- The problem
- Chrysler (FCA US, LLC) is recalling certain 2022-2026 Ram 1500 Promaster, Ram 2500 Promaster, Ram 3500 Promaster, and 2024-2026 Ram 3500 Electric (EV) vehicles. Water may enter the electric power steering wiring harness, which can disable power steering assist.
- The risk
- A loss of power steering assist can increase the risk of a crash.
- The fix
- Dealers will inspect, repair and replace the wiring harness and electronic power steering gear, as necessary, free of charge. Interim notification letters, notifying owners of the safety risk, are expected to be mailed November 17, 2026. Additional letters will be sent once the final remedy is available, anticipated January 2027. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 92D. Vehicle Identification Numbers (VINs) involved in this recall will became searchable on NHTSA.gov on October 6, 2026.
Vehicle safety record
2024 Ram Promaster Problems, complaints & recalls
Owners have filed 14 complaints about the 2024 Ram Promaster with NHTSA, most often about the engine & cooling (4) and the electrical system (4). Those complaints describe 1 fire. It is covered by 6 recalls, the latest in September 2026 for the electric power assist system. For comparison, the 2023 has 99 and the 2025 has 6.
NHTSA data checked
CAbout as many problems as a typical Promaster year, for its age
#127 most complained-about 2024 vehicle
- Complaints
- 14
- Recalls
- 6
- Crashes
- 0
- Fires
- 1
- Injuries
- 0
- Deaths
- 0
Most common 2024 Ram Promaster problems
Share of all 14 complaints. One complaint can name more than one area. Tap an area for its complaints and recalls.
2024 Ram Promaster recalls 6
Recall repairs are free. Your dealer fixes them whether or not you bought the car there - check your VIN at nhtsa.gov/recalls to see if yours is done. What to do
- The problem
- Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.
- The risk
- An unsecured wheelchair can move during transit, increasing the risk of injury.
- The fix
- Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.
- The problem
- Chrysler (FCA US, LLC) is recalling certain 2018-2026 Ram ProMaster vehicles. The electrical circuit for the radiator fan may overheat.
- The risk
- Electrical circuits that overheat increase the risk of a fire.
- The fix
- Dealers will replace the cooling fan module and fuse. In addition dealers will provide an addendum for the manual and label for the power distribution center. Some interim notification letters, notifying owners of the safety risk, were mailed December 11, 2025. Some owner notification letters were mailed beginning December 11, 2025. Additional owner notification letters were mailed in January, March, and June 2026. Remaining owner notification letters are expected to be mailed July 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's numbers for this recall are 67C, B3C, and C9C. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov beginning October 30, 2025.
- The problem
- Chrysler (FCA US, LLC) is recalling certain 2024-2025 Ram ProMaster battery electric (BEV) vehicles. The electric drive module software may not effectively manage torque, which can result in a loss of drive power.
- The risk
- A loss of drive power increases the risk of a crash.
- The fix
- Dealers will update the software for the motor control processor, battery processor control module, integrated dual charge module, and electric vehicle control unit. Additionally, dealers will inspect and replace the electric drive module, as necessary. All repairs will be performed free of charge. Owner notification letters were mailed October 30, 2025. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 98C. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning October 16, 2025.
- The problem
- Chrysler (FCA US, LLC) is recalling certain 2022-2025 Ram ProMaster vehicles. A software error in the security gateway module may cause the rearview camera image not to display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
- The risk
- A rearview image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.
- The fix
- Dealers will update the security gateway module software, free of charge. Owner notification letters were mailed June 12, 2025. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 40C.
- The problem
- Chrysler (FCA US, LLC) is recalling certain 2021-2024 Ram Promaster vehicles. The vehicles are missing a side door beam, and the tire placard contains incorrect seating capacity information. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 214, "Side Impact Protection" and 110, "Tire Selection and Rims."
- The risk
- A missing side door beam may not provide adequate occupant protection in a crash, increasing the risk of injury. Incorrect seating capacity information can result in an improperly loaded vehicle, increasing the risk of injury in a crash.
- The fix
- Dealers will install a door beam and apply an overlay label, free of charge. Owner notification letters were mailed August 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 53B.
What owners say
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14 complaints about the 2024 Ram Promaster
Newest first, as filed with NHTSA by owners.
The contact owns a 2024 Ram Promaster 3500. The contact stated that while driving 40 MPH, several warning lights illuminated. In addition, the engine overheating message was displayed.The contact stated that while attempting to turn off the vehicle, the vehicle failed to turn off. The vehicle was taken to the dealer several times, but the failure was not duplicated. The failure became recurrent. The vehicle was taken back to the dealer, but the failure was not duplicated. The contact was advised to disconnect the...
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battery to turn off the vehicle. The contact was dissatisfied with the suggestion. The vehicle remained at the dealer for additional diagnostic tests. The manufacturer was made aware of the failure, and a case was filed. The contact was advised to take the vehicle back to the dealer. The failure mileage was approximately 14,000.
