Lights
19 complaints filed with NHTSA about the Ram Promaster's lights. Headlights, tail lights, brake lights, turn signals and interior lighting failures.
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Ram ProMaster vehicles manufactured April 23, 2013 to May 22, 2014. The affected vehicles may experience circuit corrosion from water intrusion around the in-floor battery cover and door...
The contact owns a 2021 Ram Promaster 2500. The contact stated that while driving at various speeds, the headlights were not producing adequate lighting while driving at night. There was no warning light illuminated. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact called Mopar and was referred to the dealer for assistance. The manufacturer was not contacted. The failure mileage was approximately 35,000.
I finally found a place to report issues with my 2023 Ram ProMaster 3500. I have experienced different issues with this vehicle. The turn indicator failure first started around 8000 miles. The door ajar light for the sliding door started around 35000 miles. What I believe is the traction control, has been an ongoing issue unsure of when it started, but is the most common issue. 1) Multiple times, the left turn signal randomly fails, the bulb indicator light turns on. The front left and mirror signal don't work....
While the rear one does. Then out of nowhere, it starts to work again. Has happened multiple times. 2) multiple times right side sliding door sensor fails. Can be up to 2 hours after driving, the door ajar symbol comes on. Making the user interface unusable. Stop the van, open and close the door, it clears it. Then shortly later, the door ajar indicator comes on. And with the door ajar light illuminated, it does not allow the doors to be locked. 3) the traction control (i believe), on one side or the other, will grab, making a grinding noise, slow the vehicle down slightly and pull it slightly in that direction. It happens on any surface type, dry, wet, or icy. And happens at highway speeds, 50-80 mph. I've notice it happen a quite a few times when passing another vehicle. Which ever side the vehicle is on that you are passing, that side will grind (activate)
The contact owns a 2016 Ram Promaster City. The contact stated while driving at an undisclosed speed, the turn signals became inoperable. The vehicle was taken to an independent mechanic, where an unknown part was replaced. The manufacturer was made aware of the failure but informed the contact that there were no recalls associated with the VIN. The failure mileage was approximately 68,000.
The problem I'm having with my truck is I can't keep a head light from burning out. I just had one quit that was a month old. I've been using the spec. lamp from Sylvania H7. What really sucks about this is in the past 2 years I've installed at least 7 or 8 head lamps, and at a cost of $45 to $55 bucks each it's Bull#@#$. Why can't Dodge come up with a better head lamp.
The contact owns a 2016 Ram Promaster. The contact stated that the vehicle headlight bulbs would blow approximately every 6 months. The contact stated no warning light was illuminated. The vehicle was diagnosed and repaired; however, the failure persisted. The manufacturer was informed of the failure but offered no assistance. The failure mileage was approximately 80.
Head lamps bulbs continously suddenly burn out. Safety issue, as driving during dark hours, and suddenly have no head lights. Have replaced them 6 times in 4 months. Another owner of same vehicle approached us and ask if we had problems with head lights. He replied he has replaced his eighteen times already.
The dash lights are not bright enough to be able to easily read the information. If you wear sunglasses, you must remove your sunglasses in order to attempt to read the speedometer or other information, because it is too dim. The dash is dimly lit and does not have enough contrast. When it is overcast, the dash is barely readable. When it is sunny or bright outside, the dash is impossible to see. This is dangerous, because it takes the driver's eyes off of the road for too long. Having the dimmer switch set to full...
bright does not make a difference. We have been to the dealer about this issue, and they have been unable to resolve the issue. This has been an ongoing problem since the vehicle was purchased on 5/18/17. Attached are a picture of the dash when it is sunny and a picture when it is cloudy.
I bought a ram pro 2500 in april 2018. I start my business as an owner-operator and started driving on highways (interstate delivery). After 2 weeks, the navigation, light and sometimes behind the straight wheel dashboard screen started to turn off (while I was driving and using navigation). After that cigarette litter didn't work anymore. I contact the service shop and took the car to them, they said it is not a big deal and they switched the fuse or maybe fuses. I start again my business. This time, daytime...
running light start to not work and after a few days my check engine light popped up. I took the car to the dodge dealership service shop (where I bought the car) first-day I was told this is not a big deal, and it will be fixed soon. After 3 days they contact me and told me: the cylinder head needs to be replaced and some other works! (Really a ram pro 2500 after 6 months need to replace the cylinder head!!!!). I said I have no knowledge about the car just please fix the car. Anyway, after 20 days I was told that the car is ready. Last saturday I went to pick up my car, but it was only 2 miles since I drove, service engine light popped up again. I went back to service shop (as I mentioned dodge dealership service shop), they reset the service engine light and said it is good to go. I hit the road toward my home, after exactly 6 miles check engine light turned on again. I took the car back to the service shop. I was told, leave the car until monday. Today (monday after 24 days) they called me and told me the car has a new issue that will cost me a $520 more to be repaired. After all, this car is my income. I bought this van brand new with hopping to not to go to the shop and not to stop my income, but now, after only 6 months I crossed with lots of payment which are not due yet and have no car nor income nor hope. Moreover, every day more problem and more charge!
