Pierce Boom / Crane / Ladder Recall 23V096000 (64 Vehicles)

The problem

Pierce Manufacturing (Pierce) is recalling certain 2018-2023 Velocity, Impel, Enforcer, and Arrow XT 110-foot aerial trucks. When the aerial platform is extended to its maximum angle, the platform mounting bracket may interfere with the basket handrail hinge peg and cause the handrail to detach from the basket.

The risk

A basket handrail that unexpectedly detaches from the basket may increase the risk of injury to first responders using the handrail or to individuals on the ground near the vehicle.

The fix

Dealers will install new basket handrail hinge pegs, free of charge. Owner notification letters were mailed March 16, 2023. Owners may contact Pierce customer service at 1-888-974-3723. Pierce's number for this recall is 74B326.

Contacts

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

What to do

Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
Call a dealer. Any authorized Pierce dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 23V096000.
Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.

Vehicle	Recalls	Grade
2018 Pierce Arrow XT	8	C
2019 Pierce Arrow XT	9	C
2020 Pierce Arrow XT	9	C
2021 Pierce Arrow XT	8	D
2022 Pierce Arrow XT	6	C
2023 Pierce Arrow XT	3	B
2018 Pierce Enforcer	9	C
2019 Pierce Enforcer	9	C
2020 Pierce Enforcer	10	D
2021 Pierce Enforcer	7	C
2022 Pierce Enforcer	6	C
2023 Pierce Enforcer	4	C
2018 Pierce Impel	6	C
2019 Pierce Impel	6	C
2020 Pierce Impel	6	D
2021 Pierce Impel	4	C
2022 Pierce Impel	3	C
2023 Pierce Impel	2	C
2018 Pierce Velocity	8	C
2019 Pierce Velocity	9	C
2020 Pierce Velocity	8	C
2021 Pierce Velocity	8	D
2022 Pierce Velocity	6	C
2023 Pierce Velocity	4	C

Vehicle

Complaints

Recalls

Grade

Questions

Is the 23V096000 recall repair free?

Yes. Federal law requires the manufacturer to fix safety recalls free of charge. Pierce Manufacturing's dealers do the work; the remedy is described above.

How do I know if my vehicle is part of recall 23V096000?

Not every vehicle of a listed model year is included. Enter your 17-character VIN at nhtsa.gov/recalls or call a dealer with your VIN.

When was recall 23V096000 announced?

Pierce Manufacturing reported it to NHTSA on February 17, 2023. Owners are usually notified by mail within about two months.

Equipment: boom / crane / ladder Pierce recall