- The problem
- On certain trucks, when using a cummins electronic icon service tool 2.2, An unintended engine start will occur.
- The risk
- Given the purpose and functionality of this service tool, this series of events would only occur in a service facility and could pose a hazard if the truck were to unexpectedly move or the engine to start without any warning, possibly causing personal injury.
- The fix
- Cummins is conducting this recall (please see 06e063000) and will replace the icon service tool 2.2 With a new icon service tool 2.3 Free of charge. Owners may contact cummins at 1-800-343-7357 or peterbilt at 1-940-591-4201.
Vehicle safety record
2004 Peterbilt 387 Problems, complaints & recalls
Owners have filed 1 complaint about the 2004 Peterbilt 387 with NHTSA, most often about the body, doors & structure (1). It is covered by 3 recalls, the latest in July 2006 for the equipment. For comparison, the 2003 has 0 and the 2005 has 2.
NHTSA data checked
CAbout as many problems as a typical 387 year, for its age
#455 most complained-about 2004 vehicle
- Complaints
- 1
- Recalls
- 3
- Crashes
- 0
- Fires
- 0
- Injuries
- 0
- Deaths
- 0
Most common 2004 Peterbilt 387 problems
Share of all 1 complaints. One complaint can name more than one area. Tap an area for its complaints and recalls.
2004 Peterbilt 387 recalls 3
Recall repairs are free. Your dealer fixes them whether or not you bought the car there - check your VIN at nhtsa.gov/recalls to see if yours is done. What to do
- The problem
- On certain tractors equipped with caterpillar diesel engines, the variable valve actuation oil line may wear against the sharp edge of the cylinder head if not positioned correctly.
- The risk
- The oil line may be cut on the cylinder head causing an oil leak and a possible fire.
- The fix
- Caterpillar, in conjunction with paccar, will be conducting the owner notification and remedy for this campaign free of charge. Owners may call caterpillar at 309-675-6496, kenworth at 425-828-5440, or peterbilt at 940-591-4201.
- The problem
- On certain heavy duty trucks, the pivot bolts which hold the seat back frame to the seat cushion frame can loosen and possibly fracture or dislodge, causing the seat back to fail to provide full support to the driver.
- The risk
- A possible vehicle crash could occur should the seat fall backwards during use.
- The fix
- Gra-mag will provide customers with repair kits which include instructions and parts to repair the seat. Owners should contact gra-mag at 614-875-8435 or peterbilt at 940-591-4201.
What owners say
Be the first 387 owner to share.
Problems or none - your experience is exactly what the next buyer is looking for. Write it now
1 complaints about the 2004 Peterbilt 387
Newest first, as filed with NHTSA by owners.
Dt: contact states while driving the hood comes up. There is a hood latch assembly available. *Ak
Peterbilt 387: every year compared
All 387 years2004 Peterbilt 387 vs rivals
| Vehicle | Complaints | Recalls | Grade | |
|---|---|---|---|---|
| 2004 Peterbilt 387 | 1 | 3 | C | |
| 2004 Peterbilt 330 | 1 | 2 | C | Compare |
| 2004 Peterbilt 378 | 1 | 3 | C | Compare |
| 2004 Peterbilt 379 | 1 | 4 | F | Compare |
More sales usually means more complaints, so compare similar vehicles of the same year. The grade compares each vehicle with its own model's other years.
Questions about the 2004 Peterbilt 387
Does the 2004 Peterbilt 387 have any recalls?
Yes - NHTSA lists 3 recalls for the 2004 Peterbilt 387: equipment (July 2006); engine and engine cooling (December 2005); seats (November 2004). Recall repairs are free at any authorized dealer. Enter your VIN at nhtsa.gov/recalls to see whether yours has been fixed.
What are the most common problems with the 2004 Peterbilt 387?
By the complaints owners filed with NHTSA, the most common problem areas are the body, doors & structure (1).
How many complaints has the 2004 Peterbilt 387 had?
1 complaints have been filed with NHTSA, the first on June 10, 2005 and the latest on June 10, 2005. Of these, 0 describe a crash and 0 a fire, and together they report 0 injuries and 0 deaths.
Is the 2004 Peterbilt 387 a reliable vehicle?
Its Safety Index is 50 out of 100 (grade C: about as many problems as a typical Peterbilt 387 year, for its age). The index weighs complaints, crashes, fires, injuries, deaths and recalls against how long the vehicle has been on the road, compared with the same model's other years. It is not a measure of every repair - read the complaints and owner experiences, and have any used vehicle inspected before you buy.
Which Peterbilt 387 years have the most complaints?
2008 (4), 2001 (2), 2005 (2). See every Peterbilt 387 year compared.
What should I do if my 2004 Peterbilt 387 has a problem?
If it is a safety problem, stop driving it if it is unsafe and contact your dealer. Report it to NHTSA at nhtsa.gov/report-a-safety-problem - enough reports start investigations and recalls - and share your experience here so other owners know what to look for.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) complaints and recalls, checked . Complaints are owners' own reports and are not verified. How we use the data