About every 3 months we are having to replace light bulbs in either headlamp. One or the other keeping burning out. We replace the bulbs together and use gloves as to not destroy the bulb. We just had the van into the dealership again on oct. 5, 2018 For this problem. They ran a check on the wiring system and found nothing. Then sunday the one bulb went out again and we replaced it. This is a safety issue that needs address.
Tl* the contact owns a 2016 ram promaster 3500. While driving at an unknown speed, a headlight failed to illuminate. The contact continued to drive and, thirty miles later, the other headlight also failed. The vehicle was taken to hartville chrysler dodge jeep ram (900 e bobo newsom hwy, hartville, sc 29550) where the technician informed the contact that the headlight bulbs were blown and needed to be replaced. The headlight bulbs were replaced, but the failure recurred several times. The contact stated that the...
headlights failed at least once per month. The vehicle was not taken to the dealer for diagnostic testing or repairs. The manufacturer was not notified of the failures. The failure mileage was 48,000.
Tl* the contact owns a 2016 ram promaster 3500. While operating the vehicle, the headlights suddenly shut off. The contact stated that the headlight bulbs were replaced 34 separate times in 17 months due to continued failures. The vehicle was taken to an unknown dealer, but the cause of the failure was unable to be determined. Also, while operating the vehicle, the check engine indicator illuminated. The vehicle was taken to an unknown dealer on several occasions, but the failure could not be duplicated. Also while...
depressing the brake pedal, the pedal would gradually extend to the floorboard and the shifter would not change until the brake pedal was released. The cause of the failure was not diagnosed or repaired. The manufacturer was notified of the failure. The vin was not available. The failure mileage was 400.
From the very beginning, I have smelled a coolant leak. The radiator cooling fans have run excessively and intermittently... Even at below zero temperatures.They have replaced my radiator twice, cooling fans and control module...Most recently the head gasket was replaced at a cost of another $2400.00 And I still have leakage issues. The coolant reservoir needs to be refilled every time I go in for an oil change. I have another appointment with dodge of burnsville, mn on 12/29/16 to hopefully find out where the...
leak(s) is/are. They have told me so many different stories as to why I am smelling coolant that I don't really trust that they are being truthful. My vehicle has been in the shop so many times for this....And I have lost so many days work as a result. I have been in contact with chrysler customer service and I need your help. This vehicle would be considered a lemon under mn law, except that it is a cargo van. Additionally, my headlight assemblies have been replaced...Twice on one side and once on the left under my original warranty....And now both have moisture in them again. I have replaced over 15 low beam bulbs in the 2 3/4 years that I have owned it. I own numerous other vehicles with over 100,000 miles and have never replaced a bulb. Can you please help me? I know that there a many out there with the 2014 promaster vans who are having the same issues and are very frustrated. [[redacted]] information redacted pursuant to the freedom of information act (foia), 5 u.S.C. 552(B)(6). *Tr
Tl* the contact owns a 2016 dodge ram pro master 3500. The contact received notification of nhtsa campaign number: 16e039000 (electrical system, exterior lighting) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The service manager indicated that the part had been discontinued and was not informed if another pas was to be designed. The manufacturer was contacted and could not provide an estimated date for when the contacts vehicle would receive the recall repair. Parts distribution disconnect.
There is a defect in the braking control module that does not allow a proper signal to a trailer from the van. The defect prevents both brake and turn signaling in any manner from the trailer at any speed or at a stand still. This defect seems to have been present for 2 years, no notification has been given to me by the manufacturer. I found the issue because I bought a new travel trailer. When I asked the dealer about the issue they stated that chrysler corporation has a restriction on ordering the part to fix...
the issue. Apparently only one customer can be serviced at a time. They stated that each person takes around 2 weeks to service. I am apparently 6th in line for the part. This means I have a 2 1/2 month wait time before I can tow a trailer. The lengthy fix wait time leaves one to believe that unscrupulous owners are towing without signaling equipment and thus endangering lives. Apparently chrysler is in no hurry to solve the issue which it has known about for what I am guessing is a 2 year period. The chrysler group is willfully covering up dangerous defects. When discovered, presumably after one has towed a trailer some distance, they again continue to deny the severity of the issue by slowly repairing vehicles that are affected by the defect. See for yourself, call a dealer and ask them about this issue. It is recall s29 from what I have been told. Apparently the "s" stands for secret.. Ask the firm executives why one has a vehicle with this issue for 2 years before they must find out on their own they could kill someone by towing a trailer. With no operational brake or turn signals.
I received the recall notice s29 / nhtsa 16-e-039. The ram dealership that I took it to on 7/18/16 for recall remedy was unable get to the part due to "aftermarket upfit by winnebago". I called winnebago numerous times and was eventually told just today that my vehicle does not have the module referred to in the recall, that they neither purchase the vehicle with the module nor do they install the module..So the recall does not apply to my vehicle. I called nhtsa today and a representative indicated that the...
defective part is on my vehicle. Either winnebago or nhtsa is in error. If nhtsa is in error, the recall notice should be corrected. If winnebago is in error, then they and or ram should be responsible for the defect remedy.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) complaints and recalls, checked daily. Complaints are owners' own reports and are not verified. How we use the data
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