Keystone Cougar Problems by year

deflection or giving-way may cause loss of balance, a fall, or injury during ordinary use of the parked trailer. An engineer mapped soft areas near both entrances, the toilet, and kitchen. This is a potential hazard, not a claim that a highway failure or blocked exit has occurred. Camping World Green Bay Work Order 7468 documented widespread soft flooring and a need to replace the floor. It initially suspected water damage, but later recorded no observed intrusion after opening four underbelly areas and questioned that cause. Keystone inspected January 28, 2026 and denied coverage on a water-damage basis. Lighthouse inspected June 19; its August 13 report concluded normal-use floor failure rather than water exposure. Progressive separately documented concerning flexing and a failing subfloor, while noting earlier leaks and the need for further examination. Those competing facts and testing limitations are preserved. Keystone arranged a further inspection September 14 but declined its reports/supporting materials September 23. As of October 5, it has not answered my September 20 request for an explicit repair or backup-remedy position. October 2 was my private requested response date, not a statutory deadline. I request evaluation of floor load capacity, failure mechanism, similar assemblies, and any warranted safety action. I can coordinate inspection and supply the complete engineering report, work orders, photographs, and correspondence.

completely open. The failed components have been placed under an immediate "no-tow" safety mandate to preserve evidence and are fully available for a driveway physical evaluation or engineering laser-scan upon request at my residence.

the weight of RV was on top the truck back side panels. The Lippert frame welds were broken. I have to call a 50 ton truck crane to tow RV to closest Camping World dealer at Fort Pierce. I was lucky that my 12,000 lb RV trailer did not disconnected, I could have killed my family in a hard brake, or someone in the highway if the trailer gets disconnected (the safety chains nor the emergency brake would have stop it to fall and rollover). My family (wife and kids) are psychologically affected and will not ride a truck towing and RV again, and I will not do either. I opened a claim with insurance Progressive (Claim#[redacted]), but they have denied any coverage saying manufacturer's defect are not covered by any policy. However they have failed to provide written report demonstrating it is defect. I opened Work Order #[redacted], with the reseller, Camping World, but they have not being helpful, I left the RV at their parking lot and visit them in person to open my request for inspection and coverage, they refused to accept the RV inside their workshop, they told me I have to repair the weld first before they accept the unit. I opened claim with Lippert (trailer manufacturer), Case #[redacted], they came back saying unit is not dafe to drive, and it is not a defect. On [redacted] called Keystone at [[redacted]], opened a complaint but did not get any case number, send pictures to [[redacted]], and they told me they are responsible. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

with Keystone about the upper deck frame flex failure. They did not offer any assistance due to the age of the trailer. Adam Hahn with NW Bearing & Brake Mobil RV in Tucson was able to diagnose the problem for us. The 5th wheel can no longer be towed now.

contact was informed that the VIN was not included in NHTSA Campaign Number: 21V380000 (STRUCTURE, SUSPENSION). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 10,000.