- The problem
- Certain fifth wheel and travel trailers equipped with a two-door refrigerator, manufactured by the dometic corporation, may have a defect in certain tubing in the refrigerator which could allow pressurized flammable coolant solution to be released into an area where an ignition source (gas flame) is present.
- The risk
- THIS COULD RESULT IN A FIRE.
- The fix
- Keystone rv will be working with dometic in order to repair these refrigerators (please see 06e076). Dometic will repair these refrigerators by installing a secondary burner housing and thermal fuses free of charge. Dometic has retained stericycle inc. To manage this campaign. Stericycle will assist you in locating dealerships or service centers and will provide assistance with scheduling of appointments. Owners may contact dometic/stericycle at 1-888-446-5157 or keystone rv at 574-535-2100.
Vehicle safety record
2002 Keystone Cougar Problems, complaints & recalls
Owners have filed 6 complaints about the 2002 Keystone Cougar with NHTSA, most often about the wheels & tires (2) and the equipment & accessories (1). It is covered by 1 recall, the latest in March 2007 for the recreational vehicle / trailer. For comparison, the 2001 has 3 and the 2003 has 6.
NHTSA data checked
BFewer problems than a typical Cougar year, for its age
#257 most complained-about 2002 vehicle
- Complaints
- 6
- Recalls
- 1
- Crashes
- 0
- Fires
- 0
- Injuries
- 0
- Deaths
- 0
Most common 2002 Keystone Cougar problems
Share of all 6 complaints. One complaint can name more than one area. Tap an area for its complaints and recalls.
2002 Keystone Cougar recalls 1
Recall repairs are free. Your dealer fixes them whether or not you bought the car there - check your VIN at nhtsa.gov/recalls to see if yours is done. What to do
What owners say
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6 complaints about the 2002 Keystone Cougar
Newest first, as filed with NHTSA by owners.
Cougar 5th wheel camper customer has had several tire replacements and believes that they should be reimbursed for the tires and damage done to camper**cc the consumer believed the tires for the camper were under rated which was the reason he continued to experience tread separation and tire wear. *Jb
Dometic recall 06e-076, manufacturer states they are not going to repair the defect, they are only going to cover it up so when it does fail it won't burn my trailer down. The recall notice states that it must be shut down and not operated until the unit is fixed. I want my unit fixed not patched . Dometic has admitted there is a severe safety hazard with this unit and it can cause death or injury if used . *Jb
A structural failure of the frame - our 2002 keystone montana 5th wheel trailer model 2955rl, vin#[[redacted]] had multiple welds break and crack in the kingpin area and under the bedroom of the trailer. This allowed the sidewalls to drop and the kingpin to oscillate up and down like it was attached to a diving board. The oscillation caused a partition to be pushed through the ceiling. This failure made the trailer unsafe for towing until emergency repairs were made. Pictures of the weld failures are available. ...
Read the full complaint
At the time of the failure we were 300 miles from home in bakersfield, ca. The only dealer in the area was reluctant to repair vehicles sold by other dealers. Temporary repairs were made by an independent repair shop which was recommended to us. *Nm updated 07/17/2012 *js information redacted pursuant to the freedom of information act (foia), 5 u.S.C. 552(B)(6)
Dt: the contact stated two tires blew out on fifth wheel trailer. The tread separated. The first tire blew out in october 2004. The second tire blew out in october 2005. Another tire almost was ready to blow. Out. He removed it from vehicle. The dealer where he bought the trailer told him they knew there was a problem with carlisle, the manufacturer of the tires. Carlisle was not willing to do anything about it. *Ak updated 12/27/2005. Both times the tire separated it damaged the right rear lower section of the trailer. *Nm
Possible engine stalling in 1999 through 2002 mercury cougar.*Mr
5Th wheel trailer. After dropping something on the ground consumer noticed cradle that holds the front and rear leaf springs together, bolt in the frame was coming out.*Ak *yh
Keystone Cougar: every year compared
All Cougar years2002 Keystone Cougar vs rivals
| Vehicle | Complaints | Recalls | Grade | |
|---|---|---|---|---|
| 2002 Keystone Cougar | 6 | 1 | B | |
| 2002 Keystone Montana | 7 | 2 | C | Compare |
| 2002 Keystone Springdale | 6 | 1 | C | Compare |
| 2002 Keystone Sprinter | 5 | 1 | D | Compare |
| 2002 Keystone Outback | 2 | 1 | B | Compare |
| 2002 Keystone Challenger | 2 | 1 | B | Compare |
| 2002 Keystone Laredo | 1 | 1 | B | Compare |
| 2002 Keystone Hornet | 1 | 1 | D | Compare |
| 2002 Keystone Montana-Big Sky | 1 | 2 | C | Compare |
More sales usually means more complaints, so compare similar vehicles of the same year. The grade compares each vehicle with its own model's other years.
Questions about the 2002 Keystone Cougar
Does the 2002 Keystone Cougar have any recalls?
Yes - NHTSA lists 1 recall for the 2002 Keystone Cougar: recreational vehicle / trailer (March 2007). Recall repairs are free at any authorized dealer. Enter your VIN at nhtsa.gov/recalls to see whether yours has been fixed.
What are the most common problems with the 2002 Keystone Cougar?
By the complaints owners filed with NHTSA, the most common problem areas are the wheels & tires (2), equipment & accessories (1), suspension (1).
How many complaints has the 2002 Keystone Cougar had?
6 complaints have been filed with NHTSA, the first on April 23, 2002 and the latest on April 25, 2007. Of these, 0 describe a crash and 0 a fire, and together they report 0 injuries and 0 deaths.
Is the 2002 Keystone Cougar a reliable vehicle?
Its Safety Index is 74 out of 100 (grade B: fewer problems than a typical Keystone Cougar year, for its age). The index weighs complaints, crashes, fires, injuries, deaths and recalls against how long the vehicle has been on the road, compared with the same model's other years. It is not a measure of every repair - read the complaints and owner experiences, and have any used vehicle inspected before you buy.
Which Keystone Cougar years have the most complaints?
2004 (26), 2010 (10), 2007 (9). See every Keystone Cougar year compared.
What should I do if my 2002 Keystone Cougar has a problem?
If it is a safety problem, stop driving it if it is unsafe and contact your dealer. Report it to NHTSA at nhtsa.gov/report-a-safety-problem - enough reports start investigations and recalls - and share your experience here so other owners know what to look for.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) complaints and recalls, checked . Complaints are owners' own reports and are not verified. How we use the data