The contact owns a 2024 Ram Promaster 1500. The contact stated that upon starting the vehicle, the power steering assist failed to operate as needed with several warning lights illuminated. The vehicle was towed to the dealer where a diagnostic test confirmed that the power steering assist was inoperable. The contact was then informed that the vehicle was included in NHTSA Campaign Number: 26V621000 (Steering); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had...
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exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and provided the same information as the dealer. The failure mileage was approximately 30,000.
I feel unsafe and frustrated, the vehicle is experiencing, frequent uncommanded braking events, false activations of the automatic emergency braking system and lane keeping warnings with random self steering adjustments.I have reported this to my Ram service center in Shakopee, MN multiple times. They stated that there was nothing they could do about it because of some publication from RAM. They told me to escalate the concern.
Elections power steering failed and could not steer . Corrosion on plugs ram had to replace every part of power stering
I need to file a complaint because there is no fix available for this and the recall has been in place for almost 9 months - i have been unable to rent or sell or use this vehicle with the open recall that there's no fix in place for. I heard that Stellantis (FCS USA) had said that these vehicles that were outfitted for private use were not under the recall anymore, but i'm not seeing any information to this effect. on some VIN recall lookup sites, it doesn't show anyrecalls. but NHSTA still shows that this VIN is affected by Manufacturer Recall Number67C NHTSA Recall Number25V-720 PLEASE message me - I am pursuing legal action against RAM because i can't use the vehicle.
The vehicle experienced a thermal event that was caused by a defective fan motor. The vehicle has been inspected by stellantis and a third party investigator. Report attached
Adaptive Cruise Control (ACC) randomly quits working, produces a yellow warning light and digital message saying it has failed and service required. This failure happens at completely random times and last for hours to days and then randomly starts working again. This began happening after purchase in 2024 and was first sent into the dealership for repair in May 2024. The problem persisted with additional dealership visits in: June 2024, Sept. 2024, Jan. 2025, May 2025, Sept. 2025, Oct. 2025, Jan. 2026. Now my...
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warranty is expired and dealership is refusing to work on the vehicle. Stellantis eventually put out TSB 08-065-25 which was completed Oct. 2025 and it did not fix the problem. All repairs have been software and radar alignment related, no hardware for parts replaced. My vehicle is available for inspection. My safety has been put at great risk in at least two different ways: first it randomly stops working which leaves the vehicle no longer being controlled, second, I have an expectation of additional security from purchased equipment specifically following distance and lane management. I lose this additional layer of safety for hours or days when the system fails. The problem has not been reproduced but has been confirmed via OBD2 reader. Vehicle has been to 7 documented Stelantis dealerships.
Adaptive Cruise Control (ACC) randomly quits working, produces a yellow warning light and digital message saying it has failed and service required. This failure happens at completely random times and last for hours to days and then randomly starts working again. This began happening after purchase in 2024 and was first sent into the dealership for repair in May 2024. The problem persisted with additional dealership visits in: June 2024, Sept. 2024, Jan. 2025, May 2025, Sept. 2025, Oct. 2025, Jan. 2026. Now my...
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warranty is expired and dealership is refusing to work on the vehicle. Stellantis eventually put out TSB 08-065-25 which was completed Oct. 2025 and it did not fix the problem. All repairs have been software and radar alignment related, no hardware for parts replaced. My vehicle is available for inspection. My safety has been put at great risk in at least two different ways: first it randomly stops working which leaves the vehicle no longer being controlled, second, I have an expectation of additional security from purchased equipment specifically following distance and lane management. I lose this additional layer of safety for hours or days when the system fails. The problem has not been reproduced but has been confirmed via OBD2 reader. Vehicle has been to 7 documented Stelantis dealerships.
The contact owns a 2024 Ram Promaster 2500. The contact stated that while driving at 30-35 MPH, the steering wheel was difficult to turn to the right direction. The contact stated that the power steering failed to function as designed. No warning lights were illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 40,000.
Vehicle is overheating without gauges showing a problem. Had a mechanic check it out and the cooling fans are not working. I have seen there is a recall for this problem, but my VIN is not listed. This is a known problem, but RAM needs to widen their scope of vehicles that are affected by this fire risk.
On 3 separate occasions between August 20 2025 to October 1 2025 and on one occasion in January 2026, while driving at highway speed, the drivers console and information display on the dash of the vehicle completely stopped responding and went dark. At that moment there was no information displayed on the dash at all. After approximately 10 seconds the displays began returning to operation a few lights and functions at a time with the functions on the rear view mirror and remote support/emergency help features...
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lights stayed on and did not turn off until the vehicle was restarted. After the first instance I took the vehicle to the dealer in Burlington Vermont however they were not able to look at the vehicle and as the problem was not repeatable and not currently displayed they had no support to offer. Following the second instances instance the passenger in the vehicle had time to take a photo however the photo is simply of the vehicle traveling with the display off. The third instance offered again at night so no attempt was made at getting a photo or video. The problem was reported to the Clermont Florida dealer during the 10,000 mile service however again as the problem was not visible and not repeatable no action was taken by the dealer and there were no action was suggested or recommended. The problem has occurred once more in January 2026, again at highway speed, and power restored in a few seconds.
