- The problem
- Keystone RV Company (Keystone) is recalling certain 2019-2021 Dutchmen Aspen Trail, Coleman, Keystone Cougar, Bullet, Passport, Hideout, Springdale, Sprinter, 2019 Keystone Impact, Fuzion, Residence, Retreat, Summerland, and Dutchmen Kodiak recreational vehicles, equipped with Winntec model 6020 two-stage propane regulators. The regulator may fail, causing an increase in propane pressure.
- The risk
- Increased propane pressure can enlarge the flames in gas appliances, increasing the risk of a fire.
- The fix
- Dealers will replace the regulator and test the propane system for leaks, free of charge. Owner notification letters mailed February 25, 2021. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 21-414.
Vehicle safety record
2020 Keystone Hideout Problems, complaints & recalls
Owners have filed 2 complaints about the 2020 Keystone Hideout with NHTSA, most often about the equipment & accessories (1) and the wheels & tires (1). Those complaints describe 1 crash and 1 fire. It is covered by 5 recalls, the latest in September 2021 for the lpg systems. For comparison, the 2019 has 0 and the 2021 has 3.
NHTSA data checked
FFar more problems than a typical Hideout year, for its age
#280 most complained-about 2020 vehicle
- Complaints
- 2
- Recalls
- 5
- Crashes
- 1
- Fires
- 1
- Injuries
- 0
- Deaths
- 0
Most common 2020 Keystone Hideout problems
Share of all 2 complaints. One complaint can name more than one area. Tap an area for its complaints and recalls.
2020 Keystone Hideout recalls 5
Recall repairs are free. Your dealer fixes them whether or not you bought the car there - check your VIN at nhtsa.gov/recalls to see if yours is done. What to do
- The problem
- Keystone RV Company (Keystone) is recalling certain 2019 Keystone Bullet, Sprinter, and 2020 Keystone Hideout vehicles equipped with a Winntec model 6020 two-stage propane regulator. The regulator may fail, causing an increase in propane pressure.
- The risk
- Increased propane pressure can enlarge the flames in gas appliances, increasing the risk of a fire.
- The fix
- Dealers will replace the regulator and test the propane system for leaks, free of charge. Owners were notified of the defect on August 4, 2021. A final owner letter was mailed January 12, 2022. Owners may contact Keystone customer service at 1-866-425-4369.
- The problem
- Keystone RV Company (Keystone) is recalling certain 2020 Hideout 290LHS recreational trailers. These vehicles were incorrectly built with 3500 pound axles and ST205/75R14D tires and rims rather than the 4400 pound axles and ST225/75R15D tires and rims as specified on the Federal Identification Tag.
- The risk
- The incorrect axle, tires and rims can result in the operator overloading the trailer, increasing the risk of a crash.
- The fix
- Keystone will notify owners, and dealers will replace the incorrect axle, tires, and rims with 4400 pound axles, ST225/75R15D tires and matching rims, free of charge. The recall began October 16, 2020. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 20-388.
- The problem
- Keystone RV Company (Keystone) is recalling certain 2020 Hideout, Springdale, and Crossroads Zinger trailers. The spare tire carrier U-bolts may fail allowing the spare tire carrier and spare tire detach from the vehicle.
- The risk
- If the spare tire carrier and spare tire detach from the vehicle while in motion, it can become a road hazard and increase the risk of a crash.
- The fix
- Keystone will notify owners, and dealers will replace U-bolts, free of charge. The recall began March 6, 2020. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 20-371.
- The problem
- Keystone RV Company (Keystone) is recalling certain 2019-2020 Hideout 25TH toy haulers. The trailers may be missing the Special Transportation Provision warning label in the garage area.
- The risk
- If the warning label is missing, occupants may not be cautioned that vehicles and equipment powered by internal combustion engines placed in recreational vehicles can cause carbon monoxide poisoning or asphyxiation, which could result in death or serious injury. The flammable liquids used to power these items can cause a fire or explosion, which can result in death or serious injury.
- The fix
- Keystone will notify owners, and dealers will provide the Special Transportation Provision warning labels, free of charge. The recall began on September 3, 2019. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 19-359.
What owners say
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2 complaints about the 2020 Keystone Hideout
Newest first, as filed with NHTSA by owners.
The contact owns a 2022 Keystone Hideout. The contact stated that while parked, the contact retracted the awning causing the awning to detach. The contact related the failure to NHTSA Campaign Number: 22V604000 (Equipment). The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 2,500. The VIN was not available.
The contact son owns a 2020 Keystone Hideout RV. The contact stated while her son was driving approximately 60 MPH, the four rear trailer wheels disconnected from the body of the trailer simultaneously. The contact was informed that the lug nuts were sheared off. A police report was filed, and the trailer was towed to a local dealer. The vehicle was diagnosed but was not repaired. The manufacturer was informed of the failure and was awaiting a response. The failure mileage was unknown.
Keystone Hideout: every year compared
All Hideout years2020 Keystone Hideout vs rivals
| Vehicle | Complaints | Recalls | Grade | |
|---|---|---|---|---|
| 2020 Keystone Hideout | 2 | 5 | F | |
| 2020 Keystone Alpine | 5 | 1 | C | Compare |
| 2020 Keystone Keystone | 5 | 0 | F | Compare |
| 2020 Keystone Cougar | 3 | 8 | F | Compare |
| 2020 Keystone Fuzion | 2 | 5 | D | Compare |
| 2020 Keystone Impact | 1 | 4 | D | Compare |
| 2020 Keystone Atlas | 1 | 0 | - | Compare |
| 2020 Keystone Aspen Trail | 1 | 0 | C | Compare |
| 2020 Keystone Bullet | 1 | 3 | D | Compare |
More sales usually means more complaints, so compare similar vehicles of the same year. The grade compares each vehicle with its own model's other years.
Questions about the 2020 Keystone Hideout
Does the 2020 Keystone Hideout have any recalls?
Yes - NHTSA lists 5 recalls for the 2020 Keystone Hideout: lpg systems (September 2021); lpg systems (June 2021); non-powered axle assembly (October 2020); temporary / emergency spare tire (February 2020) and more. Recall repairs are free at any authorized dealer. Enter your VIN at nhtsa.gov/recalls to see whether yours has been fixed.
What are the most common problems with the 2020 Keystone Hideout?
By the complaints owners filed with NHTSA, the most common problem areas are the equipment & accessories (1), wheels & tires (1).
How many complaints has the 2020 Keystone Hideout had?
2 complaints have been filed with NHTSA, the first on September 15, 2021 and the latest on March 10, 2023. Of these, 1 describe a crash and 1 a fire, and together they report 0 injuries and 0 deaths.
Is the 2020 Keystone Hideout a reliable vehicle?
Its Safety Index is 8 out of 100 (grade F: far more problems than a typical Keystone Hideout year, for its age). The index weighs complaints, crashes, fires, injuries, deaths and recalls against how long the vehicle has been on the road, compared with the same model's other years. It is not a measure of every repair - read the complaints and owner experiences, and have any used vehicle inspected before you buy.
Which Keystone Hideout years have the most complaints?
2021 (3), 2018 (2), 2020 (2). See every Keystone Hideout year compared.
What should I do if my 2020 Keystone Hideout has a problem?
If it is a safety problem, stop driving it if it is unsafe and contact your dealer. Report it to NHTSA at nhtsa.gov/report-a-safety-problem - enough reports start investigations and recalls - and share your experience here so other owners know what to look for.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) complaints and recalls, checked . Complaints are owners' own reports and are not verified. How we use the data