- The problem
- Pierce Manufacturing (Pierce) is recalling certain 2004-2018 Arrow XT, Dash, Enforcer, Impel, Quantum and Velocity aerial vehicles. The aerial device may unexpectedly rotate to the right when the ladder is being extended.
- The risk
- If the aerial device moves in an unexpected direction, the ladder may contact an object, such as a building or an electrical wire, increasing the risk of injury.
- The fix
- Pierce will notify owners, and dealers will reprogram the aerial control module, free of charge. The recall began February 28, 2019. Owners may contact Pierce customer service at 1-888-974-3723. Pierce's number for this recall is 74B295.
Vehicle safety record
2004 Pierce Dash Problems, complaints & recalls
Owners have filed 1 complaint about the 2004 Pierce Dash with NHTSA, most often about the steering (1) and the suspension (1). It is covered by 11 recalls, the latest in January 2019 for the software. For comparison, the 2003 has 0 and the 2005 has 0.
NHTSA data checked
FFar more problems than a typical Dash year, for its age
#455 most complained-about 2004 vehicle
- Complaints
- 1
- Recalls
- 11
- Crashes
- 0
- Fires
- 0
- Injuries
- 0
- Deaths
- 0
Most common 2004 Pierce Dash problems
Share of all 1 complaints. One complaint can name more than one area. Tap an area for its complaints and recalls.
2004 Pierce Dash recalls 11
Recall repairs are free. Your dealer fixes them whether or not you bought the car there - check your VIN at nhtsa.gov/recalls to see if yours is done. What to do
- The problem
- Pierce Manufacturing (Pierce) is recalling certain 1999-2013 Arrow XT, Dash, Enforcer, Quantum and Velocity fire trucks equipped with the electric All-steer rear steering option. The affected vehicles have rear steer axle shafts that were not properly heat treated.
- The risk
- Axle shafts that are not properly heat treated may break and potentially disable the vehicle, increasing the risk of a crash.
- The fix
- Pierce will notify owners, and dealers will replace the rear steer axle shafts, free of charge. An interim notice was mailed on July 24, 2017. The recall began June 3, 2020. Owners may contact Pierce customer service at 1-888-974-3723.
- The problem
- Pierce Manufacturing Inc. (Pierce) is recalling certain model year 2000-2009 Enforcer and model year 2000-2010 Dash, Lance, and Arrow XT vehicles. While raising or lowering the cab as part of vehicle maintenance, the mounts on which the cab tilt cylinders pivot may fatigue and fail allowing the cab to fall until the safety catch activates.
- The risk
- If a person is in the path of the moving cab when a mount fails, the person may be hit by the falling cab, increasing the risk of injury.
- The fix
- Pierce will notify owners, and dealers will affix new safety signs advising the operator to stay clear of the cab while it is being tilted, free of charge. The recall began on January 6, 2014. Owners may contact Pierce at 1-920-832-3000. Pierce's recall number is 74B240.
- The problem
- Pierce has decided that certain model year 1995-2008 arrow xt, dash, custom contender, lance, enforcer, pierce arrow, quantum, saber and commercial fire trucks manufactured from january 2, 1995, through january 21, 2008, contain a safety defect. These vehicles are equipped with fuel tank straps that may corrode due to winter road salt or liquid de-icing chemicals. If the fuel tank straps corrode sufficiently, the fuel tank supporting straps may fracture and the fuel tank may fall from the vehicle.
- The risk
- The vehicles may lose power and stall. In addition, the fuel tank may rupture and spill diesel fuel on the roadway. Either of these outcomes may cause a fire truck or surrounding vehicles to slip or slide on the roadway surface, increasing the risk of a crash.
- The fix
- For fire trucks that are less than 10 years old, dealers will inspect the fuel tank straps and replace them if necessary with stainless steel straps free of charge. For vehicles that are older than 10 years, pierce is not offering a free remedy, but will offer for purchase replacement fuel tanks straps and provide instructions for installation. The safety recall began on august 27, 2011. Owners may contact pierce at 1-920-832-3000.
- The problem
- Pierce is recalling certain model year 1999-2008 arrow xt, dash, lance, and enforcer fire apparatus manufactured from june 22, 1999, through may 12, 2008, and equipped with an electronic accelerator pedal. After repeated use with excessive force, the accelerator pedal arm may bend and cause the pedal to move closer to the floor. If the pedal arm bends far enough, the pedal may contact the cab floor without warning and stick in the full throttle position.
- The risk
- If the accelerator pedal becomes stuck, the operator may lose control of the vehicle increasing the risk of a crash.
- The fix
- Dealers will remove the existing accelerator arm and install a redesigned pedal arm free of charge. The safety recall is expected to begin on or about may 9, 2011. Owners may contact pierce at 1-920-832-3000.
- The problem
- Pierce is recalling certain model year 1998 through 2008 arrow xt, lance, velocity, enforcer, impel, and dash custom fire apparatus vehicles manufactured from may 30, 1998 through november 25, 2008. The steering gear bracket may fracture and break. If this occurs the steering gear may detach from the vehicle.
- The risk
- Detachment of the steering gear will result in a loss of steering control that could cause a crash.
- The fix
- Pierce will notify owners and dealers will install a new steering gear mounting bracket free of charge. The safety recall began on october 12, 2010. Owners are being instructed to inspect the steering gear bracket prior to each trip. The remedy to repair this defect is expected to begin no earlier the january 31, 2011. Owners may contact pierce at 1-888-974-3723.
