2020 Ram Promaster Problems, complaints & recalls

vehicle would be a better option because it had fewer miles and was a heavy-duty model. Based on these representations and my understanding that this vehicle was a better option for my needs, I agreed to purchase it for approximately $30,000. Within 15 days of the purchase, the vehicle began experiencing serious mechanical issues. I promptly returned to your dealership to request assistance; however, I was denied service. I later took the vehicle to an authorized RAM dealership for a professional inspection and diagnostic evaluation. The diagnostic identified multiple issues, including: A coolant/antifreeze-related issue requiring service; A defective fuel pump; Failure of the air-conditioning system; and Abnormal engine noise requiring further diagnosis and repair. Additionally, after the purchase, I obtained a Carfax Vehicle History Report that revealed that the vehicle had been involved in an accident in 2024. I was not aware of this accident history at the time I purchased the vehicle, and this information was not disclosed to me before or during the sale, to the best of my knowledge. I later discovered that the vehicle I purchased had significant mechanical problems in addition to the accident history. These circumstances have resulted in financial losses, repair expenses, lost time, and disruption to my work. I respectfully request that High Quality Auto Group provide a fair and prompt resolution to this matter. I request consideration of one or more of

failure was intermittent. The coolant level failed to remain at the proper levels and coolant needed to be added frequently. The contact stated that the battery suddenly lost power and need to be recharged more frequently. The dealer was contacted several times; however, the part to do the recall repair was not yet available. The dealer was recently contacted, and the contact was informed that an inspection was needed before ordering the parts. The dealer stated that it might take a day or two to complete the inspection and order the parts but could not provide a time for when the parts would be received or when the repair would be completed. The manufacturer was not made aware of the issue. The failure mileage was approximately 36,000.

damaged the adjacent wiring harness. The fuse did not protect the circuit before the overheating and thermal damage occurred. This is the identical failure mode described in NHTSA recall campaign 25V720000 (Chrysler recall 67C), which states that "the electrical circuit for the radiator fan may overheat" and that "electrical circuits that overheat increase the risk of a fire," with a remedy of replacing the cooling fan module and fuse. My vehicle is a 2020 ProMaster, within the 2018-2026 model years covered by that recall. However, when I contacted Ram/Chrysler, I was told my VIN is not included in the recall population. I am filing this complaint because my vehicle experienced the exact defect the recall was issued to address - a stuck-on radiator cooling fan causing the fan electrical circuit to overheat and burn the fuse box and wiring harness, creating a fire risk. I had to pay to repair this damage. I request that NHTSA review whether the recall population should be expanded to include my VIN and other affected vehicles exhibiting this same failure. Documentation available on request: photographs of the burned/melted fuse box and damaged wiring harness, and repair invoices showing replacement of the cooling fan/fan module, fuse box, and wiring.

vehicle is covered under Manufacturer Recall 59C / NHTSA Recall 25V-552 but stated no remedy parts are available. No written service record was created for this report. No interim remedy or timeline was provided. The recall was issued August 2025 and as of May 2026 remains unresolved. This constitutes a direct safety hazard during reversing maneuvers, consistent with NHTSA's own safety risk description for this recall.

and was told there was still no part yet. So was going to wait another two months before calling again. But today (April 2026) one of our drivers accidently backed into a truck, luckily all of our drivers have been hyper cautious so they weren't going very fast so there were no damages to the other vehicle. Not having a fix for the rear view camera system still, has made our drivers feel uneasy when they have to take this van out. It's definitely a huge safety issue, especially since there is no visibility to look out the rear windows. A fix for this would be greatly appreciated.

Prevention) while searching online. However, parts to do the recall repairs were not yet available. The vehicle was towed back to the dealer, where it was diagnosed, and determined that the cooling fan module and fuse had failed and needed to be replaced. The vehicle was not repaired. The dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and placed the contact on a waiting list for parts to become available. The approximate failure mileage was 137,000.

over a year and a half. The vehicle was repaired. The contact stated that on the day the contact was supposed to pick up the vehicle, the contact noticed oil stains on the ground. The contact stated that an abnormal sound was coming from the steering wheel when the gear lever was in reverse(R). The steering wheel failed to function as intended; when the steering wheel was moved, the steering wheel remained frozen in position, and force was used to turn the steering wheel. The maintenance record showed that service was performed. However, when the contact checked the oil, the oil was black, and there was a rotten odor coming from the oil and the vehicle remained at the dealer. The contact later received notifications of NHTSA Campaign Numbers: 25V552000 (BACK OVER PREVENTION) and 25V720000 (ENGINE AND ENGINE COOLING). The contact stated that when the heater was activated, heat was coming from the vents on the passenger side, and heat failed to come from the driver's side. The contact was informed that the vehicle was repaired. The vehicle was retrieved, and days later the transmission failed to function as needed. The dealer was contacted; however, the contact was informed that the transmission had been repaired and no more repairs were needed. The manufacturer was made aware of the failure and the contact was informed that a field inspector would be sent to inspect the vehicle at the residence. The contact stated that days later the manufacturer sent a letter that the case was closed. The failure mileage was approximately 69,580.

