigerant and loss of cooling and the possibility of fire exists if left in operation. Yet they advise not to operate the unit if ammonia odor or yellow residue from leakage exists. This has occurred with my unit. After talking to dometic directly, today, they advised me that they will install a kit to deter a...
Read the full complaint
fire from spreading should one occur after the kit has been installed. They say they will not repair or replace my failed cooling unit, after which their implied recall remedy is of no value at all because the refrigerator will no longer operate. The woman I spoke with at dometic told me, when I asked why they were not replacing the cooling unit itself, it was because my unit was out of warranty. This answer was simply a diversion because this particular unit was out of warranty long before the recall campaign was ever developed. Warranty does not apply. She then said that once "i cover the cost" to have the cooling unit replaced then they will install the recall kit at no cost to me. Of course, once again, at that point the recall kit will no longer be necessary unless they are admitting that they are still shipping defective cooling units. Every effort seems to have been made by dometic to pass on the costs of their responsibility to their customers, be it caused by damage from fires, or assuredly the eventual replacement of the defective cooling unit. Research tells me that many times customers have been told to just replace the refrigerator even when repairable. These expenses, if the customer pays, can reach multi-thousands of dollars each in some cases. Domestic's costs for their kit, as offered, is less than 100 dollars per unit parts and labor.
Tl*the contact owns a 2002 keystone sprinter rv. The vehicle has a dometic refrigerator, model rm2652. The refrigerator was repaired under recall. Recently, the contact observed a yellow residue leaking from the refrigerator and noticed that it was not cooling properly. Dometic stated that the recall repair was serviced and they would not be responsible for the replacement of the cooling unit, which has not yet been replaced. The part and recall numbers were unknown. Updated 07/29/08 *bf the consumer purchased a new refrigerator. Updated 08/07/08
Tl*the contact owns a 2002 keystone sprinter. The vehicle has a dometic refrigerator. The contact received a recall notice the second week in april of 2008, which stated that the refrigerator needed to be repaired under a recall. The dealer stated that they were no longer performing the repairs after april 1, 2008. The contact feels that the refrigerator should still be replaced because the recall notice was not received in time. There had been no failure to date. The recall number was unknown.
2002 Keystone/sprinter 5th wheel travel trailer. The connection method for the sides to the front of the unit is faulty. The front of my unit delaminated and if I did not notice and secure with 3.5 Sheet rock screws the side could have been torn away from the vehicle while traveling sending pieces of fiberglass and plywood into traffic. I emailed keystone with the problem with pictures. Keystone said it was from "puckering and shrinkage. (Why didn't keystone engineer for puckering and shrinkage?) Keystone has refused to help or to recognize this as a highway safety issue. *Tr
Tl*- the contact stated that the 2002 keystone sprinter's dometic refrigerator model # rm2852, serial # 14200164 was involved in recall 06e076000. The contact wanted to complain that the service center, pismo coast rv service center, will not the honor the recall because dometic was not paying enough money to do the job ,and they will not return the service center phone calls. There had been no failures to date.*Ak
Keystone Sprinter: every year compared
All Sprinter years2002 Keystone Sprinter vs rivals
| Vehicle | Complaints | Recalls | Grade | |
|---|---|---|---|---|
| 2002 Keystone Sprinter | 5 | 1 | D | |
| 2002 Keystone Montana | 7 | 2 | C | Compare |
| 2002 Keystone Springdale | 6 | 1 | C | Compare |
| 2002 Keystone Cougar | 6 | 1 | B | Compare |
| 2002 Keystone Outback | 2 | 1 | B | Compare |
| 2002 Keystone Challenger | 2 | 1 | B | Compare |
| 2002 Keystone Laredo | 1 | 1 | B | Compare |
| 2002 Keystone Hornet | 1 | 1 | D | Compare |
| 2002 Keystone Montana-Big Sky | 1 | 2 | C | Compare |
More sales usually means more complaints, so compare similar vehicles of the same year. The grade compares each vehicle with its own model's other years.
Questions about the 2002 Keystone Sprinter
Does the 2002 Keystone Sprinter have any recalls?
Yes - NHTSA lists 1 recall for the 2002 Keystone Sprinter: recreational vehicle / trailer (March 2007). Recall repairs are free at any authorized dealer. Enter your VIN at nhtsa.gov/recalls to see whether yours has been fixed.
What are the most common problems with the 2002 Keystone Sprinter?
By the complaints owners filed with NHTSA, the most common problem areas are the equipment & accessories (3), body, doors & structure (1).
How many complaints has the 2002 Keystone Sprinter had?
5 complaints have been filed with NHTSA, the first on March 28, 2007 and the latest on February 8, 2016. Of these, 0 describe a crash and 0 a fire, and together they report 0 injuries and 0 deaths.
Is the 2002 Keystone Sprinter a reliable vehicle?
Its Safety Index is 39 out of 100 (grade D: more problems than a typical Keystone Sprinter year, for its age). The index weighs complaints, crashes, fires, injuries, deaths and recalls against how long the vehicle has been on the road, compared with the same model's other years. It is not a measure of every repair - read the complaints and owner experiences, and have any used vehicle inspected before you buy.
Which Keystone Sprinter years have the most complaints?
2002 (5), 1998 (3), 1997 (1). See every Keystone Sprinter year compared.
What should I do if my 2002 Keystone Sprinter has a problem?
If it is a safety problem, stop driving it if it is unsafe and contact your dealer. Report it to NHTSA at nhtsa.gov/report-a-safety-problem - enough reports start investigations and recalls - and share your experience here so other owners know what to look for.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) complaints and recalls, checked . Complaints are owners' own reports and are not verified. How we use the data