Pierce Axle Shaft Recall 17V348000 (225 Vehicles)

The problem

Pierce Manufacturing (Pierce) is recalling certain 1999-2013 Arrow XT, Dash, Enforcer, Quantum and Velocity fire trucks equipped with the electric All-steer rear steering option. The affected vehicles have rear steer axle shafts that were not properly heat treated.

The risk

Axle shafts that are not properly heat treated may break and potentially disable the vehicle, increasing the risk of a crash.

The fix

Pierce will notify owners, and dealers will replace the rear steer axle shafts, free of charge. An interim notice was mailed on July 24, 2017. The recall began June 3, 2020. Owners may contact Pierce customer service at 1-888-974-3723.

Contacts

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

What to do

Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
Call a dealer. Any authorized Pierce dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 17V348000.
Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.

Vehicle	Complaints	Recalls	Grade
1999 Pierce Arrow XT	0	2	A
2000 Pierce Arrow XT	0	3	A
2001 Pierce Arrow XT	0	3	A
2002 Pierce Arrow XT	0	4	A
2003 Pierce Arrow XT	0	6	B
2004 Pierce Arrow XT	0	7	B
2005 Pierce Arrow XT	1	8	C
2006 Pierce Arrow XT	0	8	C
2007 Pierce Arrow XT	0	13	C
2008 Pierce Arrow XT	1	16	D
2009 Pierce Arrow XT	0	15	D
2010 Pierce Arrow XT	0	16	D
2011 Pierce Arrow XT	0	12	C
2012 Pierce Arrow XT	0	11	C
2013 Pierce Arrow XT	0	11	C
1999 Pierce Dash	1	6	D
2000 Pierce Dash	3	8	F
2001 Pierce Dash	0	7	D
2002 Pierce Dash	0	8	F
2003 Pierce Dash	0	9	F
2004 Pierce Dash	1	11	F
2005 Pierce Dash	0	10	F
2006 Pierce Dash	0	10	F
2007 Pierce Dash	1	13	F
2008 Pierce Dash	0	10	F
2009 Pierce Dash	0	7	D
2010 Pierce Dash	0	5	D
2011 Pierce Dash	0	2	B
2012 Pierce Dash	0	3	C
2013 Pierce Dash	0	3	C
1999 Pierce Enforcer	0	3	A
2000 Pierce Enforcer	0	7	B
2001 Pierce Enforcer	0	7	B
2002 Pierce Enforcer	0	7	B
2003 Pierce Enforcer	0	8	C
2004 Pierce Enforcer	0	10	C
2005 Pierce Enforcer	0	10	C
2006 Pierce Enforcer	1	9	C
2007 Pierce Enforcer	1	11	C
2008 Pierce Enforcer	0	9	C
2009 Pierce Enforcer	0	8	C
2010 Pierce Enforcer	0	6	B
2011 Pierce Enforcer	0	5	B
2012 Pierce Enforcer	0	6	B
2013 Pierce Enforcer	0	6	B
1999 Pierce Quantum	0	4	B
2000 Pierce Quantum	0	5	C
2001 Pierce Quantum	1	4	C
2002 Pierce Quantum	0	5	C
2003 Pierce Quantum	0	5	C
2004 Pierce Quantum	0	6	C
2005 Pierce Quantum	1	5	C
2006 Pierce Quantum	0	5	C
2007 Pierce Quantum	0	9	D
2008 Pierce Quantum	0	13	F
2009 Pierce Quantum	1	13	F
2010 Pierce Quantum	0	15	F
2011 Pierce Quantum	0	12	D
2012 Pierce Quantum	0	10	D
2013 Pierce Quantum	0	9	D
1999 Pierce Velocity	0	2	A
2000 Pierce Velocity	0	2	A
2001 Pierce Velocity	0	2	A
2002 Pierce Velocity	0	2	A
2003 Pierce Velocity	0	3	A
2004 Pierce Velocity	0	4	A
2005 Pierce Velocity	0	4	A
2006 Pierce Velocity	0	6	B
2007 Pierce Velocity	0	15	D
2008 Pierce Velocity	0	17	D
2009 Pierce Velocity	0	16	D
2010 Pierce Velocity	0	17	D
2011 Pierce Velocity	0	14	D
2012 Pierce Velocity	0	12	C
2013 Pierce Velocity	0	12	C

Vehicle

Complaints

Recalls

Grade

Questions

Is the 17V348000 recall repair free?

Yes. Federal law requires the manufacturer to fix safety recalls free of charge. Pierce Manufacturing's dealers do the work; the remedy is described above.

How do I know if my vehicle is part of recall 17V348000?

Not every vehicle of a listed model year is included. Enter your 17-character VIN at nhtsa.gov/recalls or call a dealer with your VIN.

When was recall 17V348000 announced?

Pierce Manufacturing reported it to NHTSA on May 30, 2017. Owners are usually notified by mail within about two months.

Power train: axle shaft Pierce recall