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Suspension

Ram Promaster Suspension problems by year

14 complaints filed with NHTSA about the Ram Promaster's suspension. Broken springs, struts, control arms, ball joints, noises and alignment that won't hold.

Suspension complaints by model year

YearSuspension complaintsCrashesInjuriesRecalls
20213000
20161000
201410100

Latest Promaster suspension complaints

2021 Ram PromasterSuspensionTransmission & drivetrainBrakes

Vehicle experienced severe, premature component failures posing direct safety hazards while operating a commercial work van: 1. Parking Brake Seizure (01/25/2025 @ 49,197 miles): The parking brake pivot assembly completely seized, causing the rear brake assembly to lock up and rendering the vehicle unsafe to operate on public roads. Replaced under Invoice #CHCS490962. 2. Catastrophic Transmission & Drivetrain Failure (05/15/2026 @ 66,082 miles): The transmission suffered recurring fluid leaks beginning at 49,197...

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miles (pan leak reseal) and 51,648 miles (complete front pump replacement). At 66,082 miles, the transmission suffered complete internal failure (burnt fluid, clutch metal material), resulting in total loss of reverse power and gear slipping while operating. Both front strut mounts failed on the same visit. Experiencing brake lockup and sudden total loss of transmission control under 66,000 miles on a commercial vehicle presents significant safety risks to vehicle operators and traffic.

Filed Incident Suspension · Power train · Service brakesNHTSA 11753014
2021 Ram PromasterSuspensionTransmission & drivetrainWheels & tires

While driving, the vehicle experienced a sudden and complete loss of motive power without warning. The driver coasted off the road into a swale and required a tow to an authorized RAM dealer, December 9 2025 to CDJR of Tampa Bay, Tampa FL. The dealer initially indicated the failure was covered under Recall 44A, then changed their position and characterized it as a powertrain warranty repair. Following that repair the vehicle was returned immediately in January 2026 when it would not engage reverse. In May 2026 the...

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vehicle experienced a CV joint failure at 20,411 miles - approximately 1,000 miles after the January repair. The RAM ProMaster 3500 is front wheel drive and CV joints connect directly to the transmission. The recurring failures following the repair present a serious safety concern. The December repair receipt is 10 pages and January is 5 the unit is currently at an authorized mopar shop. Please let us know if you require those receipts.

Filed Incident Suspension · Power train · WheelsNHTSA 11739413
2021 Ram PromasterSuspensionBody, doors & structure

Vehicle bottomed out and lodged on concrete entering driveway. Thor Scope Ram Promaster 1500 Chassis sits low and Thor installed Cummins Onan generator and 2 Trojan batteries under the chassis, that sit 2 or more inches below the rear axle against the Cummins install guidelines. The generator needs 6 to 8 inches for ventilation according to manual and RV mechanics. Both generator and batteries collocated together coming in contact with road debris, objects, water on roadways may cause critical failure of systems resulting in hazardous conditions (stalling, loss of control, fire, explosion) to drivers.

Filed Incident Suspension · Structure · Unknown or otherNHTSA 11423695
2014 Ram PromasterSuspensionBrakes

I have a ecodiesel promaster wich doesn't have a parking on the transmission and have to use hand brake every time I park wich gets stuck in winter time and makes the rotors and pads on rear to get worn out really quickly wich costs a lot to replace since they're not covered by warranty bad design of transmission without parking option costs user lots of money

Filed Incident Suspension · Service brakesNHTSA 11206627
2014 Ram PromasterSuspension

Rear suspension started making a squeaking noise around 30,000 miles. Unfortunately my warranty was up and the dealer wanted to charge me. I told them I have been researching this problem on the internet and there have beed many complaints, not just with the 1500 but also the 2500. The suspension noise is so bad when I am on bluetooth phone the person I am talking with can also hear this. This needs to be recalled for safety reasons as well. It keeps getting worse. It sounds like the rear end is going to fall apart. By the way it doesn't matter the speed you are driving.

Filed Incident SuspensionNHTSA 11206475
2014 Ram PromasterSuspension

Rear suspension springs metal-to-metal scraping and loud creaking noise

Filed Incident SuspensionNHTSA 11098087
2014 Ram PromasterSuspension

I noticed the rear suspension making a loud squeaking noise while driving at any speed. I believe it's the rear rubber bushings. And only have 15,000 miles on the van. It doesn't matter if I have anything in the bed. Very loud and the dealer stated I would have to pay for it because my warranty was up. This should be a recall for sure. I have been to many dodge forums and I see the same complaint. Please make this a recall or I am forced to sell this pos.