for several months, and no estimated repair timeline has been provided by the manufacturer or dealer. I have contacted the dealer/manufacturer and was informed that no remedy is currently available. This vehicle is used regularly, increasing concern about continued operation with unresolved safety defects. The vehicle remains in service with known safety defects and no corrective action offered. This report is being submitted due to the prolonged delay in providing a remedy for acknowledged safety recalls.

available in December 2025. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact later received notifications of NHTSA Campaign Number: 24V031000 (Back Over Prevention) and 25V720000 (Engine and Engine Cooling); however, the parts were not available. The dealer was made aware of the failure. The manufacturer was made aware of the failure. The failure mileage was approximately 65,000.

covered by the manufacturer's warranty, and the supposedly replaced parts are covered by the GWC Warranty. November 14, 2025, the vehicle was transported to Miami Lakes Chrysler Jeep Dodge RAM to be inspected by Mr. Christopher Byrne (Bosch EAA, [[redacted]] ), the technical inspector assigned by Stellantis to conduct the evaluation. After returning home with the vehicle following this inspection, new oil leaks became evident, apparently originating from the engine. It has now been one month and ten days since my initial communication with Stellantis FCA, and I have not received a single official update regarding the status of my claim. Likewise, ten business days have passed since the inspection performed by Mr. Byrne, without any delivery of the diagnostic results, findings, or a corrective action plan. I appreciate your attention to this matter and expect it to be handled with the urgency and rigor required for a case involving mechanical safety risks and manufacturer responsibility. I look forward to your prompt response. Finally we have not received an effective response, and the vehicle remains inoperable at my residence. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

never disclosed, valuing it at only $5,500 and causing a loss of over $40,000. Since purchase, the vehicle has only been operational for about four months, spending the rest of the time in repair shops due to serious and recurring mechanical failures, including leaks, oil contamination, and defects in the steering, transmission systems and other problems. Check Google reviews by [[redacted]]. The alleged "repairs" were superficial, mechanical failures persisted, and invoices, service receipts, and technical reports were omitted, demonstrating a total lack of transparency. The vehicle represents a road safety risk and direct economic loss. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

the vehicle which included replacing the radiator, cylinder heads and gaskets as well as many other components. Per the dealership, there was a code that stated an overheating indicator showed approx 1000 miles prior to us bringing the vehicle in. The prior owner states that this indicator light never came on and it never came on for us either. When searching the recall database, our particular VIN does not appear to be included in the current recall, however the part number in question on the recall matches the part number the dealer is citing as the underlying issue which caused the engine failure and for the extended warranty to not cover the replacement. As for safety, the failure happened on a very busy highway requiring us to sit on the side of the road for several hours until we could get a tow company. The vehicle is currently at the dealer and they have plenty of documentation / photos of the damage and failed parts. No insurance company or police have been involved.

vehicle remains inoperable at my residence. A steering issue also persists: when turning the wheel fully to the left or right, it does not return to its original position and must be manually assisted, posing a serious accident risk, especially in turns under 90° or U-turns. The dealership claims this is "NORMAL," which we strongly dispute. The transmission is covered by the manufacturer's warranty, and other damaged parts by the GWC (POWERTRAIN PLUS) warranty. These problems have caused significant financial losses to my business, family, and me personally, as well as severe impacts on our health and emotional well-being. Personally, the stress and frustration led me to the Emergency Room at Jackson West Hospital, where I was diagnosed with an ischemic stroke (Right MCA Stroke) and later surgically treated at Jackson Memorial Hospital. To date, no one has contacted us or provided an effective solution, which constitutes gross negligence and a flagrant violation of my consumer rights. I request that this case be reviewed immediately, and a fair investigation be opened so that actions like this do not go unpunished. I also request full financial compensation for all damages, including emotional and moral distress, punitive damages, and a full refund of the vehicle. I have videos and other photos that I can send but it doesn't like me send it because the videos and photos are too big in storage, but I can send it via email. Sincerely and at your disposal INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

gear lever; however, the transmission failed to engage as intended. The vehicle was taken to the dealer, and the Powertrain Control Module calibration software was updated. The contact stated that the vehicle remained at the dealer. The manufacturer was made aware of the failure but provide no assistance. The failure mileage was 95,000.

the previous owner had received NHTSA Campaign Number: 23V301000 (POWER TRAIN). The vehicle was repaired under that recall. The manufacturer was made aware of the failure. The failure mileage was 64,315.