- The problem
- Keystone RV Company (Keystone) is recalling certain 2017-2021 Keystone Cougar 368MBI trailers. The frame rails do not have enough cross support, which could cause them to buckle under certain side-load stress conditions.
- The risk
- A buckled frame rail can increase the risk of a crash.
- The fix
- Dealers will add cross braces between each spring hanger and an outrigger between the tires on the off-door side of the vehicle, free of charge. Owner notification letters were mailed July 15, 2021. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 21-411.
Vehicle safety record
2017 Keystone Cougar Problems, complaints & recalls
Owners have filed 3 complaints about the 2017 Keystone Cougar with NHTSA, most often about the body, doors & structure (2) and the electrical system (1). It is covered by 7 recalls, the latest in May 2021 for the frame and members. For comparison, the 2016 has 5 and the 2018 has 4.
NHTSA data checked
DMore problems than a typical Cougar year, for its age
#301 most complained-about 2017 vehicle
- Complaints
- 3
- Recalls
- 7
- Crashes
- 0
- Fires
- 0
- Injuries
- 0
- Deaths
- 0
Most common 2017 Keystone Cougar problems
Share of all 3 complaints. One complaint can name more than one area. Tap an area for its complaints and recalls.
2017 Keystone Cougar recalls 7
Recall repairs are free. Your dealer fixes them whether or not you bought the car there - check your VIN at nhtsa.gov/recalls to see if yours is done. What to do
- The problem
- Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
- The risk
- In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
- The fix
- Keystone will notify owners and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Keystone customer service at 1-574-535-2100, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Keystone's number for this recall is 17-307.
- The problem
- Keystone RV Company (Keystone) is recalling certain 2017-2018 Keystone Cougar western edition recreational trailers. The stabilizer jacks may not have been properly welded to the chassis frame, possibly resulting in the jacks detaching from the trailer during transit.
- The risk
- If the stabilizer jacks separate during transit, they could be a road hazard, increasing the risk of a crash.
- The fix
- Keystone will notify owners, and dealers will inspect the mounting of the four stabilizer jacks and install appropriate fasteners, free of charge. The recall began on December 5, 2017. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 17-306.
- The problem
- Keystone RV Company (Keystone) is recalling certain 2017 Cougar recreational trailers, models 326RDS, 327RKL, 333MKS, 336BHS and 359MBI. These vehicles were built with a manual-resetting 12 volt circuit breaker, which cannot be used in close proximity to the liquid propane storage.
- The risk
- If the breaker sparks when it is being manually reset, it can increase the risk of a fire.
- The fix
- Keystone will notify owners, and dealers will inspect the trailers and replace the breaker with one that automatically resets, as necessary, free of charge. The recall began on March 29, 2017. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 17-282.
- The problem
- Keystone RV Company (Keystone) is recalling certain 2017 Cougar and Laredo recreational trailers. The affected vehicles may have been incorrectly equipped with two carbon monoxide detectors instead of one smoke detector and one carbon monoxide detector.
- The risk
- Without a smoke detector, in the event of a fire, the trailer occupants have an increased risk of injury.
- The fix
- Keystone will notify owners and dealers will inspect the trailers and install a smoke detector, if necessary, free of charge. The recall began on March 14, 2017. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for the recall is 17-279.
- The problem
- Keystone RV Company (Keystone) is recalling certain model year 2017 Cougar fifth wheel trailers, models 246RLSWE, 268RLSWE, 279RKSWE, 281RDIWE, 283RETWE and 284RDBWE, manufactured August 2, 2016, to October 28, 2016. During installation, the propane gas cross tube manifold that connects the propane cylinders may have contacted the fasteners for the floor decking.
- The risk
- The contact may result in a propane leak, which in the presence of an ignition source, can increase the risk of a fire.
- The fix
- Keystone has notified owners, and dealers will replace the manifold, free of charge. The recall began on November 15, 2016. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 16-269.
- The problem
- Keystone RV Company (Keystone) is recalling certain model year 2017 Cougar recreational trailers, models CG28SGS17, CG28RDB17, CG28RKS17, CG29RES17, CG29RLI17 and CG28DBI17, manufactured July 15, 2016, to August 3, 2016. The affected trailers have a Federal Identification Tag and Tire and Loading Information Label with incorrect information. Additionally, tires with the wrong load range may have been installed. As such, these vehicles fail to comply with the requirements of 49 CFR Part 567, "Certification."
