- The problem
- Pierce Manufacturing (Pierce) is recalling certain 2004-2018 Arrow XT, Dash, Enforcer, Impel, Quantum and Velocity aerial vehicles. The aerial device may unexpectedly rotate to the right when the ladder is being extended.
- The risk
- If the aerial device moves in an unexpected direction, the ladder may contact an object, such as a building or an electrical wire, increasing the risk of injury.
- The fix
- Pierce will notify owners, and dealers will reprogram the aerial control module, free of charge. The recall began February 28, 2019. Owners may contact Pierce customer service at 1-888-974-3723. Pierce's number for this recall is 74B295.
Vehicle safety record
2004 Pierce Velocity Problems, complaints & recalls
No owner complaints about the 2004 Pierce Velocity have been filed with NHTSA. It is covered by 4 recalls, the latest in January 2019 for the software.
NHTSA data checked
AFar fewer problems than a typical Velocity year, for its age
- Complaints
- 0
- Recalls
- 4
- Crashes
- 0
- Fires
- 0
- Injuries
- 0
- Deaths
- 0
2004 Pierce Velocity recalls 4
Recall repairs are free. Your dealer fixes them whether or not you bought the car there - check your VIN at nhtsa.gov/recalls to see if yours is done. What to do
- The problem
- Pierce Manufacturing (Pierce) is recalling certain 1999-2013 Arrow XT, Dash, Enforcer, Quantum and Velocity fire trucks equipped with the electric All-steer rear steering option. The affected vehicles have rear steer axle shafts that were not properly heat treated.
- The risk
- Axle shafts that are not properly heat treated may break and potentially disable the vehicle, increasing the risk of a crash.
- The fix
- Pierce will notify owners, and dealers will replace the rear steer axle shafts, free of charge. An interim notice was mailed on July 24, 2017. The recall began June 3, 2020. Owners may contact Pierce customer service at 1-888-974-3723.
- The problem
- Pierce is recalling certain model year 1998 through 2008 arrow xt, lance, velocity, enforcer, impel, and dash custom fire apparatus vehicles manufactured from may 30, 1998 through november 25, 2008. The steering gear bracket may fracture and break. If this occurs the steering gear may detach from the vehicle.
- The risk
- Detachment of the steering gear will result in a loss of steering control that could cause a crash.
- The fix
- Pierce will notify owners and dealers will install a new steering gear mounting bracket free of charge. The safety recall began on october 12, 2010. Owners are being instructed to inspect the steering gear bracket prior to each trip. The remedy to repair this defect is expected to begin no earlier the january 31, 2011. Owners may contact pierce at 1-888-974-3723.
- The problem
- Pierce is recalling certain model year 2003 through 2009 custom contender, dash, enforcer, impel, lance saber, and velocity fire trucks manufactured from february 20, 2003, through march 27, 2009. These trucks may be equipped with drop-down fire hose trays mounted under the front bumper. The hose tray latch may accidentally open while the vehicle is in motion.
- The risk
- If this occurs the fire hose may drop to the roadway without warning. Potential injury to people and property may occur. The sudden hose deployment may also distract drivers trying to avoid the hose and a crash may occur.
- The fix
- A new and improved latch design has been developed and a new hose box incorporating the new latch will be installed free of charge. The safety recall began on october 4, 2010. Owner may contact pierce at 1-920-832-3000.
What owners say
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No complaints about the 2004 Pierce Velocity yet
No owner has filed a complaint about this vehicle with NHTSA. If yours has a problem, share it here and report it to NHTSA.
Pierce Velocity: every year compared
All Velocity years2004 Pierce Velocity vs rivals
| Vehicle | Complaints | Recalls | Grade | |
|---|---|---|---|---|
| 2004 Pierce Velocity | 0 | 4 | A | |
| 2004 Pierce Dash | 1 | 11 | F | Compare |
More sales usually means more complaints, so compare similar vehicles of the same year. The grade compares each vehicle with its own model's other years.
Questions about the 2004 Pierce Velocity
Does the 2004 Pierce Velocity have any recalls?
Yes - NHTSA lists 4 recalls for the 2004 Pierce Velocity: software (January 2019); axle shaft (May 2017); steering (September 2010); bumpers (June 2010). Recall repairs are free at any authorized dealer. Enter your VIN at nhtsa.gov/recalls to see whether yours has been fixed.
How many complaints has the 2004 Pierce Velocity had?
None have been filed with NHTSA so far.
Is the 2004 Pierce Velocity a reliable vehicle?
Its Safety Index is 80 out of 100 (grade A: far fewer problems than a typical Pierce Velocity year, for its age). The index weighs complaints, crashes, fires, injuries, deaths and recalls against how long the vehicle has been on the road, compared with the same model's other years. It is not a measure of every repair - read the complaints and owner experiences, and have any used vehicle inspected before you buy.
What should I do if my 2004 Pierce Velocity has a problem?
If it is a safety problem, stop driving it if it is unsafe and contact your dealer. Report it to NHTSA at nhtsa.gov/report-a-safety-problem - enough reports start investigations and recalls - and share your experience here so other owners know what to look for.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) complaints and recalls, checked . Complaints are owners' own reports and are not verified. How we use the data