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Suspension

2021 Ram Promaster Suspension problems

Owners have filed 3 complaints about the 2021 Ram Promaster's suspension with NHTSA - 3% of all its complaints, most recently on July 27, 2026. Broken springs, struts, control arms, ball joints, noises and alignment that won't hold.

Complaints
3
Recalls
0
Crashes
0
Fires
0
Injuries
0
Deaths
0

Suspension complaints

SuspensionTransmission & drivetrainBrakes

Vehicle experienced severe, premature component failures posing direct safety hazards while operating a commercial work van: 1. Parking Brake Seizure (01/25/2025 @ 49,197 miles): The parking brake pivot assembly completely seized, causing the rear brake assembly to lock up and rendering the vehicle unsafe to operate on public roads. Replaced under Invoice #CHCS490962. 2. Catastrophic Transmission & Drivetrain Failure (05/15/2026 @ 66,082 miles): The transmission suffered recurring fluid leaks beginning at 49,197...

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miles (pan leak reseal) and 51,648 miles (complete front pump replacement). At 66,082 miles, the transmission suffered complete internal failure (burnt fluid, clutch metal material), resulting in total loss of reverse power and gear slipping while operating. Both front strut mounts failed on the same visit. Experiencing brake lockup and sudden total loss of transmission control under 66,000 miles on a commercial vehicle presents significant safety risks to vehicle operators and traffic.

Filed Incident Suspension · Power train · Service brakesNHTSA 11753014
SuspensionTransmission & drivetrainWheels & tires

While driving, the vehicle experienced a sudden and complete loss of motive power without warning. The driver coasted off the road into a swale and required a tow to an authorized RAM dealer, December 9 2025 to CDJR of Tampa Bay, Tampa FL. The dealer initially indicated the failure was covered under Recall 44A, then changed their position and characterized it as a powertrain warranty repair. Following that repair the vehicle was returned immediately in January 2026 when it would not engage reverse. In May 2026 the...

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vehicle experienced a CV joint failure at 20,411 miles - approximately 1,000 miles after the January repair. The RAM ProMaster 3500 is front wheel drive and CV joints connect directly to the transmission. The recurring failures following the repair present a serious safety concern. The December repair receipt is 10 pages and January is 5 the unit is currently at an authorized mopar shop. Please let us know if you require those receipts.

Filed Incident Suspension · Power train · WheelsNHTSA 11739413
SuspensionBody, doors & structure

Vehicle bottomed out and lodged on concrete entering driveway. Thor Scope Ram Promaster 1500 Chassis sits low and Thor installed Cummins Onan generator and 2 Trojan batteries under the chassis, that sit 2 or more inches below the rear axle against the Cummins install guidelines. The generator needs 6 to 8 inches for ventilation according to manual and RV mechanics. Both generator and batteries collocated together coming in contact with road debris, objects, water on roadways may cause critical failure of systems resulting in hazardous conditions (stalling, loss of control, fire, explosion) to drivers.

Filed Incident Suspension · Structure · Unknown or otherNHTSA 11423695

Ram Promaster suspension complaints by year

Promaster suspension problems, every year

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Source: U.S. National Highway Traffic Safety Administration (NHTSA) complaints and recalls, checked . Complaints are owners' own reports and are not verified. How we use the data

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