- The problem
- Motor Coach Industries (MCI) is recalling certain 102DL3, 102D3, MC12PTV, E4500, D4000, 102D3ISTV, D4500, J4500, D4000ISTV, D4005, D4505, and J3500 transit buses. Please refer to MCI's recall report for specific model year information. The front door lower curb view glazing material is incorrect. As such, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 205, "Glazing Materials."
- The risk
- The incorrect window glazing material may reduce the driver's visibility, increasing the risk of a crash.
- The fix
- MCI will replace the glass, free of charge. Owner notification letters were mailed February 4, 2026. Owners may contact MCI customer service at 1-800-241-2947. MCI's number for this recall is 22-005.
Vehicle safety record
1997 Mci 102D3 Problems, complaints & recalls
Owners have filed 1 complaint about the 1997 Mci 102D3 with NHTSA, most often about the electrical system (1) and the engine & cooling (1). Those complaints describe 1 fire. It is covered by 3 recalls, the latest in December 2025 for the door. For comparison, the 1996 has 0 and the 1998 has 1.
NHTSA data checked
DMore problems than a typical 102D3 year, for its age
#338 most complained-about 1997 vehicle
- Complaints
- 1
- Recalls
- 3
- Crashes
- 0
- Fires
- 1
- Injuries
- 0
- Deaths
- 0
Most common 1997 Mci 102D3 problems
Share of all 1 complaints. One complaint can name more than one area. Tap an area for its complaints and recalls.
1997 Mci 102D3 recalls 3
Recall repairs are free. Your dealer fixes them whether or not you bought the car there - check your VIN at nhtsa.gov/recalls to see if yours is done. What to do
- The problem
- On certain motor coaches, the boost connector housing can fail over time, exposing the positive and negative terminals.
- The risk
- This could result in the grounding of an unprotected circuit and could lead to a thermal event if not corrected.
- The fix
- Customers are being advised to remove the boost connector and discard it. Customers will be offered a new design boost connector as an alternative at no cost. The recall began on january 2, 2007. Owners may contact mci at 1-800-241-2947.
- The problem
- Vehicle description: buses equipped with 4-stroke cycle engines. Engine compartment fires have occurred at or near the webasto diesel fueled auxiliary heater.
- The risk
- Personal injury and property damage can occur due to an engine compartment fire.
- The fix
- Mci is asking coach operators to disable the webasto heater by disconnecting the appropriate fuses.
What owners say
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1 complaints about the 1997 Mci 102D3
Newest first, as filed with NHTSA by owners.
Greyhound bus fires- unsolicited report. *Ts greyhound confirmed that the following areas of the coaches are recurring origination points for bus fires: tag axles and bearings, turbo chargers, electrical system, brake system and fuel heaters and filter. The tag axle was redesigned. The new design used small wheel bearings. The load rating for the small wheel bearing decreased by approximately 30% for the inner wheel bearing and by 35% for the outer wheel bearing when compared to the older, larger bearings. ...
Read the full complaint
Greyhound also observed stress related problems with the tag axle assembly since 2001. The second recurring issue greyhound had is the turbo charger failures on detroit diesel series 60 engines built from 2000-2005. Sparks caused by shorts and faulty electrical system components have been another recurring source of bus fires. The heat generated by the brake system is the fourth recurring source of fires. Greyhound also found ancillary fuel system components such as fuel heater as another recurring source of bus fires. Typically, an electrical spark ignites diesel fuel in these incidents. (Make: motor coach ind model: 102d3 years: 1997-2001). *Nm
Mci 102D3: every year compared
All 102D3 years1997 Mci 102D3 vs rivals
| Vehicle | Complaints | Recalls | Grade | |
|---|---|---|---|---|
| 1997 Mci 102D3 | 1 | 3 | D | |
| 1997 Mci 102DL3 | 1 | 3 | D | Compare |
More sales usually means more complaints, so compare similar vehicles of the same year. The grade compares each vehicle with its own model's other years.
Questions about the 1997 Mci 102D3
Does the 1997 Mci 102D3 have any recalls?
Yes - NHTSA lists 3 recalls for the 1997 Mci 102D3: door (December 2025); 12v / 24v / 48v battery (December 2006); furnace (April 1997). Recall repairs are free at any authorized dealer. Enter your VIN at nhtsa.gov/recalls to see whether yours has been fixed.
What are the most common problems with the 1997 Mci 102D3?
By the complaints owners filed with NHTSA, the most common problem areas are the electrical system (1), engine & cooling (1), brakes (1).
How many complaints has the 1997 Mci 102D3 had?
1 complaints have been filed with NHTSA, the first on May 24, 2006 and the latest on May 24, 2006. Of these, 0 describe a crash and 1 a fire, and together they report 0 injuries and 0 deaths.
Is the 1997 Mci 102D3 a reliable vehicle?
Its Safety Index is 26 out of 100 (grade D: more problems than a typical Mci 102D3 year, for its age). The index weighs complaints, crashes, fires, injuries, deaths and recalls against how long the vehicle has been on the road, compared with the same model's other years. It is not a measure of every repair - read the complaints and owner experiences, and have any used vehicle inspected before you buy.
Which Mci 102D3 years have the most complaints?
1997 (1), 1998 (1). See every Mci 102D3 year compared.
What should I do if my 1997 Mci 102D3 has a problem?
If it is a safety problem, stop driving it if it is unsafe and contact your dealer. Report it to NHTSA at nhtsa.gov/report-a-safety-problem - enough reports start investigations and recalls - and share your experience here so other owners know what to look for.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) complaints and recalls, checked . Complaints are owners' own reports and are not verified. How we use the data