While driving in traffic, the 2016 Optima experienced a sudden, catastrophic loss of motive power and stalled, creating a severe road hazard. The vehicle was towed to an authorized manufacturer dealership. The dealership's diagnostic inspection confirmed a severe internal engine failure with cylinder compression dropping to 60 psi (approximately a 60% compression loss). Despite known manufacturing defect history and extended warranty campaigns on these engines, the dealership refused to connect the mandatory...
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Special Service Tool to perform the Bearing Clearance Test. Dealership management verbally claimed the engine would not fail the test without actually testing it. Furthermore, dealership management refused to submit the mechanical failure for manufacturer Prior Approval unless the owner paid $688 out-of-pocket for a top-end chemical combustion chamber cleaning. Dealership staff acknowledged the cleaning would not repair a 60 psi cylinder compression mechanical failure, but blocked corporate warranty evaluation. The vehicle remains completely inoperable and disabled at the dealership due to severe internal engine and powertrain failure.