- The problem
- Pierce is recalling certain model year 2003 through 2009 custom contender, dash, enforcer, impel, lance saber, and velocity fire trucks manufactured from february 20, 2003, through march 27, 2009. These trucks may be equipped with drop-down fire hose trays mounted under the front bumper. The hose tray latch may accidentally open while the vehicle is in motion.
- The risk
- If this occurs the fire hose may drop to the roadway without warning. Potential injury to people and property may occur. The sudden hose deployment may also distract drivers trying to avoid the hose and a crash may occur.
- The fix
- A new and improved latch design has been developed and a new hose box incorporating the new latch will be installed free of charge. The safety recall began on october 4, 2010. Owner may contact pierce at 1-920-832-3000.
- The problem
- On certain fire trucks, interference may occur between the aerial front axle interlock sensor bracket and the front air brake hose. This condition occurs during full turn steering and full suspension jounce compression.
- The risk
- This interference may cause chafing leading to a potential front air brake hose failure. In the event of a front brake hose failure, loss of front braking will occur, increasing the risk of a crash.
- The fix
- Dealers will remove the existing front axle interlock sensor bracket and install a new bracket in a new location avoiding the front axle brake hose. The recall began on october 13, 2005. Owners may contact pierce at 920-832-3249.
- The problem
- Certain fire trucks with command cabs fail to comply with the requirements of federal motor vehicle safety standard no. 207,"Seating systems." The rescue body offerings do not meet the pull test requirements. The pedestal seat was mounted by drilling and tapping the cab or body floor.
- The risk
- In the event of a crash, the pedestal seat fasteners could fail to restrain the seat, increasing the risk of injury to the seat occupant.
- The fix
- Dealers will inspect the seat pedestals. If the seat was mounted with tapped fasteners, the fasteners will be removed and a hole will be drilled to replace the mounting fasteners with 7/16" bolts and nuts. The recall began on august 19, 2005. Owners may contact pierce at 920-832-3249.
- The problem
- Certain fire trucks equipped with holland/neway air suspension systems, a transverse beam castings may fracture under normal loads. If a casting breaks when the vehicle is traveling on a roadway there is the potential for pieces of the casting to become projectiles and the suspension?S transverse beam may drop down low enough to contact the road surface.
- The risk
- This will cause sparks that could potentially ignite and cause a fire.
- The fix
- Holland is handling the owner notification and remedy for this campaign. Dealers will inspect and replace the defective transverse beam assemblies free of charge. Owners may contact holland at 616-396-6501 or pierce at 1-888-974-3723.
- The problem
- Certain fire trucks fail to comply with the requirements of federal motor vehicle safety standard no. 207, 'Seating systems.' The seat tether restrains the seat during pull testing as the suspension components are not designed to restrain the seat on their own. The suspension seat tethers are too long.
- The risk
- The occupant will experience insufficient suspension seat restraint which could lead to personal injury or death in the event of a crash.
- The fix
- Dealers will replace suspension seat tethers with shorter tethers. The recall began on april 11, 2005. Owners may contact pierce at 1-888-974-3723.
What owners say
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Problems or none - your experience is exactly what the next buyer is looking for. Write it now
1 complaints about the 2004 Pierce Dash
Newest first, as filed with NHTSA by owners.
The stainless steel all thread, used to divide torque to the torsion bars on a tak-4 suspension failed. The aerial/platform leaned hard to the left, almost hitting multiple vehicles. A miracle no one was killed. *Tr
Pierce Dash: every year compared
All Dash yearsQuestions about the 2004 Pierce Dash
Does the 2004 Pierce Dash have any recalls?
Yes - NHTSA lists 11 recalls for the 2004 Pierce Dash: software (January 2019); axle shaft (May 2017); equipment (October 2013); fuel system, other (July 2011) and more. Recall repairs are free at any authorized dealer. Enter your VIN at nhtsa.gov/recalls to see whether yours has been fixed.
What are the most common problems with the 2004 Pierce Dash?
By the complaints owners filed with NHTSA, the most common problem areas are the steering (1), suspension (1).
How many complaints has the 2004 Pierce Dash had?
1 complaints have been filed with NHTSA, the first on May 19, 2012 and the latest on May 19, 2012. Of these, 0 describe a crash and 0 a fire, and together they report 0 injuries and 0 deaths.
Is the 2004 Pierce Dash a reliable vehicle?
Its Safety Index is 16 out of 100 (grade F: far more problems than a typical Pierce Dash year, for its age). The index weighs complaints, crashes, fires, injuries, deaths and recalls against how long the vehicle has been on the road, compared with the same model's other years. It is not a measure of every repair - read the complaints and owner experiences, and have any used vehicle inspected before you buy.
Which Pierce Dash years have the most complaints?
2000 (3), 1999 (1), 2004 (1). See every Pierce Dash year compared.
What should I do if my 2004 Pierce Dash has a problem?
If it is a safety problem, stop driving it if it is unsafe and contact your dealer. Report it to NHTSA at nhtsa.gov/report-a-safety-problem - enough reports start investigations and recalls - and share your experience here so other owners know what to look for.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) complaints and recalls, checked . Complaints are owners' own reports and are not verified. How we use the data