- The problem
- Pierce Manufacturing (Pierce) is recalling certain 2004-2018 Arrow XT, Dash, Enforcer, Impel, Quantum and Velocity aerial vehicles. The aerial device may unexpectedly rotate to the right when the ladder is being extended.
- The risk
- If the aerial device moves in an unexpected direction, the ladder may contact an object, such as a building or an electrical wire, increasing the risk of injury.
- The fix
- Pierce will notify owners, and dealers will reprogram the aerial control module, free of charge. The recall began February 28, 2019. Owners may contact Pierce customer service at 1-888-974-3723. Pierce's number for this recall is 74B295.
Vehicle safety record
2004 Pierce Arrow XT Problems, complaints & recalls
No owner complaints about the 2004 Pierce Arrow XT have been filed with NHTSA. It is covered by 7 recalls, the latest in January 2019 for the software.
NHTSA data checked
BFewer problems than a typical Arrow XT year, for its age
- Complaints
- 0
- Recalls
- 7
- Crashes
- 0
- Fires
- 0
- Injuries
- 0
- Deaths
- 0
2004 Pierce Arrow XT recalls 7
Recall repairs are free. Your dealer fixes them whether or not you bought the car there - check your VIN at nhtsa.gov/recalls to see if yours is done. What to do
- The problem
- Pierce Manufacturing (Pierce) is recalling certain 1999-2013 Arrow XT, Dash, Enforcer, Quantum and Velocity fire trucks equipped with the electric All-steer rear steering option. The affected vehicles have rear steer axle shafts that were not properly heat treated.
- The risk
- Axle shafts that are not properly heat treated may break and potentially disable the vehicle, increasing the risk of a crash.
- The fix
- Pierce will notify owners, and dealers will replace the rear steer axle shafts, free of charge. An interim notice was mailed on July 24, 2017. The recall began June 3, 2020. Owners may contact Pierce customer service at 1-888-974-3723.
- The problem
- Pierce Manufacturing Inc. (Pierce) is recalling certain model year 2000-2009 Enforcer and model year 2000-2010 Dash, Lance, and Arrow XT vehicles. While raising or lowering the cab as part of vehicle maintenance, the mounts on which the cab tilt cylinders pivot may fatigue and fail allowing the cab to fall until the safety catch activates.
- The risk
- If a person is in the path of the moving cab when a mount fails, the person may be hit by the falling cab, increasing the risk of injury.
- The fix
- Pierce will notify owners, and dealers will affix new safety signs advising the operator to stay clear of the cab while it is being tilted, free of charge. The recall began on January 6, 2014. Owners may contact Pierce at 1-920-832-3000. Pierce's recall number is 74B240.
- The problem
- Pierce is recalling certain model year 1999-2008 arrow xt, dash, lance, and enforcer fire apparatus manufactured from june 22, 1999, through may 12, 2008, and equipped with an electronic accelerator pedal. After repeated use with excessive force, the accelerator pedal arm may bend and cause the pedal to move closer to the floor. If the pedal arm bends far enough, the pedal may contact the cab floor without warning and stick in the full throttle position.
- The risk
- If the accelerator pedal becomes stuck, the operator may lose control of the vehicle increasing the risk of a crash.
- The fix
- Dealers will remove the existing accelerator arm and install a redesigned pedal arm free of charge. The safety recall is expected to begin on or about may 9, 2011. Owners may contact pierce at 1-920-832-3000.
- The problem
- Pierce is recalling certain model year 1998 through 2008 arrow xt, lance, velocity, enforcer, impel, and dash custom fire apparatus vehicles manufactured from may 30, 1998 through november 25, 2008. The steering gear bracket may fracture and break. If this occurs the steering gear may detach from the vehicle.
- The risk
- Detachment of the steering gear will result in a loss of steering control that could cause a crash.
- The fix
- Pierce will notify owners and dealers will install a new steering gear mounting bracket free of charge. The safety recall began on october 12, 2010. Owners are being instructed to inspect the steering gear bracket prior to each trip. The remedy to repair this defect is expected to begin no earlier the january 31, 2011. Owners may contact pierce at 1-888-974-3723.
- The problem
- On certain fire trucks, interference may occur between the aerial front axle interlock sensor bracket and the front air brake hose. This condition occurs during full turn steering and full suspension jounce compression.
- The risk
- This interference may cause chafing leading to a potential front air brake hose failure. In the event of a front brake hose failure, loss of front braking will occur, increasing the risk of a crash.
- The fix
- Dealers will remove the existing front axle interlock sensor bracket and install a new bracket in a new location avoiding the front axle brake hose. The recall began on october 13, 2005. Owners may contact pierce at 920-832-3249.
- The problem
- Certain fire trucks equipped with holland/neway air suspension systems, a transverse beam castings may fracture under normal loads. If a casting breaks when the vehicle is traveling on a roadway there is the potential for pieces of the casting to become projectiles and the suspension?S transverse beam may drop down low enough to contact the road surface.
- The risk
- This will cause sparks that could potentially ignite and cause a fire.
- The fix
- Holland is handling the owner notification and remedy for this campaign. Dealers will inspect and replace the defective transverse beam assemblies free of charge. Owners may contact holland at 616-396-6501 or pierce at 1-888-974-3723.
What owners say
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No complaints about the 2004 Pierce Arrow XT yet
No owner has filed a complaint about this vehicle with NHTSA. If yours has a problem, share it here and report it to NHTSA.
Pierce Arrow XT: every year compared
All Arrow XT years2004 Pierce Arrow XT vs rivals
| Vehicle | Complaints | Recalls | Grade | |
|---|---|---|---|---|
| 2004 Pierce Arrow XT | 0 | 7 | B | |
| 2004 Pierce Dash | 1 | 11 | F | Compare |
More sales usually means more complaints, so compare similar vehicles of the same year. The grade compares each vehicle with its own model's other years.
Questions about the 2004 Pierce Arrow XT
Does the 2004 Pierce Arrow XT have any recalls?
Yes - NHTSA lists 7 recalls for the 2004 Pierce Arrow XT: software (January 2019); axle shaft (May 2017); equipment (October 2013); accelerator pedal (April 2011) and more. Recall repairs are free at any authorized dealer. Enter your VIN at nhtsa.gov/recalls to see whether yours has been fixed.
How many complaints has the 2004 Pierce Arrow XT had?
None have been filed with NHTSA so far.
Is the 2004 Pierce Arrow XT a reliable vehicle?
Its Safety Index is 63 out of 100 (grade B: fewer problems than a typical Pierce Arrow XT year, for its age). The index weighs complaints, crashes, fires, injuries, deaths and recalls against how long the vehicle has been on the road, compared with the same model's other years. It is not a measure of every repair - read the complaints and owner experiences, and have any used vehicle inspected before you buy.
Which Pierce Arrow XT years have the most complaints?
2016 (7), 2005 (1), 2008 (1). See every Pierce Arrow XT year compared.
What should I do if my 2004 Pierce Arrow XT has a problem?
If it is a safety problem, stop driving it if it is unsafe and contact your dealer. Report it to NHTSA at nhtsa.gov/report-a-safety-problem - enough reports start investigations and recalls - and share your experience here so other owners know what to look for.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) complaints and recalls, checked . Complaints are owners' own reports and are not verified. How we use the data