- The problem
- Keystone RV Company (Keystone) is recalling certain 2019-2022 Cougar 29FKD travel trailers. Improper clearance may allow the tires to contact the outrigger, causing damage to the tires.
- The risk
- Damaged tires can fail, causing a loss of vehicle control and increasing the risk of a crash.
- The fix
- Dealers will notch the existing outrigger and install an additional outrigger between the two tires to provide proper clearance, free of charge. Owner notification letters were mailed May 12, 2022. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 22-430.
Vehicle safety record
2020 Keystone Cougar Problems, complaints & recalls
Owners have filed 3 complaints about the 2020 Keystone Cougar with NHTSA, most often about the suspension (2) and the body, doors & structure (1). It is covered by 8 recalls, the latest in March 2022 for the frame and members. For comparison, the 2019 has 9 and the 2021 has 4.
NHTSA data checked
FFar more problems than a typical Cougar year, for its age
#252 most complained-about 2020 vehicle
- Complaints
- 3
- Recalls
- 8
- Crashes
- 0
- Fires
- 0
- Injuries
- 0
- Deaths
- 0
Most common 2020 Keystone Cougar problems
Share of all 3 complaints. One complaint can name more than one area. Tap an area for its complaints and recalls.
2020 Keystone Cougar recalls 8
Recall repairs are free. Your dealer fixes them whether or not you bought the car there - check your VIN at nhtsa.gov/recalls to see if yours is done. What to do
- The problem
- Keystone RV Company (Keystone) is recalling certain 2019-2021 Dutchmen Aspen Trail, Coleman, Keystone Cougar, Bullet, Passport, Hideout, Springdale, Sprinter, 2019 Keystone Impact, Fuzion, Residence, Retreat, Summerland, and Dutchmen Kodiak recreational vehicles, equipped with Winntec model 6020 two-stage propane regulators. The regulator may fail, causing an increase in propane pressure.
- The risk
- Increased propane pressure can enlarge the flames in gas appliances, increasing the risk of a fire.
- The fix
- Dealers will replace the regulator and test the propane system for leaks, free of charge. Owner notification letters mailed February 25, 2021. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 21-414.
- The problem
- Keystone RV Company (Keystone) is recalling certain 2017-2021 Keystone Cougar 368MBI trailers. The frame rails do not have enough cross support, which could cause them to buckle under certain side-load stress conditions.
- The risk
- A buckled frame rail can increase the risk of a crash.
- The fix
- Dealers will add cross braces between each spring hanger and an outrigger between the tires on the off-door side of the vehicle, free of charge. Owner notification letters were mailed July 15, 2021. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 21-411.
- The problem
- Keystone RV Company (Keystone) is recalling certain 2020-2021 Cougar trailers equipped with the Off the Grid (OTG) Solar package. The inverter may have been incorrectly wired, causing power to energize the shore power connection, when in use.
- The risk
- If the inverter is turned on, and energizes the shore power connection, it can increase the risk of injury.
- The fix
- Keystone will notify owners, and dealers will test the function of the inverter and rewire it as needed, free of charge. The recall began November, 18, 2020. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 20-389.
- The problem
- Keystone RV Company (Keystone) is recalling certain 2019-2020 Keystone Carbon, Cougar, Fuzion, Impact and Raptor fifth-wheel trailers equipped with a Furrion over the air (OTA) wing-style television antenna. The antenna may separate from the mounting base during transit, becoming a road hazard.
- The risk
- If the antenna detaches from the trailer while moving it may become a road hazard, increasing the risk of a crash.
- The fix
- Keystone will notify owners, and dealers will replace the Furrion wing-style antenna with a Winegard dome-style antenna, free of charge. The recall began August 27, 2020. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 20-381.
- The problem
- Keystone RV Company (Keystone) is recalling certain 2020-2021 Cougar travel trailers, model 24RDS, equipped with a Furrion range cook top. The interior range cooktop is installed in a cabinet that may not be entirely sealed from the furnace cavity. As a result, during furnace operation, the interior range cooktop burner flame may invert.
- The risk
- If the cooktop burner flames invert, there is an increased risk of a fire and injury.
- The fix
- Keystone will notify owners, and dealers will inspect the interior range cooktop with the furnace running, installing a plywood panel to seal it as necessary, free of charge. This recall began July 17, 2020. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 20-377.
- The problem
- Keystone RV Company (Keystone) is recalling certain 2020 Cougar fifth wheels and travel trailers, models 22RBS, 23MLS, 25RES, 26RBS, 26RKS, 27RES, 27SAB, 27SGS, 29BHS, 29FKD, 29RLD, 30RKD, 31MBS, 32RDB, 32RLI and 34TSB. The wiring for the solar preparation kit may have been incorrectly wired to the wrong side of the 12V breaker, potentially allowing an electrical short circuit in the event of damage to the wiring.
