- The problem
- Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
- The risk
- In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
- The fix
- Keystone will notify owners and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Keystone customer service at 1-574-535-2100, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Keystone's number for this recall is 17-307.
Vehicle safety record
2011 Keystone Passport Problems, complaints & recalls
Owners have filed 2 complaints about the 2011 Keystone Passport with NHTSA, most often about the body, doors & structure (1) and the lights (1). It is covered by 3 recalls, the latest in November 2017 for the equipment. For comparison, the 2010 has 1 and the 2012 has 0.
NHTSA data checked
CAbout as many problems as a typical Passport year, for its age
#281 most complained-about 2011 vehicle
- Complaints
- 2
- Recalls
- 3
- Crashes
- 0
- Fires
- 0
- Injuries
- 0
- Deaths
- 0
Most common 2011 Keystone Passport problems
Share of all 2 complaints. One complaint can name more than one area. Tap an area for its complaints and recalls.
2011 Keystone Passport recalls 3
Recall repairs are free. Your dealer fixes them whether or not you bought the car there - check your VIN at nhtsa.gov/recalls to see if yours is done. What to do
- The problem
- Keystone RV Company (Keystone) is recalling certain model year 2011-2017 Bullet and Passport recreational trailers. The affected vehicles are equipped with an air conditioner LCD thermostat that may not be properly wired.
- The risk
- If the thermostat is wired improperly, any damage to the thermostat wiring may result in an electrical short, increasing the risk of a fire.
- The fix
- Keystone will notify owners, and dealers will correct the wiring at the air conditioner control box, free of charge. The recall began on October 7, 2016. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 16-261.
- The problem
- Keystone is recalling certain model year 2011 recreational vehicles equipped with atwood 35 series range ovens. A potential exists for a small fracture within the line delivering gas to the oven cavity burner. Such a fracture may cause propane gas to leak from the line.
- The risk
- A propane leak in the presence of an ignition source could result in a fire and/or explosion causing property damage and/or personal injury.
- The fix
- Dealers will isolate and perform a drop pressure test on the oven supply tube and if the tube leaks it will be replaced free of charge. The safety recall began on october 27, 2010. Owner may contact keystone customer service at 1-866-425-4369.
What owners say
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2 complaints about the 2011 Keystone Passport
Newest first, as filed with NHTSA by owners.
There was a safety recall on the deadbolt lock cylinder. I went on line and filled out the form to get the replacement. It was suppose to be delivered in 10-12 business days. When it did not arrive, I called fastec industrial. They said they were experiencing extremely high volumes of requests due to the recall, so it was taking longer than normal. I waiting a few months and called back. They said they were just getting to the february requests (which would be mine). So I am still continuing to wait. Now it has been a little over 7 months! I am tired of waiting. I think that is a ridiculous amount of time. *Tr
Tl*the contact owns a 2011 keystone passport. The contact stated there was a short in the wiring connected to the light on the ceiling of the slide room. A mechanic diagnosed that the wires had melted. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the dealer. The dealer was notified of the failure, but did not assist with repairing the failure. The failure mileage was 980 and the current mileage was 1,000. Updated 07/26/11 *bf the consumer stated the faulty cicruit was disconnected and routed in another direction.
Keystone Passport: every year compared
All Passport years2011 Keystone Passport vs rivals
| Vehicle | Complaints | Recalls | Grade | |
|---|---|---|---|---|
| 2011 Keystone Passport | 2 | 3 | C | |
| 2011 Keystone Cougar | 9 | 7 | D | Compare |
| 2011 Keystone Outback | 4 | 4 | D | Compare |
| 2011 Keystone Montana | 3 | 8 | D | Compare |
| 2011 Keystone Fuzion | 2 | 7 | D | Compare |
| 2011 Keystone Raptor | 2 | 6 | D | Compare |
| 2011 Keystone Laredo | 2 | 7 | F | Compare |
| 2011 Keystone Alpine | 2 | 4 | C | Compare |
| 2011 Keystone Keystone | 2 | 0 | B | Compare |
More sales usually means more complaints, so compare similar vehicles of the same year. The grade compares each vehicle with its own model's other years.
Questions about the 2011 Keystone Passport
Does the 2011 Keystone Passport have any recalls?
Yes - NHTSA lists 3 recalls for the 2011 Keystone Passport: equipment (November 2017); air conditioner (August 2016); equipment (October 2010). Recall repairs are free at any authorized dealer. Enter your VIN at nhtsa.gov/recalls to see whether yours has been fixed.
What are the most common problems with the 2011 Keystone Passport?
By the complaints owners filed with NHTSA, the most common problem areas are the body, doors & structure (1), lights (1).
How many complaints has the 2011 Keystone Passport had?
2 complaints have been filed with NHTSA, the first on June 20, 2011 and the latest on September 28, 2014. Of these, 0 describe a crash and 0 a fire, and together they report 0 injuries and 0 deaths.
Is the 2011 Keystone Passport a reliable vehicle?
Its Safety Index is 48 out of 100 (grade C: about as many problems as a typical Keystone Passport year, for its age). The index weighs complaints, crashes, fires, injuries, deaths and recalls against how long the vehicle has been on the road, compared with the same model's other years. It is not a measure of every repair - read the complaints and owner experiences, and have any used vehicle inspected before you buy.
Which Keystone Passport years have the most complaints?
2011 (2), 2009 (1), 2010 (1). See every Keystone Passport year compared.
What should I do if my 2011 Keystone Passport has a problem?
If it is a safety problem, stop driving it if it is unsafe and contact your dealer. Report it to NHTSA at nhtsa.gov/report-a-safety-problem - enough reports start investigations and recalls - and share your experience here so other owners know what to look for.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) complaints and recalls, checked . Complaints are owners' own reports and are not verified. How we use the data