The problem
On certain motor homes built on ford e-series chassis, the air filter element material process resulted in an air filter paper element that can smolder or burn. This change in filter paper composition, combined with the configuration of the air induction system, may allow hot carbon particles to contact the air filter element during certain driving conditions that create hot particles.
The risk
These hot particles may ignite the air filter element with the potential for air induction system damage or underhood fire.
The fix
Ford motor company is conducting the owner notification and remedy for this campaign. Dealers will inspect and replace the air filter element. Owners should contact ford at 1-800-392-3673 or jayco at 1-800-283-8267.
Contacts
Customers may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.Safercar.Gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Jayco, Starcraft dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 06V082000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.