- The risk
- An electrical short circuit increases the risk of a fire.
- The fix
- Keystone will notify owners, and dealers will inspect and correct the installation of the solar preparation wiring, as necessary, free of charge. The recall began on October 25, 2019. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 19-361.
- The problem
- Keystone RV Company (Keystone) is recalling certain 2020 Cougar 30RKD trailers. The 60"x29" emergency exit windows over the dinette table in the cabin are missing a red handle and "EXIT" label.
- The risk
- If an emergency event occurs, trailer occupants may not be aware of the emergency exit function of the window, increasing the risk of an injury.
- The fix
- Keystone will notify owners, and dealers will replace the existing black exit handles with red handles and add an "EXIT" label, free of charge. The recall began October 9, 2019. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 19-360.
What owners say
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3 complaints about the 2020 Keystone Cougar
Newest first, as filed with NHTSA by owners.
The contact owns a 2020 Keystone Cougar RV. The contact stated that the side panels of the camper were detaching at the corners. The contact stated that her husband inspected the chassis of the camper and noticed that the chassis was severely corroded and fractured. The dealer was notified of the failure and referred the contact to the manufacturer. The RV was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 21V380000 (Structure, Suspension); however, the VIN was not included. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 6,000.
Driving my 2020 Keystone 1/2 Cougar to Camping World in NC when a noise made from camper, parts came from tire, and white smoke from camper to find driver side front axle tire had blown apart. Bought replacement tire while initial repairs completed. On return home, felt another jerk from camper, just thought normal tow jerk, and got home to find passenger side rear axle tire was completely gone and had rode home on the rim. Tire: Trailer King RST ST225/75R15
The contact owns a 2020 Keystone Cougar. The contact stated while the RV was stationary, the rear motor turned on independently and fractured the gears. The contact took the RV to an independent mechanic, where it was diagnosed with needing the gearbox to be replaced. The RV was not repaired but was pending repairs. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 19V689000 (Electrical System) however, the VIN was not included. A dealer was not contacted. The contact attempted to...
Read the full complaint
reach the manufacturer by email but has not been able to reach a representative. The contact also stated that the battery was not holding a charge. The failure mileage was approximately 100.
Keystone Cougar: every year compared
All Cougar years2020 Keystone Cougar vs rivals
| Vehicle | Complaints | Recalls | Grade | |
|---|---|---|---|---|
| 2020 Keystone Cougar | 3 | 8 | F | |
| 2020 Keystone Alpine | 5 | 1 | C | Compare |
| 2020 Keystone Keystone | 5 | 0 | F | Compare |
| 2020 Keystone Fuzion | 2 | 5 | D | Compare |
| 2020 Keystone Hideout | 2 | 5 | F | Compare |
| 2020 Keystone Impact | 1 | 4 | D | Compare |
| 2020 Keystone Atlas | 1 | 0 | - | Compare |
| 2020 Keystone Aspen Trail | 1 | 0 | C | Compare |
| 2020 Keystone Bullet | 1 | 3 | D | Compare |
More sales usually means more complaints, so compare similar vehicles of the same year. The grade compares each vehicle with its own model's other years.
Questions about the 2020 Keystone Cougar
Does the 2020 Keystone Cougar have any recalls?
Yes - NHTSA lists 8 recalls for the 2020 Keystone Cougar: frame and members (March 2022); lpg systems (September 2021); frame and members (May 2021); inverter (October 2020) and more. Recall repairs are free at any authorized dealer. Enter your VIN at nhtsa.gov/recalls to see whether yours has been fixed.
What are the most common problems with the 2020 Keystone Cougar?
By the complaints owners filed with NHTSA, the most common problem areas are the suspension (2), body, doors & structure (1), electrical system (1).
How many complaints has the 2020 Keystone Cougar had?
3 complaints have been filed with NHTSA, the first on August 26, 2021 and the latest on November 1, 2023. Of these, 0 describe a crash and 0 a fire, and together they report 0 injuries and 0 deaths.
Is the 2020 Keystone Cougar a reliable vehicle?
Its Safety Index is 24 out of 100 (grade F: far more problems than a typical Keystone Cougar year, for its age). The index weighs complaints, crashes, fires, injuries, deaths and recalls against how long the vehicle has been on the road, compared with the same model's other years. It is not a measure of every repair - read the complaints and owner experiences, and have any used vehicle inspected before you buy.
Which Keystone Cougar years have the most complaints?
2004 (26), 2010 (10), 2007 (9). See every Keystone Cougar year compared.
What should I do if my 2020 Keystone Cougar has a problem?
If it is a safety problem, stop driving it if it is unsafe and contact your dealer. Report it to NHTSA at nhtsa.gov/report-a-safety-problem - enough reports start investigations and recalls - and share your experience here so other owners know what to look for.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) complaints and recalls, checked . Complaints are owners' own reports and are not verified. How we use the data