Chrysler (FCA US, LLC) is recalling certain 2022-2026 Ram 1500 Promaster, Ram 2500 Promaster, Ram 3500 Promaster, and 2024-2026 Ram 3500 Electric (EV) vehicles. Water may enter the electric power steering wiring harness, which can disable power steering...
Steering
Ram Promaster Steering problems by year
80 complaints filed with NHTSA about the Ram Promaster's steering. Loss of power steering, stiff or loose steering, wandering, column and rack problems.
Steering complaints by model year
Steering recalls
Latest Promaster steering complaints
The contact owns a 2024 Ram Promaster 1500. The contact stated that upon starting the vehicle, the power steering assist failed to operate as needed with several warning lights illuminated. The vehicle was towed to the dealer where a diagnostic test confirmed that the power steering assist was inoperable. The contact was then informed that the vehicle was included in NHTSA Campaign Number: 26V621000 (Steering); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had...
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exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and provided the same information as the dealer. The failure mileage was approximately 30,000.
Complete loss of electric power steering assist while driving. On[[redacted]] in Austin, TX, the power steering began acting up at approximately 45 mph, then fully gave out at about 10 mph while parking, and I could no longer steer the vehicle. No crash or injury occurred, but losing steering at road speed put me and others at serious risk of a crash. Prior symptom: about 45 days earlier (early September 2026), the steering wheel jerked randomly while driving. Warning lamps: UNKNOWN. The vehicle was taken to...
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Covert Dodge Ram (Ram dealer, Research Blvd, Austin, TX), which confirmed the failure and identified the electric power steering wiring jumper harness between the EPS gear and the EPS module as the cause. This matches open recall 26V-621 (FCA 92D), which shows on this VIN as 'remedy not yet available.' Because no remedy is available, the dealer is asking me to pay for the repair and seek reimbursement from FCA. The vehicle is not safe to drive until repaired. Failed parts can be made available for inspection on request. Mileage approximately 103,000. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
RAM is or was (I hope someone checks) still selling the part with the defective recalled steering assembly for the issue with the corroded wiring harness. My van has been sitting in the shop for nearly a month disabled due to their entire steering system failing from this recalled issue, on top of the two week wait it was disabled waiting for the mechanic to fit it in their schedule. A little over two weeks ago from this day, October 17th, the mechanic ordered that part which makes no sense since the recall...
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occurred at the end of last month yet the company the mechanic was buying from was still selling the part. Once the mechanic shop retrieved the part it was only then when I was told that they were not going to put the part on, for 2600 dollars total in repair, rather they would give me the van back still disabled to wait for the recall repair. Now the van sits for an undetermined length of time until Ram gets around to issuing a recall letter then yet more time when the corrected part becomes readily available on top of the wait for the RAM dealer nearby to have the time get my van in to be worked on which could be two to three weeks wait to get it in their shop. A likely third of an entire year or more my vehicle is disabled waiting for repairs! What's more is two sellers, one could suppose, were able to clean the wiring harness to mask the problem just long enough for the buyer (the dealership I bought the van from used) to buy it then for that dealership, one could suppose, to clean the harness again to mask the issue just long enough for me to buy it used, a dangerous vehicle, and get the van back to my town before becoming disabled. Meaning the dealership sold me a van that had an active investigation of a malfunction that could have had me crash on the way home and they don't have to mention that to the potential buyer?? That's outrageous! Obviously it should be mandatory for a dealership to tell you that information before the sale, not optional.
Power steering became inoperable requiring force to steer, with pulsing resistance against the direction being turned. Wasn't a large safety concern, as I was trying to maneuver in a parking lot. Happened suddenly.Lights showed power assistant needs serviced. Had it taken to a dealer where it was determined that water intrusion was the cause. Quoted at $6,500. Can't afford that. Had it taken home
As I was turning into traffic from a stop, the power steering failed to work. I did not have strength to turn the steering wheel and needed someone else to drive it. There were no warnings prior to the failure, but as it failed, several items flashed. I am waiting for more information from the service center/dealer. Although it seemed that the power steering would work intermittently, the service center stated that the rack and pinion were "dead on the bus," which is vernacular that is unfamiliar to me. They have not yet informed me as to how or why the mechanisms failed.