Filed Incident SuspensionNHTSA 11089016
2014 Ram PromasterSuspensionElectrical systemEngine & coolingCrash

Tl* the contact owns a 2014 ram promaster 2500 cargo van. The contact stated that the vehicle experienced several electrical failures. The contact stated that the switch that engaged the fuel pump system to deactivate in the event of a crash (to keep the cargo van from catching on fire) failed. The switch engaged independently several times, causing the cargo van to deactivate while driving approximately 15 mph. The contact also experienced a failure with the low and high beam switch. While the contact attempted to...

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switch from low to high beam lighting, the switch engaged the turn signal. As a result, the vehicle in the rear believed that the contact was turning right, but instead the contact was moving forward. The vehicle in the rear crashed into the rear driver's side area of the contact's vehicle. A police report was not filed and there were no injuries reported. The vehicle was taken numerous times to huntington jeep chrysler, dodge, ram (120 east jericho turnpike, huntington ny 11743, phone (631) 673-0270) for the electrical failures; however, the dealer stated that the cargo van was operating normally. The contact also stated that the engine and the front suspension failed. While the contact was driving at a low speed, a knocking noise was heard and the engine shut off. In addition, the front passenger side suspension exhibited a loud knocking noise while turning. The huntington dealer stated that the engine valve arms and the front suspension needed to be replaced. The engine valve arms and front suspension were replaced. The manufacturer was notified. The approximate failure mileage was 500.

Filed Incident Suspension · Electrical system · EngineNHTSA 11064865
2014 Ram PromasterSuspensionEngine & cooling

Tl* the contact owns a 2014 ram promaster. The contact stated that while driving at various speeds, a loud squeaky noise emitted from the rear of the vehicle. The failure occurred whenever the vehicle was in operation. In addition, when the engine was operable, a strong odor of coolant circulated inside and outside of the vehicle. There was no coolant visible on the ground. On separate occasions, the engine warning indicator illuminated and the vehicle began to vibrate violently and misfired. After turning the...

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engine off and then restarting, the vehicle resumed normally. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 4,000.

Filed Incident Suspension · EngineNHTSA 10893045
2014 Ram PromasterSuspensionBrakesEngine & cooling

There is a defect in the engine electrical system that keeps burning parts out like light bulbs, engine coil packs, & dash components. The suspension in the rear squeeks so badly that you have to wear ear plugs to drive it. The engine smells of antifreeze leaking all the time and the breaks squeal and grind... Our dealer tries to fix things but keeps telling us that dodge has not come up with a fix for my problems as of yet. Dealer refuses to document repair attemps and gives us no paperwork!

Filed Incident Suspension · Service brakes · EngineNHTSA 10782355
2014 Ram PromasterSuspension

Tl* the contact owns a 2014 ram promaster. While driving at any speed and traveling up a slope, the vehicle slipped and independently veered to the opposite side of the road. The vehicle was taken to the dealer for diagnostic testing. The dealer recommended an alignment be performed. The vehicle was repaired; however, the failure recurred. The dealer replaced the leaf springs with heavier leaf springs. The front chassis was unbolted and the dealer attempted to repair the front end. The manufacturer replaced the entire vehicle; however, the failure occurred in the new vehicle as well. The vehicle could not be repaired. The failure mileage was 0.

Filed Incident SuspensionNHTSA 10713735
2014 Ram PromasterSuspension

Wobble at around 30mph. It is a itasca rv on a ram promaster. Chrysler & winnebago have been throwing us back & forth since nov. 2014. Each of them say it is the fault of the other. *Tr

Filed Incident SuspensionNHTSA 10694103
2014 Ram PromasterSuspensionWheels & tires

My ram promaster based class c rv has a door sticker that says not to exceed 9350 lb gvwr. Dynamax also placed a sticker with dry weight 8024 lb, cargo capacity 1108 lb. The dealer filled gas, propane, and water when I bought it. I went to dot scale front axle 3540 lb + rear axle 5220 lb = 8760 lb which is less than 9350 lb gvwr. My problem is my wet weight with no cargo is only 60 lb less than 5291 lb rawr. How can I possibly carry 5 - 150 lb passengers or add any cargo weight to the storage compartments or...

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cabinets unless all passengers sit on the front axle? They may be able to sit in the 4 belted seats in the back if I dump all water, propane, and gas before driving? Also, when I called dynamax they said they weighed the vehicle at the factory and the right rear tire weight was 2565 lb only 80 lb less than 2645 lb = rawr/2. Although the vehicle met rawr dry at the factory when I add gas, propane, water, passengers and minimal cargo like clothes, kitchen pots, food there is noway I can keep weight under rawr and especially right rear tire load rating. How much would you say it is ok to exceed tire load rating or rawr? *Tr

Filed Incident Suspension · WheelsNHTSA 10684222

Source: U.S. National Highway Traffic Safety Administration (NHTSA) complaints and recalls, checked daily. Complaints are owners' own reports and are not verified. How we use the data

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