- The risk
- If tires of an incorrect load range are installed, tire failure may result, possibly causing a loss of vehicle control, and increasing the risk of a crash.
- The fix
- Keystone has notified owners, and dealers will replace the tires and/or Federal Identification Tag if it is incorrect, free of charge. The recall began on September 9, 2016. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 16-262.
What owners say
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3 complaints about the 2017 Keystone Cougar
Newest first, as filed with NHTSA by owners.
The contact owns a 2017 Keystone Cougar Trailer. The contact stated that the slide island was leaning and the flooring in the middle of the RV was unstable. The RV was taken to the local service center, which discovered that three cross members had separated from the frame of the RV and caused severe damage to the frame. The cause of the failure was not yet determined. The contact was advised that the RV frame was unrepairable. The manufacturer was notified of the failure, but no assistance was provided. The...
Read the full complaint
contact was informed that the VIN was not included in NHTSA Campaign Number: 21V380000 (STRUCTURE, SUSPENSION). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 10,000.
I just bought a new 5th wheel cougar travel trailer last may. The whole bottom frame is bending and degrading because I suspect it was made with cheap chinese steel. The manufacturer refuses to take responsibility for the issue and is blaming it on hitting the curb which is physically impossible. Other people on-line complain of similar frame failure. The rv industry is not properly regulated and a catastrophic failure of this frame could potentially cause death and injury. I do not feel safe in that thing and I just purchased it. Please investigate it. *Bf *tr
Batteries are not stored properly no battery boxes or improper strap downs
Keystone Cougar: every year compared
All Cougar years2017 Keystone Cougar vs rivals
| Vehicle | Complaints | Recalls | Grade | |
|---|---|---|---|---|
| 2017 Keystone Cougar | 3 | 7 | D | |
| 2017 Keystone Montana | 8 | 1 | C | Compare |
| 2017 Keystone Bullet | 4 | 2 | C | Compare |
| 2017 Keystone Outback | 4 | 3 | D | Compare |
| 2017 Keystone Fuzion | 3 | 3 | B | Compare |
| 2017 Keystone Keystone | 3 | 0 | C | Compare |
| 2017 Keystone Passport | 1 | 3 | C | Compare |
| 2017 Keystone Alpine | 1 | 2 | B | Compare |
| 2017 Keystone Residence | 1 | 1 | C | Compare |
More sales usually means more complaints, so compare similar vehicles of the same year. The grade compares each vehicle with its own model's other years.
Questions about the 2017 Keystone Cougar
Does the 2017 Keystone Cougar have any recalls?
Yes - NHTSA lists 7 recalls for the 2017 Keystone Cougar: frame and members (May 2021); equipment (November 2017); recreational vehicle / trailer (October 2017); fuses and circuit breakers (March 2017) and more. Recall repairs are free at any authorized dealer. Enter your VIN at nhtsa.gov/recalls to see whether yours has been fixed.
What are the most common problems with the 2017 Keystone Cougar?
By the complaints owners filed with NHTSA, the most common problem areas are the body, doors & structure (2), electrical system (1).
How many complaints has the 2017 Keystone Cougar had?
3 complaints have been filed with NHTSA, the first on December 28, 2017 and the latest on September 18, 2025. Of these, 0 describe a crash and 0 a fire, and together they report 0 injuries and 0 deaths.
Is the 2017 Keystone Cougar a reliable vehicle?
Its Safety Index is 39 out of 100 (grade D: more problems than a typical Keystone Cougar year, for its age). The index weighs complaints, crashes, fires, injuries, deaths and recalls against how long the vehicle has been on the road, compared with the same model's other years. It is not a measure of every repair - read the complaints and owner experiences, and have any used vehicle inspected before you buy.
Which Keystone Cougar years have the most complaints?
2004 (26), 2010 (10), 2007 (9). See every Keystone Cougar year compared.
What should I do if my 2017 Keystone Cougar has a problem?
If it is a safety problem, stop driving it if it is unsafe and contact your dealer. Report it to NHTSA at nhtsa.gov/report-a-safety-problem - enough reports start investigations and recalls - and share your experience here so other owners know what to look for.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) complaints and recalls, checked . Complaints are owners' own reports and are not verified. How we use the data