The contact's son owns a 2024 Ram Promaster 2500. While the owner was driving approximately 55-60 MPH, the front passenger's side rearview mirror closed independently, reducing the driver's ability to see the roadway. The vehicle was not diagnosed or repaired. The dealer and the manufacturer were not notified of the failure. The failure mileage was unknown.
On Thursday, [[redacted]], I took my vehicle to the authorized dealership Alberic Chrysler Jeep Dodge, located on Kennedy Avenue in San Juan, Puerto Rico, for routine maintenance. While handling the vehicle, the service personnel lifted it using the shop's lift equipment, raising it all the way to the ceiling, which caused severe structural damage to the vehicle's roof. The dealership contacted the Puerto Rico State Police, who filed report number [[redacted]]. Additionally, I was asked to complete a written damage...
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claim at the dealership. The vehicle was under full manufacturer's warranty at the time of the incident. However, the structural damage has now compromised the vehicle's integrity, specifically: - The rear doors became misaligned. - The roof suffered a visible crack, which exposed the interior of the vehicle to weather conditions. - The damage potentially affects warranty coverage, especially related to corrosion protection. We requested that the dealership retain the vehicle on-site to allow for inspection by the manufacturer's technical team. The dealership refused to do so unless I agreed to pay a $25 daily storage fee. We also requested substitute transportation, which they denied. Additionally, according to the NHTSA database, this vehicle currently has an open safety recall. I was never informed of this recall by the dealership at the time of the maintenance appointment, which is a serious failure in the dealership's responsibility to notify the owner and address potential safety risks. The vehicle is used for both personal and professional transportation, and at the time of the incident, it had 8,402 miles. This incident raises significant safety concerns regarding the vehicle's structural integrity, the open recall, and the dealership's handling of the matter. I respectfully request NHTSA's assistance in investigating this situation to ensure that both the safety standards and consumer protections are upheld. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
While driving down the interstate, the vehicle shut off completely without warning. I had to put it in park and quickly turn it back on. It drove for a few hundred miles and did it again. Then, at miles 9769 and 9980 it did it again. 4 times in less than 10,000 miles on the vehicle. No engine warnings, nothing. Just shuts off at all different speeds, without warning. Dashboard completely shuts off, and vehicle does not coast - just comes to an almost immediate stop.
Ram Promaster: every year compared
All Promaster years2024 Ram Promaster vs rivals
| Vehicle | Complaints | Recalls | Grade | |
|---|---|---|---|---|
| 2024 Ram Promaster | 14 | 6 | C | |
| 2024 Ram Ram 1500 Quad Cab | 79 | 0 | A | Compare |
| 2024 Ram Ram 1500 Crew Cab | 79 | 0 | A | Compare |
| 2024 Ram Ram 1500 Crew Cab TRX | 79 | 0 | - | Compare |
| 2024 Ram Ram 2500 Regular Cab | 60 | 0 | C | Compare |
| 2024 Ram Ram 2500 Crew Cab | 60 | 0 | C | Compare |
| 2024 Ram Ram 2500 Mega Cab | 60 | 0 | C | Compare |
| 2024 Ram 3500 | 46 | 2 | C | Compare |
| 2024 Ram 4500 | 1 | 2 | C | Compare |
More sales usually means more complaints, so compare similar vehicles of the same year. The grade compares each vehicle with its own model's other years.
Questions about the 2024 Ram Promaster
Does the 2024 Ram Promaster have any recalls?
Yes - NHTSA lists 6 recalls for the 2024 Ram Promaster: electric power assist system (September 2026); safety defect (December 2025); radiator assembly (October 2025); software (October 2025) and more. Recall repairs are free at any authorized dealer. Enter your VIN at nhtsa.gov/recalls to see whether yours has been fixed.
What are the most common problems with the 2024 Ram Promaster?
By the complaints owners filed with NHTSA, the most common problem areas are the engine & cooling (4), electrical system (4), steering (3).
How many complaints has the 2024 Ram Promaster had?
14 complaints have been filed with NHTSA, the first on March 23, 2025 and the latest on November 6, 2026. Of these, 0 describe a crash and 1 a fire, and together they report 0 injuries and 0 deaths.
Is the 2024 Ram Promaster a reliable vehicle?
Its Safety Index is 50 out of 100 (grade C: about as many problems as a typical Ram Promaster year, for its age). The index weighs complaints, crashes, fires, injuries, deaths and recalls against how long the vehicle has been on the road, compared with the same model's other years. It is not a measure of every repair - read the complaints and owner experiences, and have any used vehicle inspected before you buy.
Which Ram Promaster years have the most complaints?
2021 (111), 2023 (99), 2014 (71). See every Ram Promaster year compared.
What should I do if my 2024 Ram Promaster has a problem?
If it is a safety problem, stop driving it if it is unsafe and contact your dealer. Report it to NHTSA at nhtsa.gov/report-a-safety-problem - enough reports start investigations and recalls - and share your experience here so other owners know what to look for.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) complaints and recalls, checked . Complaints are owners' own reports and are not verified. How we use the data