- The problem
- Pierce Manufacturing (Pierce) is recalling certain 2004-2018 Arrow XT, Dash, Enforcer, Impel, Quantum and Velocity aerial vehicles. The aerial device may unexpectedly rotate to the right when the ladder is being extended.
- The risk
- If the aerial device moves in an unexpected direction, the ladder may contact an object, such as a building or an electrical wire, increasing the risk of injury.
- The fix
- Pierce will notify owners, and dealers will reprogram the aerial control module, free of charge. The recall began February 28, 2019. Owners may contact Pierce customer service at 1-888-974-3723. Pierce's number for this recall is 74B295.
Vehicle safety record
2004 Pierce Quantum Problems, complaints & recalls
No owner complaints about the 2004 Pierce Quantum have been filed with NHTSA. It is covered by 6 recalls, the latest in January 2019 for the software.
NHTSA data checked
CAbout as many problems as a typical Quantum year, for its age
- Complaints
- 0
- Recalls
- 6
- Crashes
- 0
- Fires
- 0
- Injuries
- 0
- Deaths
- 0
2004 Pierce Quantum recalls 6
Recall repairs are free. Your dealer fixes them whether or not you bought the car there - check your VIN at nhtsa.gov/recalls to see if yours is done. What to do
- The problem
- Pierce Manufacturing (Pierce) is recalling certain 1999-2013 Arrow XT, Dash, Enforcer, Quantum and Velocity fire trucks equipped with the electric All-steer rear steering option. The affected vehicles have rear steer axle shafts that were not properly heat treated.
- The risk
- Axle shafts that are not properly heat treated may break and potentially disable the vehicle, increasing the risk of a crash.
- The fix
- Pierce will notify owners, and dealers will replace the rear steer axle shafts, free of charge. An interim notice was mailed on July 24, 2017. The recall began June 3, 2020. Owners may contact Pierce customer service at 1-888-974-3723.
- The problem
- On certain fire trucks, interference may occur between the aerial front axle interlock sensor bracket and the front air brake hose. This condition occurs during full turn steering and full suspension jounce compression.
- The risk
- This interference may cause chafing leading to a potential front air brake hose failure. In the event of a front brake hose failure, loss of front braking will occur, increasing the risk of a crash.
- The fix
- Dealers will remove the existing front axle interlock sensor bracket and install a new bracket in a new location avoiding the front axle brake hose. The recall began on october 13, 2005. Owners may contact pierce at 920-832-3249.
- The problem
- Certain fire trucks with command cabs fail to comply with the requirements of federal motor vehicle safety standard no. 207,"Seating systems." The rescue body offerings do not meet the pull test requirements. The pedestal seat was mounted by drilling and tapping the cab or body floor.
- The risk
- In the event of a crash, the pedestal seat fasteners could fail to restrain the seat, increasing the risk of injury to the seat occupant.
- The fix
- Dealers will inspect the seat pedestals. If the seat was mounted with tapped fasteners, the fasteners will be removed and a hole will be drilled to replace the mounting fasteners with 7/16" bolts and nuts. The recall began on august 19, 2005. Owners may contact pierce at 920-832-3249.
- The problem
- Certain fire trucks equipped with holland/neway air suspension systems, a transverse beam castings may fracture under normal loads. If a casting breaks when the vehicle is traveling on a roadway there is the potential for pieces of the casting to become projectiles and the suspension?S transverse beam may drop down low enough to contact the road surface.
- The risk
- This will cause sparks that could potentially ignite and cause a fire.
- The fix
- Holland is handling the owner notification and remedy for this campaign. Dealers will inspect and replace the defective transverse beam assemblies free of charge. Owners may contact holland at 616-396-6501 or pierce at 1-888-974-3723.
- The problem
- Certain fire trucks fail to comply with the requirements of federal motor vehicle safety standard no. 207, 'Seating systems.' The seat tether restrains the seat during pull testing as the suspension components are not designed to restrain the seat on their own. The suspension seat tethers are too long.
- The risk
- The occupant will experience insufficient suspension seat restraint which could lead to personal injury or death in the event of a crash.
- The fix
- Dealers will replace suspension seat tethers with shorter tethers. The recall began on april 11, 2005. Owners may contact pierce at 1-888-974-3723.
What owners say
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No complaints about the 2004 Pierce Quantum yet
No owner has filed a complaint about this vehicle with NHTSA. If yours has a problem, share it here and report it to NHTSA.
Pierce Quantum: every year compared
All Quantum years2004 Pierce Quantum vs rivals
| Vehicle | Complaints | Recalls | Grade | |
|---|---|---|---|---|
| 2004 Pierce Quantum | 0 | 6 | C | |
| 2004 Pierce Dash | 1 | 11 | F | Compare |
More sales usually means more complaints, so compare similar vehicles of the same year. The grade compares each vehicle with its own model's other years.
Questions about the 2004 Pierce Quantum
Does the 2004 Pierce Quantum have any recalls?
Yes - NHTSA lists 6 recalls for the 2004 Pierce Quantum: software (January 2019); axle shaft (May 2017); hoses, lines / piping, and fittings (August 2005); seats (August 2005) and more. Recall repairs are free at any authorized dealer. Enter your VIN at nhtsa.gov/recalls to see whether yours has been fixed.
How many complaints has the 2004 Pierce Quantum had?
None have been filed with NHTSA so far.
Is the 2004 Pierce Quantum a reliable vehicle?
Its Safety Index is 51 out of 100 (grade C: about as many problems as a typical Pierce Quantum year, for its age). The index weighs complaints, crashes, fires, injuries, deaths and recalls against how long the vehicle has been on the road, compared with the same model's other years. It is not a measure of every repair - read the complaints and owner experiences, and have any used vehicle inspected before you buy.
Which Pierce Quantum years have the most complaints?
2001 (1), 2005 (1), 2009 (1). See every Pierce Quantum year compared.
What should I do if my 2004 Pierce Quantum has a problem?
If it is a safety problem, stop driving it if it is unsafe and contact your dealer. Report it to NHTSA at nhtsa.gov/report-a-safety-problem - enough reports start investigations and recalls - and share your experience here so other owners know what to look for.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) complaints and recalls, checked . Complaints are owners' own reports and are not verified. How we use the data