The contact owns a 2022 Ram Promaster 1500. The contact stated that while driving and turning the steering wheel, the steering wheel became stuck in the position turned. After restarting the vehicle, the failure was self-corrected. The contact stated that the failure occurred while driving and turning in either direction and while driving forward or while reversing. The failure mileage was 41,000.
The contact owns a 2023 Ram Promaster 3500. The contact stated that while driving 60 MPH, the steering wheel failed to turn in the intended direction. The dealer was contacted by phone and made aware of the failure. The vehicle was taken to the dealer where it was diagnosed with electronic power steering module failure. The contact was informed that the electronic power steering module needed to be replaced. The vehicle was not repaired. The contact was informed that the parts to repair the vehicle were on back order. The contact stated that the failure was a known failure with the vehicle. The failure mileage was approximately 10,000.
The contact owns a 2023 Ram ProMaster 2500. The contact stated that the emergency control system was inoperable. While driving 3 MPH over a bump in the roadway, the steering wheel locked up. While driving 65 MPH, the failure recurred. Additionally, while reversing, the vehicle stopped suddenly. Prior to and after the failures, an unknown yellow warning light illuminated accompanied by an abnormal dinging sound. Additional warning lights illuminated associated with the steering, hill assist, and emergency control...
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system, and an abnormal brake odor emanated from the vehicle. The contact stated that the failure was scary and dangerous. The vehicle was taken to a local dealer, where the contact was informed that there was a reset switch, and that the contact might have jerked the steering wheel. The dealer informed the contact that the vehicle was fully inspected. The approximate failure mileage was 5,604.
I bought a New Dodge Ram 3500 cargo van in 2022. The van currently has 48,000 miles and the steering started violently pulling, almost causing a wreck on a couple of occasions. I took into the dealership and they said the wiring harness for the steering rack is bad and not under warranty. This is a manufacturer defect, looking online there are hundreds of cases just like mine, with a couple of serious wrecks. The manufacture knows that water is getting in the steering harness wiring, causing it to short out and...
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corrode. The dealership is telling me that not only is the part not under warranty, but they don't have it and have no idea when they will get this part. I had the exact same issues with another one of my vans last year. it took six months for the repair part to come in. Two vans, one with 20,000 miles and one with 48,000 miles, both the same issues and the same issue getting the correct replacement part.
The steering wheel bucks and becomes immovable when I'm steering. The problem is intermittent and happens primarily when driving slowly, such as getting maneuvered at a gas pump or parking. It has also happened at highway speeds when there are rumble strips, in construction zones, or broken concrete that jars the vehicle.
Total sudden loss of power steering
We had the battery die about 2 weeks ago. We replaced that. Then this week the power steering just went out. The vehicle has no power steering. The mechanic "thinks" the power steering control module is bad but he cannot be sure till he replces it.
The contact owns a 2022 Ram ProMaster 1500. The contact stated while reversing, the steering wheel failed to turn in the intended direction and jerked, the forward collision avoidance warning light illuminated, and the transmission failed to shift into reverse(R) or neutral(N). Several unknown warning lights later illuminated. The contact stated that the failure was a known issue. The contact stated that the vehicle was inoperable. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 11,500.
The contact owns a 2023 Ram ProMaster 3500. The contact stated that while driving at various speeds, the power steering suddenly failed, causing the steering wheel to jerk unexpectedly and pull out of the contact's grip. No warning lights illuminated. The dealer was notified of the failure; however, the vehicle was not taken to the dealer, diagnosed, or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 30,000.
While at the dealership service center, the "service electronic power steering" warning light illuminated on the dash and when driven the steering wheel began snapping back, making driving very difficult. The garage informed us that the van is considered unsafe/undriveable until fixed due to the high risk of causing an accident. Upon inspection by the service center, they stated that the steering pump was filled with water from an unknown source and that the harnesses were completely corroded. The wiring/connectors were also completely corroded and appeared to be causing the issues with steering.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) complaints and recalls, checked daily. Complaints are owners' own reports and are not verified. How we use the data